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based on 86545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very pleasant and easy to deal with. Always on time, and the cleaning is exceptional. I've never had a bad experience with Zerorez, like other places (before i found Zerorez)!
Technicians are always informative, and professional.
Many things :
Professional employees
Unmatched technology
Tremendous results
We had Colt based out of Arizona come & clean our rug. He was prompt, friendly & informative.
I hope you understand what a good employee you have in Travis Nielson. He is an excellent face to your company and brand. I will have you back for tile cleaning and upholstery cleaning BECAUSE of him. Great guy with an excellent attitude and a killer work ethic. You have a new regular customer and you have Travis to thank for it.
My grout looks great. The gentleman that cleaned them was prompt, professional and courteous. But you need credit card scanners. I was very uneasy (and still am) about someone taking a picture of my credit card.
Like the chemical free cleaning. Very satisfied with service. Technician was very friendly
The technician was very friendly and prompt took great care with my new furniture pieces I would definitely use you again
Professional service and great results
Very nice technician, efficient service.
I have always been pleased with Zerorez. Product and services. I use them exclusively for my properties.
Abel was exceptional in his integrity, skill, knowledge and he did an excellent job on my floors. I highly recommend him, his expertise and Zerorez.
Thank you for the opportunity to share my experience with Zerorez and Able.
The service was very good, however, we have only just had the carpet cleaned, so we have to see how good the products used are.
Everything
My carpets look amazing, they had stains that had come up out of no where and we had a dark stain from coffee that is now gone. My technician was was amazing and answered all of my questions.
Took only 20 minutes to do a living room, dining room and office. Slam bam thank you mam now that wil be $133. The 2 or 3 stains/spots we had are still there. It could have been water coming out of the machine for all we know. Our carpet doesn’t really look that much different from before you came. Wanted to charge us $99 for 2 area rugs - no way! Didn’t offer any furniture cushions for under the legs of the chairs like other companies have in the past. Just not very happy with the results. Two days later I had some one ask me how the carpet cleaning went and if I use them again. My answer was no and my reasons why.
Great service and clean carpets
Very clean carpet. Looks like brand new but it's 7 years old.
What you advertise is completely true. I love my carpet and the fact no chemicals, soap, etc. It is soft when you walk on it. Very professional service. Will be doing it again next year.
This was my first experience using Zerorez. I was pleasantly surprised; my carpet was clean beyond my expectations. I would not hesitate to call them again. My Zerorez technician Todd, was knowledgeable, courteous and right on time. The company credibility is rated a 10 in my book.
First name removed L. in Phoenix.
Good cleaning products, punctuality on behalf of rep, courteous rep. Great follow-up on appointment date/time. Have already referred you to a friend.
My light beige carpet was really dirty with brown stains where we tromp in from the garage and head down the hall. I also had misused the Bissell Carpet Cleaner I have used for years, so there was residue from the cleaning I had tried to do. Tanner came from ZeroRez - called to ask if he could come early - amazing! He did a great job and the price was lower than many of the other name-brand carpet cleaners I have had in the past! Will definitely call this company again!
We had to have her carpets cleaned 2 times. The first time the guy who came out did a terrible job. Because I did a survey I got a phone call from Patty and she discovered how upset I was about it, and sent Trey out to clean again the following day. He did a really good job and I'm very happy with the outcome. But the fact that they had to come out twice to get the job done was a little upsetting.
Very satisfied, great job. Will call for additional services.
Carpet cleaning process does not use harsh chemicals and the carpets hold up well between cleanings and track less dirt.
Scheduling was easy (web), phone follow-up friendly & efficient. The service tech (Matt) was prompt, professional, friendly & neat. There were two things that kept my rating this higher:
1). Cost. It’s expensive. A $119 3-room special turned into nearly $300, with a small house. I’d suggest offering a better special when things are slow.
2) topical treatment was offered, for even more money. Applying it appears would have voided the Shaw 10 year warranty.
Thank-you,
R
Our carpets and travertine look AMAZING. Our tech Matt Miller was great. Friendly, professional, knowledgeable. We will definitely use Zerorez again.
How you can make the floors look practically brand new
Neat clean
I always feel like our carpet is on it’s last legs and you guys always manage to bring it back to life and make it look amazing
Wonderful service!
Carpets were very clean and dry in 3 hours.
I would defiantly recommend!
Jared was an excellent representative for your brand. Nice honest kid.