Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84625 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 26, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Professionalism....good product....great job by Charlie

Report a concern   October 26, 2017 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Friendly, prompt, clean.

Report a concern   October 26, 2017 — Rated 9 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

My carpet always looks great when finished. This visit was the first time I had to ask the gentleman to go over some places in my living room that still looked dirty. He did what I asked and I was happy with the job when he left.

Report a concern   October 26, 2017 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Your representative, (Cy Dalberg?) arrived on time, explained what he would do, listened to my request for a tile cleaning in addition to the carpet cleaning originally ordered, proceeded to do both in a professional manner and the results were great.

Thanks for having such a competent, well-trained​ staff.

Report a concern   October 26, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

James was an absolute professional. His knowledge and willingness to anewer all our questions was amazing. On top of that the floor looks brand new!

Report a concern   October 26, 2017 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

I have been using your company for the past several years and have no complaints ! Your entire staff is courteous and very professional !! This past week we had one of your guys come out, Steven Klegas, and he did an amazing job so much that my husband was even impressed !!!!!! I highly recommend your company !!!!!!!

Report a concern   October 26, 2017 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The technician (Jarad) was prompt and very professional.

Report a concern   October 26, 2017 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

Service was prompt and efficient. Serviceman friendly and explained things well. Best of all...carpets look great.
Thanks!

Report a concern   October 26, 2017 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

Great service, price and technicians.

Report a concern   October 26, 2017 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

Zerorez does not use products to clean the carpets or tiles. It dries completely in about 8 hours. Every Technician that has clean my carpets for have been very congenial and have answered all my questions. I have recommend Zerorez to friends and family members.

Report a concern   October 26, 2017 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Excellent service! Very impressed, start to finish!!

Report a concern   October 26, 2017 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

The technician that cleaned my carpet did a great job. I think this is the best cleaning zerorez has done for me. I will definitely have zerorez come out and clean again and hopefully get the same technician. Thanks for the great job.

Report a concern   October 26, 2017 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

Very professional and great quality cleaning. I recommend them to all my friends.

Report a concern   October 26, 2017 — Rated 10 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

I thought the technician was courteous, arrived a little early (after calling first for permission) and worked quickly and efficiently while doing an excellent job on the carpets.

Report a concern   October 26, 2017 — Rated 0 out of 10 by M.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First of all you were over 2 hrs late. Our window was 12-2, At 2:30 I called and was advised tech would not be done his current job until 3-3:30 and was offered a $43.00 discount for dalay. WHY DID I HAVE TO CALL YOU? Why wasn't I notified? When tech arrived all he did was criticize my furniture, carpet, etc. He was here less then an hour and did 3 rooms, hallway, and couch. In his report which he listed on e-mail, he said we had vomit, urine and blood on our carets. WE DO NOT OWN ANY ANIMLS!!! Cleaning was SO SO.

Report a concern   October 26, 2017 — Rated 4 out of 10 by G.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The carpet was still damp 24 hours later.
The overall appearance and cleanliness of the carpet and tile are very good. It was disappointing to see that the stains were still visible under black light but the process to remove them completely was was explained before and after the cleaning.
The technician was polite and professional, he explained everything very well and worked very hard to do a good job.

Report a concern   October 26, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

My tech Travis was absolutely wonderful.
He did a great job and very detail oriented,
which is awesome. He was extremely polite
and well informed.
The carpet and grout look amazing.
I will recommend and use you again for sure!!!

Report a concern   October 26, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Love the product everyone is friendly and professional

Report a concern   October 26, 2017 — Rated 10 out of 10 by W.P. Zerorez Phoenix
What do you like about our products and services?

I was able to make a reservation with only one day's notice. Zerorez communicated via email and phone. The cleaner arrived on time, explained the process, and was able to add another room to my cleaning request. He did a great job and was very thorough. The cleaning process was fast, and the results were very impressive. I will use Zerorez again when my carpets need to be re-cleaned.

Report a concern   October 26, 2017 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

AS I just said to you by email, Keven is the best zero-res worker we have ever had. We will ask for him by name next time...he is vedry knowlegable and conscietiolus!!

Report a concern   October 25, 2017 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable, professional staff

Report a concern   October 25, 2017 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Everything...the technician was on time and very nice! He got right to work and did a great job!
I love the cleaning process..no soap! I was very happy and will definitely will use your services again!

Report a concern   October 25, 2017 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

I Was impressed with their honesty about the status of the carpeting at a home we bought in Gold Canyon. I liked that they did not try to sell me an expensive product to do what was needed to clean the carpet but rather said it would be more than the carpet was worth. They were easy to schedule an appointment for service.

Report a concern   October 25, 2017 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Service was great

Report a concern   October 25, 2017 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable technicians and quality products.

Report a concern   October 25, 2017 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

great service, great results, good price

Report a concern   October 25, 2017 — Rated 6 out of 10 by K.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My appointment window was from 10-12... that being said the technician arrived at 1:15. I did not receive a call to let me know of the delay. I called at 11:40 asking about their eta, and was told dispatch couldn't get a hold of the tech and that they would call me back to let me know when to expect them. 40 minutes later (12:20 now) I called again because no one called me. That's when I was told that they would arrive at 1:15. They did discount the service, but I could have done without waiting for 3 hours and 15 minutes

Report a concern   October 25, 2017 — Rated 9 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

It is clean and has no residue. I feel steam cleaning is the very best method.

Report a concern   October 25, 2017 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Reasonable prices and great service

Report a concern   October 25, 2017 — Rated 10 out of 10 by T.E. Zerorez Phoenix
What do you like about our products and services?

We are very satisfied.

Jason was very prompt and courteous.
The Zero Res process did a beautiful job cleaning the carpet.

We will use them again.


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