Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86546 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 30, 2017 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Zerorez service was quick, easy, thorough and highly recommend to others.

Report a concern   December 30, 2017 — Rated 9 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Customer service was excellent. Isaiah B. was professional, personable and helpful.

Report a concern   December 30, 2017 — Rated 0 out of 10 by E.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I have used Zerorez many times now. The last 3 times have been sub par. I first started using your company to clean when I was selling a rental property and had just used another company to clean the carpets. When they were done, the condition of the carpet looked the same as it did before we had them cleaned. So, I called you guys to see if it could look any better. We were amazed that your company had those carpets looking as close to brand new condition as I had ever seen. We have a small carpeted area in our home that is about about 3 years old, we have had your company clean multiple times. The last 3 times, I have been really disappointed in the level of clean in comparison to its original condition. The couch sits on part of it so the wear patterns and dirt are very clear. After this last time, the carpet looked exactly the same as it did before it was cleaned. We also paid a lot of money to have our granite island cleaned, with the promise that it should remove the discoloration. I should have taken a before and after picture. There is a section that normally has a runner on it and that area is clearly lighter. The end result is the granite looks the same and we were out about $300. You charge at least twice as much as most other cleaning companies I have used, and the end result has not been a level of clean I would expect from a premium cleaning company.

Report a concern   December 30, 2017 — Rated 10 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

Excellent as always. We have been loyal customers for over fourteen years. It’s like sending your carpets to a day spa. It’s the only way to clean carpets and more.

Report a concern   December 30, 2017 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The young man that cleaned our carpets was very knowledgeable,nice and efficient.

Report a concern   December 30, 2017 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The technicians were very nice and my floors and carpets look great. The only thing I wish the company would do is move out heavy furniture and move back- but I understand the policy not to do that. No matter- I would still say they did a great job!

Report a concern   December 30, 2017 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

VERY THROUGH AND EFFICENT

Report a concern   December 29, 2017 — Rated 10 out of 10 by K.D.G. Zerorez Phoenix
What do you like about our products and services?

Great, friendly staff and nice clean carpets!

Report a concern   December 29, 2017 — Rated 0 out of 10 by M.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First off no furniture was moved not even the light stuff! I do not expect the heavy stuff to be moved. So all you really do is the traffic area. You advertise falsely saying 3 rooms for 109.. well you charged me more! I also had my tile cleaned in laundry room and the guy never moved washer and dryer ! I paid for all the tile to be cleaned and it is still filthy ! The young man who came was very nice and I tipped him generously! Very disappointed in that you really only clean the traffic area! Stanley Steemers move all the furniture! Who only wants part of a room cleaned ? No I will never recommend or use you again ! A lesson learned from me!
Mary Anne

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.K.O.N. Zerorez Phoenix
What do you like about our products and services?

Our carpet looks great and the cost is reasonable.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

Prompt, very professional, good knowledge of services, excellent job

Report a concern   December 29, 2017 — Rated 9 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Your service man was very nice and did a great job.

Report a concern   December 29, 2017 — Rated 10 out of 10 by V.E. Zerorez Phoenix
What do you like about our products and services?

You were ahead of time. The guy that came was very nice. He was quick and efficient.

Report a concern   December 29, 2017 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Impressed with you did what was promised!
Carpet look great - our tile is like new. (IF NOT BETTER!) Could not be happier.
Technician was prompt, explained everything before hand and as while he was doing the job - we are very, very pleased with our experience

Report a concern   December 29, 2017 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and did a nice job.

Report a concern   December 29, 2017 — Rated 10 out of 10 by M.Z. Zerorez Phoenix
What do you like about our products and services?

Thank you for th great customer service! My carpets look great!

Report a concern   December 29, 2017 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

The carpets look great and our service tech, Thomas, was great. He was friendly, polite and he put a true effort into doing a perfect job for us.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning job I have ever had. Very thorough and professional. My tech was fantastic. Thank you for a great job!!!

Report a concern   December 29, 2017 — Rated 10 out of 10 by O.V. Zerorez Phoenix
What do you like about our products and services?

The carpet looks like new

Report a concern   December 29, 2017 — Rated 10 out of 10 by T.M. Zerorez Phoenix
What do you like about our products and services?

My carpets are clean.

Report a concern   December 29, 2017 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

No soap or harsh chemicals.

Report a concern   December 29, 2017 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

The technician was knowledgeable and friendly. There was a pleasant smell afterwards.

Report a concern   December 29, 2017 — Rated 10 out of 10 by G.K. Zerorez Phoenix
What do you like about our products and services?

very professional

Report a concern   December 29, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Fast & effective

Report a concern   December 28, 2017 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Robert showed up before expected time frame! he helped me previously on a different house and was professional! Inspected carpets and didn’t sell me something I didn’t need. Carpets looked awesome after completion! I would highly recommend them and will continue to use them in the future!

Report a concern   December 28, 2017 — Rated 10 out of 10 by T.N. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technicians and reasonable prices.

Report a concern   December 28, 2017 — Rated 10 out of 10 by A.Q. Zerorez Phoenix
What do you like about our products and services?

Great customer service and job well done

Report a concern   December 28, 2017 — Rated 10 out of 10 by C.N. Zerorez Phoenix
What do you like about our products and services?

My carpets look AMAZING! And the best thing about it is there are no chemicals used nor a chemical smell..... and that was VERY important to me. Jared did my carpets and he was the best! Professional and friendly at the same time. This was my first experience with Zerorez and I would definitely recommend Zerorez to anyone looking to clean their carpets.

Report a concern   December 28, 2017 — Rated 10 out of 10 by V.B. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals..nothing else needs to be said.

Report a concern   December 28, 2017 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

No soap!


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