Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84628 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 13, 2017 — Rated 10 out of 10 by M.F. Zerorez Phoenix
What do you like about our products and services?

Friendliness and professionalism of the whole team. Also the way they clean and not using harmful chemicals is also a plus!

Report a concern   November 13, 2017 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

The service was great. They arrived on time and were quick and efficient. The carpet looks amazing!

Report a concern   November 13, 2017 — Rated 10 out of 10 by R.E. Zerorez Phoenix
What do you like about our products and services?

Speedy and professional !

Report a concern   November 13, 2017 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

So I typically do not do any surveys of any kind. But this one had to spark one reply.

I wanted to wait a few days before I gave a review, as I had a trouble spot that the 2 previous cleaning companies cleaned and it came back like within a few days.

I am happy to report that after 1 one week the stain "IS GONE". I live in an apartment and the complex offer free cleaning every year for renewing your lease. What a waste of time and money for the complex.

Charlie was actually ahead of time, and was very informative about every step of the process. I am curious by nature so when I smelled oranges that sparked another conversation. As he readied his truck and cleaning materials this allowed me to move furniture out the way.

I think he did a great job, even recommending what path to take since my apartment is not very large and even saving me a few bucks.

Thank you Charlie for your professionalism. When I do recommend I will ask them to request you specifically, if not you still get my thumbs up!!

Thanks alot.

-First name removed P

Report a concern   November 13, 2017 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

I like the timeliness of your serviceman Eric. My appointment was between 8-10 and he was there at 8:15! He was very friendly and informative. He let me know what he was doing throughout the entire process.

Eric also gave me some pointers on how to keep my carpets looking good between services. He even suggested rugs and using a carpet rake to bring up the nap in high traffic areas.

I have used Zerorez for years and like the fact that there is no soapy residue like other products.

Report a concern   November 13, 2017 — Rated 10 out of 10 by C.U. Zerorez Phoenix
What do you like about our products and services?

Good cleaning

Report a concern   November 13, 2017 — Rated 9 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

the products leave no residue. Your employees are very friendly and courteous.

Thank you for a job well done. Dillon did a great job.

Report a concern   November 13, 2017 — Rated 10 out of 10 by T.W. Zerorez Phoenix
What do you like about our products and services?

I like the service, the people are very nice.
Please call my cell phone and not my daughters for the reminder.
I like the empowered water for cleaning around my home and windows.
My rug is aging and it did not come as clean as I would have hoped.

Report a concern   November 13, 2017 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

The service team and the quality of the work

Report a concern   November 13, 2017 — Rated 10 out of 10 by N.A. Zerorez Phoenix
What do you like about our products and services?

The best part was not only a great job on the carpet, but any time I called I talked to a real person that was happy to make any changes in scheduling.

Report a concern   November 13, 2017 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My first experience with your company. Appt btwn 10-12 and at 9:20am they called to ask if it would be ok for them to come in 15 min - said yes. Did not arrive until 10:10. Got lost, I had to call your office - as I could not guide him in because he did not know where he was. Argused with me when arrive. Customer service poor but the work on carpet seems fine.

Report a concern   November 13, 2017 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Wally was the best!!!! So knowledgeable and his work was fantastic!!

Report a concern   November 13, 2017 — Rated 7 out of 10 by P.W. Zerorez Phoenix
What could we do to improve?

I thought the guy was awesome and I am happy with the results. I'm just a refer someone to someone kind of person.

Report a concern   November 13, 2017 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Clean and doesn’t feel like there is anything left on your carpet. Great customer service.

Report a concern   November 12, 2017 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

On time, Nice employees, friendly, great service and product

Report a concern   November 12, 2017 — Rated 10 out of 10 by V.A. Zerorez Phoenix
What do you like about our products and services?

On time , very nice and the cleaning job was better than expected. Product cleaned very well. The gentleman was very informative.

Report a concern   November 12, 2017 — Rated 10 out of 10 by R.A. Zerorez Phoenix
What do you like about our products and services?

waited a couple of days to see how the cleaning would look .....

looks vey good !

Thank You

Report a concern   November 12, 2017 — Rated 5 out of 10 by K.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We have dogs and the technician didn’t even go over options for pet treatments. He started cleaning and was done with the two rooms in less then half an hour. I think he should have taken more time with me to find out what areas needed more cleaning. He never went over the checklist to find out what I wanted. I’ve used Zerorez before and this visit was not what I’m used to.

Report a concern   November 12, 2017 — Rated 10 out of 10 by W.F. Zerorez Phoenix
What do you like about our products and services?

We love the fact that you use no chimacal our carpet came out soft and clean. Your employee explained every step and answered all our concerns. I would highly recommended Zerorez to anyone.

Report a concern   November 12, 2017 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

The cleaning was awesome! Love the process! One of the best things was Rob who did the cleaning!

Report a concern   November 12, 2017 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Prompt service ... carpets are soft and stay cleaner .... even got out the pet stains!!

Report a concern   November 12, 2017 — Rated 10 out of 10 by B.E. Zerorez Phoenix
What do you like about our products and services?

Great!

Report a concern   November 12, 2017 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

No detergent and the techs are great

Report a concern   November 12, 2017 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

no residue

Report a concern   November 12, 2017 — Rated 10 out of 10 by C.L. Zerorez Phoenix
What do you like about our products and services?

The service guy was very polite and knowledgeable. He did a very nice job on my carpet and tile.

Report a concern   November 12, 2017 — Rated 10 out of 10 by S.F. Zerorez Phoenix
What do you like about our products and services?

I could not believe how good my carpet looked At first I was very unsure I have had another Co. doing my carpet for years my husband said to try Zerorez well I am sold on your company HANDS DOWN the tech. was awsome also VERY pleased THANK YOU

Report a concern   November 12, 2017 — Rated 10 out of 10 by B.C. Zerorez Phoenix
What do you like about our products and services?

Great service and wonderful results

Report a concern   November 12, 2017 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

David was amazing! He did a great job on our tile. He is a veteran and was still out working on Veteran's Day! Thank you David for your service for our country and doing a great job! Zerorez is a very good company that has not disappointed on their results.

Report a concern   November 12, 2017 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

On time; thorough, professional, courteous. Kyle did a great job.

Report a concern   November 12, 2017 — Rated 10 out of 10 by F.P. Zerorez Phoenix
What do you like about our products and services?

OMG, carpet and tile were cleaned very well and technician, Jeff, was fantastic! Our tile and grout, especially in the kitchen, haven't looked this good in years. I will definitely use Zerorez again!!


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