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based on 86546 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet was in very poor condition. 13 years old, and need to be replaced with new flooring.
Zerorez was able to clean and restore carpet to a accepta le appearance.
Very professional great job carpet looks new again. Also like the hassle free of being able to schedule on line. Our technician I believe was Robert very friendly and professional. I am a repeated customer and will continue to use zerorez
Zerorez products are excellent, as my carpets are beautifully clean. Also my appointment came in a timely manner. Eric Gonzales worked very efficiently from the moment he came into my home. He did not stop until all my carpets were cleaned. He advised me how to maintain my carpets. He is a very good person committed to his work. The best one I have ever had. He should get a raise. This is my third year with Zerorez and it is the best decision I have made for excellent carpet care. Yes, Zerorez!
You can publicize only using First name removed Alice otherwise no.
I was amazed at how clean and what a spectacular job and how personable everyone was.
The service tech was able to come earlier than originally scheduled. He was very courteous, professional and worked quickly. Two of the bedrooms carpets were extremely dirty and I was amazed how clean he got them.
I felt the service tech had good customer service. I was disappointed with the work that was done in most all the rooms in our home. The amount of $232.00 was not worth the outcome and results we saw in the carpets the following day. We are getting ready to sell our home and in some areas of the rooms we see two shades of carpet. You can make it right by refunding me a portion of the money paid. I heard good things about Zerorez mainly from John Jay and Rich from the radio station and wanted to try you guys out, but was disappointed with what I received. The work preformed equals the quality of work that we would have done if we had rented a steam vacuum but at a much cheaper price.
Name removed
Professionalism and quality of service.
I am so thrilled with your service. My carpet looks brand new again. I had used a different cleaning company before and was so disappointed. Zerorez took care of the problem area, the technician was friendly, knowledgeable and explained things as he went along. I can't thank you enough for such great service and my tile is next! Yay!!
very friendly staff, did a great job on the carpet!
Steve was the person to come and clean our carpet. He is professional and knowledgeable.
I like that my carpet seems fluffier than previous cleanings. I also liked how you were able to fit me in post-holidays. I did not give you a 10 because other carpet cleaning companies moved my furniture (and put it back) which your company does not do. I also did not like that you nickel and dime me for special treatments, a hallway verses a room. It's petty. Lastly, you do not accept American Express. You should want to attract high-end customers that carry Amex.
We made arrangements while being out of town to have Zerorez come in in our absence and clean our carpets. I arranged for a neighbor to let them in, unbeknownst to them did they know we have cameras in our home, hidden cameras. It was a younger thinner guy, and a larger man, thicker, who spent the majority of his time, looking at his phone, and with his hands in his pockets, watching the other man work. Possibly this was a training scenario, I don't really care. But upon arriving home this evening, 12/30/17, the carpets look HORRIBLE, dirty in the traffic areas. I made sure the furniture was up and out of the way, moved to tile locations when possible. But the photos I have show the dirt still in the carpet. Our carpet is a few years old, but has a LIFETIME warranty on stain, and wear. Our end of the deal is to have the carpet professionally cleaned once a year, and also we clean our home every other week with a professional cleaning service, as we vacuum the other weeks.
In closing, My wife is a real estate Agent, I have a Home repair business, we are asked quite often on recommendations for services. Prior to this event, I would HIGHLY recommend Zerorez for carpet cleaning, as I have boasted in the past they do a great job, usually!!! I also left a $20 tip an envelope, and asked my neighbor who let them in to give it to them in the beginning, so they would know I appreciate a Thorough job. I'm sorry I did that now.
First name removed & Tracy Kloock
238 E. Stonebridge Dr.
Gilbert, AZ. 85234
Phone number removed
You are fast and efficient and come out in a timely manner. Floors stay clean for a long time.
Outstanding personal and service. Thanks for a great job
Staff are friendly. My stone floors are clean now!
Great customer service, and our carpets look great.
The tech was very friendly and knowledgeable.
I appreciated the communication from the time I scheduled my appointment until the time the technician arrived.
The technician, Charlie, was very professional and did a great job.
The technicians are stellar! Just wish I would have received a call about when the tech would arrive. Otherwise all was great!
Great!
You don’t use harsh chemicals to clean the carpets and title.
I tried zerorez cause I had heard good things about the company. The problem I had was I thought I was getting it for I think 129.00 and it ended up costing me 350.00. Which is completely outrageous. So, I'll never use them again. In addition my upstairs carpet was slightly wet still after they left and there was a weird smell. Oh well. I definitely learned a valuable lesson
We had our carpets cleaned by Zero Rez 2 years ago before we moved into our home. I have a carpet cleaner that I purchased a few years ago and about 9 months ago, I decided that it had been a while since the carpets have been cleaned so I would clean them starting with the family room. What we noticed were lots and lots of stains started appearing. I only cleaned the family room with my carpet cleaner, nowhere else in the house. The family room was the only room that had stains. I was forever trying to steam the stains out of the carpet! My husband noticed that the carpet was looking kind of matted down so he said it was time to clean the carpets. Since you have come back to clean our carpets, the matted down areas are fluffy again and the stains are all gone! No new stains have appeared! I can't believe we were able to go 2 years before getting it cleaned again. I don't think I will wait 2 years again, I think I will do it every 12-18 months. It just makes the carpets feel great!
The best in carpet cleaning, Zerorez and their employees. Chris Hall did absolutely the BEST I had ever seen my carpets. Chris was the ONLY tech that used brush pro, I didn't know what that device was, that he was using on the carpet. He explained and showed me how it really made a difference. He stated " it's part of the 3 steps the company uses that sets their carpet cleaning apart from others". I was amazed in the difference. I have used Zerorez for over 5 years and this was the best I've seen my carpet.
Chris Hall will be the only tech for my home and all my friends and family that I recommend Zerorez for carpets, tile and all cleaning for their homes.
Thank you Chris for the best my carpets have ever looked.
It was the finest carpet cleaning I have ever seen in 45 years. Pure new and old school mechanics. It is worth seeing how carpet is properly cleaned without soap residue or odor.
everything they are the best
No harsh chemicals used and carpets are left very clean. The reps are very nice and professional and very upfront.
Very expensive. I had one bedroom cleaned with pet stain remover and it was $400!!
And it still doesnt smell clean.
My carpets are still filthy. There are still spots where food has been spilled and formed a crust that are still completely intact, like nothing even touched them? Not even water. Tech was only here for maybe 40 min start to finish for my whole house approximately 2000sf, didn’t offer any other solutions or services to better treat. He actually told me I was better off not treating some areas and couches
Great customer service and everyone was very professional. The gentlemen were very courteous.
We've tried multiple carpet cleaners and have never been very happy with the results. The technician was very thorough and helpful. We are so happy with results from zerorez. We will definitely be using them again.