Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86544 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 6, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the way my carpet was cleaned. Very professional and efficient.
End results, I was very satisfied.

Report a concern   February 6, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Troy was a great guy, very thorough and friendly! He did a great a job!

Report a concern   February 6, 2018 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

I get no soap buildup

Report a concern   February 6, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

My carpets are CLEAN !

Report a concern   February 6, 2018 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Friendly, efficient and knowledgeable.

Report a concern   February 6, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Love love the product and technician was polite and professional.

Report a concern   February 6, 2018 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Very nice polite technician, reasonable price, quality service and most of all my almost white carpet looks almost new!
Awesome!

Report a concern   February 6, 2018 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Professionalism

Report a concern   February 6, 2018 — Rated 8 out of 10 by R.G. Zerorez Phoenix
What could we do to improve?

Everything went well, I just dont know if the claim that not using soap will keep my carpets clean longer...we'll see. If the long term results show less traffic patterns, stay clean longer then I will be more likely to refer a friend.

Report a concern   February 6, 2018 — Rated 5 out of 10 by K.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpeting still smells of the two dogs we had, and the marks they left are not completely out. Maybe partly my fault, but the person doing the work agreed with me on the type of cleaning, and it did not work.

Report a concern   February 6, 2018 — Rated 9 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, safe and chemical free

Report a concern   February 6, 2018 — Rated 9 out of 10 by P.T. Zerorez Phoenix
What do you like about our products and services?

on time and very effecient

Report a concern   February 6, 2018 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

They were on time, thorough and the price was great

Report a concern   February 6, 2018 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

The service was awesome. ! It was quick and my carpet looks great.

Report a concern   February 6, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very pleasant and did a good job. He did not mop up the tile that was up against the carpet which left water spots in the tile. This has been done in the past. We like your service and you have been the only ones to clean our carpets. We had our tile cleaned by you once and was not a good experience.

Report a concern   February 6, 2018 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Great customer service and told me about the new product that you guys offer

Report a concern   February 5, 2018 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

Aaron was very professional and friendly. He was through and and quick.

Report a concern   February 5, 2018 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

We had our carpet and tile cleaned and are very impressed! The grout was especially dirty and we didn't think it was going to make that much of a difference BUT the tile looks brand new! It seriously looks like we re-tiled. The technician was very friendly and professional. We will definitely use you again!

Report a concern   February 5, 2018 — Rated 10 out of 10 by R.Z. Zerorez Phoenix
What do you like about our products and services?

The man who came out was very informative and did a great job.

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

Really GREAT!!

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Arrived promptly and did a good cleaning job.

Report a concern   February 5, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Thank you for your professionalism, for the follow-up both before and after the carpet cleaning, and for your promptness the day of my appointment. My carpet looks and smells fresh, and is as soft to the touch as it was the day it was installed.

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

excellent job, no soap, quick dry time

Report a concern   February 5, 2018 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Great service, excellent technician. Very knowledgeable and polite

Report a concern   February 5, 2018 — Rated 8 out of 10 by R.P. Zerorez Phoenix
What could we do to improve?

For 1.5 hours the tech did an amazing job and I give him at least a 10. For the last 30 min, I rate it as a 3 as in my opinion he was rushing to get out and the job results were not comparable to the first 1.5 hours.
The last 2 bedrooms were rushed. When vacuuming, these 2 rooms were not a clean and as easy to vacuum as the rest of the rooms. The application of the treatment was rushed as well. From observation, I am not sure if the complete rug surface got the protection as the speed and consistency of the application was so irregular.
Had the last half hour been the same as the first 1.5 I would have given an 11 rating.
Not sure why the disappointing change in service.

Report a concern   February 5, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, reasonably priced.

Report a concern   February 5, 2018 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was very professional! My carpets look great!

Report a concern   February 5, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Professionalism and work quality

Report a concern   February 5, 2018 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Great job, we are always happy with the results. Thank you

Report a concern   February 5, 2018 — Rated 0 out of 10 by M.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I know that I didn’t but any extra stain removal services but going over the carpet one time with the wand where you can see it’s heavily soiled is not going to get out much. I could’ve paid less somewhere else and received the same service. You came highly recommended and I was disappointed


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