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based on 86545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional and kind!
Arron arrived on time for my appointment. Introduced himself, shook my hand and was a perfect clean cut gentleman. He was very knowledgeable about your System and did a great job explaining the process. My carpets look great!
Name removed
Really disappointed because I fell for your advertising. I thought the “Empowered Water” would have cleaned our grout better, but then again, maybe the operator may have something to do with it. I do understand that our floors are older, and some of the grout may be stained, but my wife’s biggest complaint was the tech put all of the equipment away in the truck, then asked if he missed anything. She felt pressure to say no since he clearly was ready to leave. I was planning on cleaning some carpets, and now I’m glad I didn’t choose Zerorez to do all of our floors.
Prompt, courteous and did a good job. Very informative about service provided.
Very good at telling you how everything is going to work and gives you your grand total before they start their work so there are no surprises in the end.
We liked the cleaning process but the technician did not have any energy or get up and go. One room had two recliners, he did not move them to clean, he said the company would not allow him to move them. IN & OUT for $133 nah! We would have ZERO Res clean our floors again but not with the same tech.
Easy to make appt! Friendly service!
Cleaning service was fast and done very well. Our carpets look great
Service was quick and easy. They answered all my questions.
Professional, on-time, carpets looked great. Thanks!
Prompt / clean / friendly / trustworthiness
Will be requesting Wally again!
Technician left the carpet very very wet. Should have removed more water from carpet.
On time. Friendly. Quick. Affordable. Great results.
You have been answering my calls and trying to work with me
Our tech was very friendly and thorough. He took the time to explain the process and make sure that we were happy with the outcome. We had a great experience!
Associate was super friendly and knowledgeable. My carpet looks great!!
Technician did a very thorough job and happily answered all of our questions. Our carpet looked very nice when he was finished.
Great service tech. Great communication from start to finish.
awesome. carpets look great
Erin did a great job! He was profession, curious and friendly. Our carpets look like new!!
Abel did a great job explaining what he was going to do and, then, doing it. The carpet look great!
I was very happy with the service I received. I didn't know alot about the product but Matt, who completed the service, was very knowledgeable and showed me how to use the product on what services and gave a very informative explanation. I had my wool rugs and sofa cleaned and they looked completely refreshed and no residue left behind. The rugs look like new again . Matt was very professional, friendly, and I really appreciated him explaining what he was doing and how the product works. I would gladly give a recommendation to friends and family to use Zerorez. Thank You! Name removed
Arron was very professional and did a fantastic job cleaning my carpet
The technician was very helpful and informative. The process went very quickly and I didn't feel like we had any type of chemical smell afterwards, which we appreciate since we have allergy and sinus problems.
The personnel I worked with were professional and easy to work with. Explained all the things i had questions about and more. Josh was my technician and did very good job.
It appears that the product works really well. Our area rug was really quite dirty and stained. My wife was extremely surprised as to how bright the colors were.
I forgot the name of the technician that did the work, but he was very good, knew his products, and had a great attitude and personality.
As stated above, I would definitely recommend ZEROREZ to everyone. Thank you again for your services.
Carpet is clean, but soaked. Couldn’t put furniture back for 24 hours in most areas, 36 hours in the two most soiled walkway areas.
Our carpets looked incredible! We had 2 stains I had settled in myself that would probably not come out buy I was surprisingly wrong. Also, the clean smell wasn't hindered or covered up with a deodorizer.
Excellent customer service.
My carpet and tile looked brand new like it had just been installed. Not to mention my house smelled amazing. I'm a smell nut, and it has to smell great or I'm not happy. I was so very pleased!