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based on 86544 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Tech Justin was polite, informative, neat, on-time and very capable. The office staff called to inform and confirm when the Tech would be arriving.
The friendliness and comfort we receive from the workers.
Our carpet is clean and fresh smelling. Your technician was prompt, courteous and efficient.
Employee Professionalism and friendliness.
On time professional service every time
I appreciated the ease of scheduling and the tech showing up when he was supposed to but my carpets look blotchy in a lot of places like they didn't get cleaned good -- stripes and blotches of dirty patches everywhere.
My rugs look great and nothing faded. Christopher Hall was the young man who cleaned my carpet and rugs. He was very good at explaining the process, and all of the other services your company provides. I will be making another appointment in the future to have some of those other services done.
Hire more people to handle your phone calls. I waited 20 minutes the first time I called. Then your appointment got changed and when I call back, I waited another 15 minutes. I almost did not use your company. I told the lady on the pone if your phone service was any indication of the quality of your cleaning service, I did not know if I wanted to risk hiring you.I paid your man for his time and skills but your company did not offer to pay me for my time wasted waiting to be taken care of. YOUR CUSTOMER'S TIME IS VALUABLE ALSO.
Carpet looked great when technician left, but as the carpet started to dry, all the spots started to come back. 48 hours later the carpet isn't much cleaner than we started.
Dillion was very professional and answered all my questions. I will use zeroez again and ask for Dillion. He went above and beyond to give me the info I needed about carpet cleaning.
No harmful chemicals or residue left behind.
I feel like we were up sold too much. We had two rooms and a hallway cleaned and we paid over $500. That's way too much and the carpet did not come as clean as it should have. We can still see spots and traffic areas. There was a funny smell after but that's probably due to the non use of perfumes etc.
Very professional. Great customer service. No odor. Dries quickly
The tech was very pushy trying to sell up on carpet cleaning
Great customer service
Always great service and the lack of chemicals in the water.
Great service! You were able to schedule us quickly, arrived promptly and cleaned the carpets well.
That they have no chemicals nor chemical odors.
The man that did the cleaning was kind and considerate.
Does not leave carpets feeling stiff and stains do not return once dry.
the carpet smells fresh and it isn't stiff
Very pleased with the outcome of the cleaning. Technician was very professional, and did an outstanding job. What I'm VERY DISAPPOINTED in is the estimating service. I spoke with two representatives, was clear in what I wanted to be cleaned. When the technician arrived to give me firm quote. . . come to find out , they initially only quoted 2 area rugs, quote was for synthetic material. . my rugs are wool. That doubled the cost of cleaning . I was never asked about what material my rugs were. Then we came to the chairs, once again. . . the estimate was for much different chairs than I have. I only opted to have two chairs cleaned in lieu of 4 due to the additional cost. I was specific in my description of chairs, so I was very disappointed when once again the firm quote was more than the estimate. I believe this is bate and switch. Extremely disappointed in this process. I would recommend your company to others because the rugs and chairs look good. . but will tell them about the process that I term as bate and switch.
I like how you notified me of the appointment and then showed up when you were supposed to. Also I am very happy with the job you did thank you
HAVE BETTER CUSTOMER CONTACT IF YOUR REP IS GOING TO BE LATE. hE DID A GREAT JOB WHEN HE FINALLY ARRIVED.
Quick and timely service that left carpets noticeably cleaner!
Carpet was way over saturated and then when it was extracted you only went over it once!
The young man here to do the job was very uninterested in job. And about the as the supervisor.
1 hour and 20 minutes in and out! I felt I was way over charged!
Focus on preexisting stains. If it doesn't come out initially, go over it one more time. We did this per my request, and it was successfully removed
MY CARPETS LOOK CLEAN AND STAY CLEAN!!!
Consistency. Employees seem a cut above
Professional, efficient and got some of my toughest stains out. My carpets looked new.
The water!