Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84623 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 15, 2017 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Next day service and a beautiful outcome

Report a concern   September 15, 2017 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

The associate that came out did an amazing job. I like the guy a lot and shows a lot of promise in your organization. Hard worker and was very honest. I will use your service again soon because of my experience.

Report a concern   September 15, 2017 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

We couldn't be happier with our experience. The communication was great! The tech who came right when scheduled, was FANTASTIC! He really was courteous, efficient and best of all the carpet came out cleaner than we could have hoped.

Please be certain that our cleaner is mentioned to his supervisor as the outstanding employee he is.

Report a concern   September 15, 2017 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning!

Report a concern   September 15, 2017 — Rated 10 out of 10 by G.D. Zerorez Phoenix
What do you like about our products and services?

Cleaned well, technician very professional

Report a concern   September 15, 2017 — Rated 0 out of 10 by S.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I understand that some stains are difficult to get out, but it did not look like much of an improvement on our floors. Also, there as a filmy residue on the tile around the grout. Had to have floors mopped.

Report a concern   September 15, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

I liked the promptness, the products used on my carpets, and the results. Super lean, no left over dirty spots.

Report a concern   September 15, 2017 — Rated 7 out of 10 by D.W. Zerorez Phoenix
What could we do to improve?

Nothing was moved to clean under unless I specifically asked them to. My husband's chair was very dirty with stains and dirt and so was the carpet around his chair. I had to ask them to clean under the chair. When I vacumn, I always move and my vacumn picks up a lot of dirt.
My closet is small and gets walked on every day but I had to ask them to open the door and clean the carpet inside. With the amount of carpet not being cleaned under my queen size bed, this is a small area to add and should be done automatically in my opinion.
My job ended up being over $500.00 because I had carpet, 2 chairs and a couch cleaned so those little extras were expected on my part. The techs were both very nice and were careful. I only chose to scotchgard my hall and family room but they added my bedroom at no cost which was nice.

Report a concern   September 15, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

arrived on time, application was fast, carpets look great.

Report a concern   September 15, 2017 — Rated 6 out of 10 by P.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician explained that several stains needed deeper extraction but said he would try his best to get the stains out. The carpet looks no different after. He had me sign a form basically saying I wouldn't try to get these removed as part of the service guarantee which I felt was a passive way to get out of the home quickly. Stains and regular spots remain and the service wasn't what it was in the past. In the past zerorez has been a go to for carpet cleaning but after my experience last week I'll seek others out before contacting you guys.

Report a concern   September 15, 2017 — Rated 10 out of 10 by L.D. Zerorez Phoenix
What do you like about our products and services?

Cleaning green, prompt service, & very nice

Report a concern   September 15, 2017 — Rated 8 out of 10 by B.D.V.T.M. Zerorez Phoenix
What could we do to improve?

I love that I can have it scheduled once per month, but it is suppose to be the first week of the month and they are suppose to call me the day before or the day of to remind me so I can remind my staff. But they never do and than I feel like the store isn't ready for them. SO that is at the moment my only complaint! Thank you Tracey

Report a concern   September 15, 2017 — Rated 10 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

they work amazing! My tile looks brand new again after 13 yrs.

Report a concern   September 15, 2017 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

No residue, professional service

Report a concern   September 14, 2017 — Rated 5 out of 10 by R.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When I scheduled the appointment, I asked for two bathrooms which contained tile to be cleaned in addition to the rooms of carpet. When the tech arrived and we did the walk thru he asked if I wanted the tile resealed because it wasn't on the work order. I said it wasn't offered over the phone and I said yes I wanted the stone tile sealed afterwards. He said he needed to call the office and when he came back in he provided an excuse of his bottle of sealer being contaminated and he wouldn't be able to seal it. He then added that since it couldn't be sealed he shouldn't clean the tile because it wouldn't be "protected". It really didn't seem like he wanted to clean the stone tile in the bathrooms. I even offered to meet someone from your office halfway to pick up a bottle of sealer. I was disappointed because I removed all the items from the floor in preparation for the tile cleaning and also because we were entertaining soon. He did clean 2 bedrooms and 3 area rugs for me and did a good job. He was a nice technician and what he did do was acceptable. It is disappointing that I have to reschedule to have the bathroom floors done .

Report a concern   September 14, 2017 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, efficient!

Report a concern   September 14, 2017 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Were timely and did a very thorough job

Report a concern   September 14, 2017 — Rated 10 out of 10 by E.M. Zerorez Phoenix
What do you like about our products and services?

Professional service from initial call for prices though job completion. No bait and switch.

Report a concern   September 14, 2017 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Awesome as always, thank you for your prompt and professional service.
Great September special. We had our tile sealed as well.

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.A. Zerorez Phoenix
What do you like about our products and services?

Professionalism, courteousness, and promptness to appointments are most important.

Report a concern   September 14, 2017 — Rated 9 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

We like that residue is removed along with the dirt we initially called about.

Report a concern   September 14, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Great Service and price! The technician was super friendly and explained the process really well. He set clear expectations and exceeded them. We have already recommended you to our family and will definitely use you in the future! Thank you!

Report a concern   September 14, 2017 — Rated 10 out of 10 by F.M.C. Zerorez Phoenix
What do you like about our products and services?

Service was great and the floors are so much cleaner! Really please with everything, had one den sized carpet area done and the tiled bedrooms. The previous owners left this place a mess and it is really noticeable how much cleaner the floors are now. Thanks so much!

Report a concern   September 14, 2017 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

No cleaners that leave residue. Very friendly every step of the way.

Report a concern   September 14, 2017 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

Arrived right on time! Nicholas was very pleasant and did a great job on our tile!

Report a concern   September 14, 2017 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

Excellent cleaning with your products. Prompt and courteous technicians.

Report a concern   September 14, 2017 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

First of all, they were very professional. I like the idea of no harsh chemicals and they did a great job on the carpets after a couple of very bad carpet cleaners came in and left a lot of soap residue.

Report a concern   September 14, 2017 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Your technicians are so friendly and knowedgible. Feels like a family type service. The cleaning is so good and we have had unusual problems. So glad I saw your ad on TV! Will always call you as well as recommend!

Report a concern   September 14, 2017 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

Love the carpets and service.

Report a concern   September 14, 2017 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

No strong chemical smell
Service didnt take long and carpets dry fast
Staff is very friendly


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