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based on 86543 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals
Great
The service was great!
The service was phenomenal! Eric was courteous, informative, and didn't push while explaining a need for more than I had originally ordered. Understanding the reasoning had me adding the deep clean for some areas and the entire house came out fantastically! I will definitely call Zerorez whenever I need my carpets done! It was by far an amazing experience!
Quality and quickness
The young man did. a good job, but am not happy about the fact that I was not issued a receipt after paying by credit card
I had to call in and request one and was unable to download the receipt the way it was sent, so I still do not have a receipt.
NOT HAPPY !
Email address removed
15883 W. Cisa Rio Ln
Surprise, As. 85374 nu
Your Tech. is a carpet GURU GREAT JOB
The tech was very polite and did an amazing job!!
Travis the technician was very professional, courteous and thorough.
Very professional, answered all my questions, scheduling was easy worked with my schedule. The techs were friendly and explained each step of the cleaning process.
My carpets were in poor shape when I moved in, I had cleaned them my self for years, when my rug cleaner broke I called Zerorez, the cleaning put new life into that old carpet.
Your process results are great and my tile floor has never looked better. Your technician was efficient, skilled and friendly.
But paying $883.00 for approximately 1,700 sq ft of tile to be cleaned and sealed is way too much for me to ever employ ZeroRez in the future.
The tech that came out was great. He did a great job and was very polite.
Competent, friendly workers leave carpets noticeably clean with no chemical or soap residue.
The technician was very polite and helpful. He took the time to locate problem pet areas and used a special treatment to clean them. The carpets look great. Everything was done in a timely manner . Have used other companies in the past and none have done as nice a job as Zerorez.
Communication with the company. They get the job done professionally.
Great timely, friendly service. The furniture looks amazing!
Tech was friendly and helpful. Really enjoyed how professional he was.
Professional and effective
Great job. Very professional
1. That there is no residue left on or in the carpet.
2. The carpet not only feels clean but smells clean and stays clean.
3. The carpet is not soaking wet and dries completly in a shorter period of time.
4. I have used Zerorez for a long time, both in NV and now in AZ and every time have been
completely satisfied with the Zerorez employee that has cleanned the carpet. They have
always been respectful and have worked hard at doing a good job.
They do a great job, and leave no smell after. Service man was very friendly and helpful!
Zerorez responded to my concerns over the appearance of sofas, carpet walking paths and the tile grout cleaning not being up par with previous work.
They sent “Senior Tech Todd” to re-do the problem areas. Great job! And the cleanup was amazing. Thanks for such great customer service!
Service was great, I felt informed the entire time. I just moved into my home and the carpets feel great. I had the entire house carpets cleaned and the tile steamed. It smells and feels clean. I am committed to keeping it that way and having zerorez back for the next cleaning.
my tile was not cleaned as well as i expected. after two technicians performing their duties, there were dirt spots remaining in the creases. its very expensive to pay and not get satisfaction. maybe a refund or a do over.
Effective, fewer chemicals, no residue.
Excellent cleaning product,, courteous capable employees , timely
My carpet was cleaned in January. I had 5 rooms done and the technician did all the rooms in under an hour. When I was told that each room would take about 20 minutes. I was not home at the time so I couldn’t see the work being done first hand but the carpet looked exactly the same once it dried. I didn’t have major stains or anything other than areas that looked dirty from high traffic and those areas didn’t look clean. I imagined that the technician would have focused a little bit more energy on those area to get the dirt out but that did not happen. I feel like the person just passed through each room and didn’t really do the job that should have been done. I’m so disappointed with the service. Especially, after I took a lot of time clearing out room, moving things, and vacuuming prior to the service. It was as a total waste of time.
Clean
Technician arrived promptly during time period promised. No issues.
Dylan was great!