Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84629 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 18, 2017 — Rated 9 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

The rugs and floor tiles all came out very nice.

However the leaks from the hoses left residue on the living room floor which I had to clean up myself after he left.

Report a concern   November 18, 2017 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

The technician Tyrone was knowledgeable and helpful!

Report a concern   November 18, 2017 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Everything was perfect

Report a concern   November 18, 2017 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Both the tile and the carpets look great after being cleaned.

Report a concern   November 18, 2017 — Rated 6 out of 10 by K.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I find your phone messaging to be the most annoying set of prompts that I have EVER heard in my life. Your option only offers press "1" if you are a new customer, or press "2" if you already have an appointment - what if you are a repeat customer ??????????? I find the recording's voice to be annoying and more than half of what he says is unnecessary - and the jokes are utterly ridiculous. I LOVE your service - have always been very pleased with the outcome and your technicians but it is painful for me to call and make an appointment and have to listen to this every time I call - PLEASE get something shorter and more professional and provide a prompt for your repeat customers or offer an online reservation request. I won't call again if I have to listen to that!

Report a concern   November 18, 2017 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Jeff completed the cleaning very efficiently and timely.

I hope I can request him in the future but I have been told by your phone rep that is not possible in the past.

Report a concern   November 18, 2017 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

Quick to fit me in your schedual and showed up early and got it done right. Thank you!

Report a concern   November 17, 2017 — Rated 4 out of 10 by K.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets were not very dry still very wet to the touch I also thought that the soil and walking paths would be better cleaned still very noticeable

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Punctual and did a good job.

Report a concern   November 17, 2017 — Rated 10 out of 10 by A.H. Zerorez Phoenix
What do you like about our products and services?

On time, quick, courteous, and professional!

Report a concern   November 17, 2017 — Rated 8 out of 10 by L.A.M. Zerorez Phoenix
What could we do to improve?

The crew were awesome.

My only complaint is my carpet seemed crunchy afterwards so I'm not convinced there is actually 'zero res.'

Report a concern   November 17, 2017 — Rated 10 out of 10 by G.C. Zerorez Phoenix
What do you like about our products and services?

Friendly & professional.

Report a concern   November 17, 2017 — Rated 6 out of 10 by D.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Did a fine job but no better than what I can do myself

Report a concern   November 17, 2017 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Everything was great. The employee was very nice, professional, and took his time to make our carpet and tile look close to new! I will definitely recommend anyone needing these services.

Report a concern   November 17, 2017 — Rated 10 out of 10 by L.T. Zerorez Phoenix
What do you like about our products and services?

The serviceman arrived promptly, explained everything clearly & did a great job!

Report a concern   November 17, 2017 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

The guy who came to clean our carpets was very professional and explained the procedures he would be doing. I showed him some stained areas on 3 carpets and he was able to get them out. As he finished each of the 3 rooms he asked me to check them out to see if there was anything that needed further attention. This was our 2nd or 3rd time using Zerorez, and you can be sure we'll use you again for future carpet cleaning.

Report a concern   November 17, 2017 — Rated 10 out of 10 by G.C.K. Zerorez Phoenix
What do you like about our products and services?

The technician, Devor, (spelling?) was great. He did a very good, thorough job and was very nice to work with. He deserves a raise.

Report a concern   November 17, 2017 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

No soaps or chemicals are used. The appointment process was easy online and when I had to call w a time change it was no problem. Technician came at time promised and was very pleasant.

Report a concern   November 17, 2017 — Rated 9 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Very nice job

Report a concern   November 17, 2017 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

Not charge as much for spot treatment. Everything else was amazing.

Report a concern   November 17, 2017 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Carpets and tile are CLEAN!! Tile grout like new after 17 years of living!

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Everything went very well. Services were excellent. On time (a little early in fact) and great communication. Carpets are beautiful again. Definitely will use again in the future.

Report a concern   November 17, 2017 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Pleasant, courteous representatives did a great job cleaning our carpets.

Report a concern   November 17, 2017 — Rated 10 out of 10 by D.A. Zerorez Phoenix
What do you like about our products and services?

Love the way my carpets feel and look.

Report a concern   November 17, 2017 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The results from Zerorez are amazing. My floors take a beating with two dogs and two small children, but they look brand new after a cleaning!

Report a concern   November 17, 2017 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

I have had my tile & carpeting done by Zerorez & could not be happier! Great techs both times, who were very professional. I also use the empowered water to steam my tile floors on a regular basis, which gets them much cleaner while leaving absolutely no residue to dull the floor. I always recommend Zerorez to friends & family.

Report a concern   November 17, 2017 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Your technician was terrific.

Report a concern   November 17, 2017 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Aaron did a great job, and was very pleasant, neat and efficient in doing so.

Report a concern   November 17, 2017 — Rated 10 out of 10 by P.D. Zerorez Phoenix
What do you like about our products and services?

The carpets and tile look and smell amazing. The technician was polite and professional.

Report a concern   November 17, 2017 — Rated 10 out of 10 by W.B. Zerorez Phoenix
What do you like about our products and services?

Extremely fine results; better than we thought possible.


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