Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86545 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2018 — Rated 10 out of 10 by V.H. Zerorez Phoenix
What do you like about our products and services?

Albert who cleaned the carpet, Polite, on time, job was great. From the people on the phone, to getting me in right away. Best experience

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

My tech was very friendly and informative!

Report a concern   January 27, 2018 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

the results were impressive...but

Report a concern   January 27, 2018 — Rated 10 out of 10 by L.D.A. Zerorez Phoenix
What do you like about our products and services?

I like that no soap is used, carpets stay cleaner longer and they dry fast! I also like the gadget that "rakes" your carpets to get dog hair out and "rejuvenate" high traffic areas.

Report a concern   January 27, 2018 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

Joel Sepulveda did a fabulous job and he was courteous, friendly and really good to our dogs!! Name removed

Report a concern   January 27, 2018 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

Arrived on time, were low key about up selling did a great job on the carpet and rug

Report a concern   January 27, 2018 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Technician, Steve, thoroughly explained the process and products used, he was prompt, courteous and knowledgable. Price was reasonable. End result looks great.

Report a concern   January 27, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Dylan our service tech was great. He was ion time. Very thorough in explaining all the processes and what he was doing. I would recommend them to anyone looking for tile or carpet cleaning.

Report a concern   January 27, 2018 — Rated 10 out of 10 by K.A.A. Zerorez Phoenix
What do you like about our products and services?

Technicians are prompt and courteous. The carpet is clean and doesn't take too long to dry.

Report a concern   January 27, 2018 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

My carpet looks as good as it did when it was installed. There was a spot that I have tried everything on and I could not get it out. Now it's gone! Great service, too. On time and very professional.

Report a concern   January 27, 2018 — Rated 8 out of 10 by G.V. Zerorez Phoenix
What could we do to improve?

Dry time longer than anticipated and wife noticed odor from materials used.

Report a concern   January 27, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

I like how easy it is to set up an appointment. I like that there isn’t sticky soap that leaves a smell or residue.

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

They came back out to the house to redo a couple areas that I wasn’t satisfied with an went back over them to my satisfaction. Very happy with them now.

Report a concern   January 27, 2018 — Rated 6 out of 10 by J.T. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet at the end look like it needed to be vacuumed immediately. There were marks of where the wetness was and it wasn’t smooth. It look like it had to be combed out.

Report a concern   January 27, 2018 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

No Chemicals. Very clean!

Report a concern   January 27, 2018 — Rated 6 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was not cleaned thoroughly in all areas.

Report a concern   January 27, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Clean rugs

Report a concern   January 27, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Andrew did an awesome job. He serviced our entire house from tile cleaning and sealing, carpets and upholstery and I couldn’t be happier with the results. #zerorezfan4life! Thanks for hiring great people too. Andrew’s very hard working!!

Report a concern   January 27, 2018 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Service was fast and friendly

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Our carpet is 14 years old and looks brand new after Zerorez cleaned it! Our technician was very professional and a very nice guy!

Report a concern   January 27, 2018 — Rated 9 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Technician was on-time, very friendly and communicative throughout the process. And the work was great!

Report a concern   January 26, 2018 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

No hard sale tactics. Person was very informative on what he could and could not do with each level of cleaning.

Report a concern   January 26, 2018 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

When I registered on website I put in 3 rooms & an area rug. When tech arrived, thought I had requested 9 rooms. The rugs appear very clean. The tech was very professional, explained everything & very pleasant.

Report a concern   January 26, 2018 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

Requested morning appointment but tech didn't arrive until 12:15 PM.

Report a concern   January 26, 2018 — Rated 5 out of 10 by C.R.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the reference to feces,urine and vomit in our carpet was false!!!!!!!!!!!There was NEVER a cat or dog in our home! Tanner was very nice and was prompt ...just did not like the inference of being dirty!!!!!!!!!!!!!

Report a concern   January 26, 2018 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Able was very professional, courteous, and friendly. He went above and beyond to ensure I knew what was happening and to ensure I was satisfied with my services. Able also offered additional services which I gladly accepted. My new home was nice and clean and ready for me to move into! Thanks, Able.

Report a concern   January 26, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Polite service

Report a concern   January 26, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great service!!!! Thank you!!!

Report a concern   January 26, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The question should be; is there anything I don't like about your services!!! Albert arrived right on time, went over the entire job with me, and did an outstanding job. He was able to remove stains that have been here since I moved in last May!!! I am delighted, as always, with the terrific job you do, always recommend you to my friends, and hope Albert gets a big congrats on a fabulous job!!!! I love your company!!!!!!!!!

Report a concern   January 26, 2018 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

The service was great! The technician was on time and courteous. He seemed to know the process and product well.

The only negative is the carpet has a leftover crunchy feel. I will need time to see whether spots come back quickly or not.


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