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based on 86545 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to schedule, no soaps to create residue
On time, efficient, polite and did excellent work!
the job is done fast and I don't have a smelly carpet afterwards.
They were very professional and got all the stains out of my carpets. I have done daycare in my home for 28 years and have 4 dogs so I'm more than pleased that my carpets look amazing. I will now be a customer for life.
Name removed
I was very pleased with the work that Aaron did. My sofa was clean and smells fresh. The rug he sprayed with an odor reducer was not as fresh smelling. It's better but does still have an odor.
Cleaned up spots easily and dried in 24 hours. Nice Technician.
Great service!
Prompt and courteous service
Did a great job on the carpets. Didn't try to up-sale me on any services. Great price!
Effective, on time, polite, friendly.
Kyle knew what he was to do and did it in a very professional time and manner.
Carpet still smells horrible
I think the young man did the best he could. We feel that the outcome was more so because we have a cheap carpet. It (the carpet) may be less than five years old but it shows a lot of wear and tear from where the carpet transitions to other flooring. He was on time, I was called before he came, and he was very professional. I especially appreciated the fact that he didn't try to "upgrade the sale" by trying to sell me additional services. Though your quote was higher then most of your competitors, I do believe that you get what you pay for and I would refer your services to my friends if they ask.
Technician arrived on time, worked VERY hard and did a FANTASTIC job! My 4 rugs and furniture look great. Best of all, nothing smells like chemicals.
Carpets come out great. Service men are always professional.
Great service
Professional Service Technician explained the process clearly and did a great job.
Carpet looked amazing and he really took his time to make sure it was done right
I am still waiting to receive my receipt for payment. Can you please send it to me via email?
I feel like the 4-hour window of time is a bit too much. Also I never received a call two days prior to my appointment, so I found myself waiting longer. But I was appreciative of the discount given. Everything looks fine. I was a little surprised that it took the technician less time to clean my carpets than it did for me to vacuum prior to getting them cleaned.
The technician was very nice.
Thank you. Regards,
Name removed
Taking longer to dry and continue to smell like dog urine
I love that you don't use chemicals and the carpet comes out great when the process is complete. Would highly recommend Zerorez to anyone wanting a first class professional job.
First name removed
It's true "your carpets do stay cleaner longer with Zerorez". Very professional employees and they do a great job cleaning your carpet or tile floor. Wouldn't have any other cleaning company coming in to my house anymore.
Some spots not removed. Wasn’t bad, just wasn’t better than other cheaper carpet cleaning service I’ve had
Offer steam cleaning too.
Very easy to schedule an appointment. Technician was very nice and professional. And my carpets are clean, and it smells nice too!
Service was excellent! Love the way my carpets look . Andrew did an amazing job !
The customer service I received is top notch, from the first call to schedule the visit, to the phone call telling me the tech is on his way to the professional who cleaned the carpet. The carpet in my home is nearing its end of life after 30 + years and for the last several years you were able to bring it back to life, extending it's life and made it look wonderful. Once I remove the carpet and install tile, I will definitely come back to your for cleaning.
Thank you.
The actual service at the house was good. Carpets came out real nice. :-)
The window for the technician to show was 2-4 pm. I called at 3:30 to confirm they will still coming and the company called at 3:50 to say he was 10-15 minutes out, however, the service technician did not show up until almost 5. :-/
Kevin is awesome!
Colt did a very professional job cleaning our carpet.