Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86543 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 3, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

carpets turned out great, they did take about a day and 1/2 to dry. super wet

Report a concern   March 3, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

I really liked my services. My rugs look brand new and my tile looks amazing

Report a concern   March 3, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Good service

Report a concern   March 3, 2018 — Rated 9 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

I had hoped to get a brighter, cleaner carpet but the tech did a great job explaining why it just was not possible. His answer made sense to me and made me totally understand. He had no problem working hard to show his efforts. I was very thankful for that.

Report a concern   March 3, 2018 — Rated 3 out of 10 by A.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

More accurate price quotes so we aren’t surprised when the bill is $60-100 more

Report a concern   March 3, 2018 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Fast and efficient

Report a concern   March 3, 2018 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

Quick

Report a concern   March 3, 2018 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Carpet looks nice and clean

Report a concern   March 3, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

No soap - good job.

Report a concern   March 3, 2018 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Kevin Randolph was great....I already recommended James Hanlon to use your services, he made an appointment for Friday afternoon. He wants Kevin to be his technician

Report a concern   March 3, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Superior job, excellent customer service and great appointment availability.

Report a concern   March 3, 2018 — Rated 10 out of 10 by I.H. Zerorez Phoenix
What do you like about our products and services?

Thank you for cleaning my old carpet. I am very pleased and thank you for doing the walk-in area of our closet!!
Name removed

Report a concern   March 3, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Everything! And great service from your employees!

Report a concern   March 3, 2018 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Reliable

Report a concern   March 3, 2018 — Rated 10 out of 10 by S.U. Zerorez Phoenix
What do you like about our products and services?

We had great results from your last visit. Matt Miller, the technician did a great job! He restored our faith in your company, as we have had some mixed results in the past. Thanks for sending Matt Miller! We'll be asking for him again.

Also, your office was very kind regarding a last-minute rescheduling request. We appreciate your flexibility. Thanks!

Report a concern   March 3, 2018 — Rated 10 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

Quick dry, no odor, not crunchy. Technician was on-time, polite and did a great job.

Report a concern   March 3, 2018 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

That you use water, not chemicals and soaps.

Report a concern   March 3, 2018 — Rated 7 out of 10 by I.B. Zerorez Phoenix
What could we do to improve?

Price is a little high. If the price was more competitive I would recommend.

Report a concern   March 2, 2018 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Fast service, friendly, efficient, professional!

Report a concern   March 2, 2018 — Rated 10 out of 10 by M.A.V. Zerorez Phoenix
What do you like about our products and services?

professional employees
carpets turned out great!

Report a concern   March 2, 2018 — Rated 5 out of 10 by M.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician was very professional and seems to be very knowledgeable he explained Evryhg thoroughly and wasn’t pushy into getting us to buy additional services and was very nice, however we spent an extra $25 to cover one of the spots and he said that this should take care of it but the next day the spot resurfaced it’s not as dark as it was but it is noticeable and this was only the second day after the service we did tell him that we didn’t know the source of the spot so am pretty sure it’s not his fault maybe the product we paid for isn’t as effective as it was advertised.
The other thing was when I called to check Wht time the technician should be here I waited 15mn on hold . Other than that so far the carpet looks clean and much better than before but am a little worried that within the next few days I might be seeing more spots resurfacing .

Report a concern   March 2, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

Very happy with the results.

Report a concern   March 2, 2018 — Rated 0 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I think you guys should offer to move furniture I have used a company in the past and decided to use you guys based off of a radio referral and I must say I was a little disappointed that my husband who just had surgery had to help move furniture in order for them to do anything

Report a concern   March 2, 2018 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

Everything. Top notch and professional. Process cleans better and your team is very knowledgeable.

Report a concern   March 2, 2018 — Rated 10 out of 10 by J.Y. Zerorez Phoenix
What do you like about our products and services?

Arrived early. Explained the process and did a great job. Will definitely use them again.

Report a concern   March 2, 2018 — Rated 3 out of 10 by D.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Didn't move the
Couch and there's a
Big
Stain on the
Rug

Report a concern   March 2, 2018 — Rated 10 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Loved the way my carpet looked and loved your tech rob

Report a concern   March 2, 2018 — Rated 10 out of 10 by L.O.N. Zerorez Phoenix
What do you like about our products and services?

As a new customer I was very pleased with the professionalism of Kyle and Tanner. They explained the process and talked me through it as they completed the task.
Kudos to them.
First name removed ONeill

Report a concern   March 2, 2018 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   March 2, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

The results are very good. Cleaners were professionals, timely, and friendly.


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