Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84640 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 27, 2018 — Rated 6 out of 10 by S.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was not cleaned thoroughly in all areas.

Report a concern   January 27, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Clean rugs

Report a concern   January 27, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Andrew did an awesome job. He serviced our entire house from tile cleaning and sealing, carpets and upholstery and I couldn’t be happier with the results. #zerorezfan4life! Thanks for hiring great people too. Andrew’s very hard working!!

Report a concern   January 27, 2018 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Service was fast and friendly

Report a concern   January 27, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

Our carpet is 14 years old and looks brand new after Zerorez cleaned it! Our technician was very professional and a very nice guy!

Report a concern   January 27, 2018 — Rated 9 out of 10 by J.A. Zerorez Phoenix
What do you like about our products and services?

Technician was on-time, very friendly and communicative throughout the process. And the work was great!

Report a concern   January 26, 2018 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

No hard sale tactics. Person was very informative on what he could and could not do with each level of cleaning.

Report a concern   January 26, 2018 — Rated 8 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

When I registered on website I put in 3 rooms & an area rug. When tech arrived, thought I had requested 9 rooms. The rugs appear very clean. The tech was very professional, explained everything & very pleasant.

Report a concern   January 26, 2018 — Rated 8 out of 10 by L.P. Zerorez Phoenix
What could we do to improve?

Requested morning appointment but tech didn't arrive until 12:15 PM.

Report a concern   January 26, 2018 — Rated 5 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

the reference to feces,urine and vomit in our carpet was false!!!!!!!!!!!There was NEVER a cat or dog in our home! Tanner was very nice and was prompt ...just did not like the inference of being dirty!!!!!!!!!!!!!

Report a concern   January 26, 2018 — Rated 10 out of 10 by H.S. Zerorez Phoenix
What do you like about our products and services?

Able was very professional, courteous, and friendly. He went above and beyond to ensure I knew what was happening and to ensure I was satisfied with my services. Able also offered additional services which I gladly accepted. My new home was nice and clean and ready for me to move into! Thanks, Able.

Report a concern   January 26, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Polite service

Report a concern   January 26, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Great service!!!! Thank you!!!

Report a concern   January 26, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

The question should be; is there anything I don't like about your services!!! Albert arrived right on time, went over the entire job with me, and did an outstanding job. He was able to remove stains that have been here since I moved in last May!!! I am delighted, as always, with the terrific job you do, always recommend you to my friends, and hope Albert gets a big congrats on a fabulous job!!!! I love your company!!!!!!!!!

Report a concern   January 26, 2018 — Rated 8 out of 10 by K.H. Zerorez Phoenix
What could we do to improve?

The service was great! The technician was on time and courteous. He seemed to know the process and product well.

The only negative is the carpet has a leftover crunchy feel. I will need time to see whether spots come back quickly or not.

Report a concern   January 26, 2018 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

From my initial contact, your customer service person was extremely knowledgeable and courteous.

I liked that we received a reminder call and then a call the day of the cleaning to tell us when the technician would arrive.

Your service person - Joshua - was prompt, courteous and professional. He answered all our questions, did an outstanding job and was no pressure on other services you provide.

The carpets look terrific and there was/is no "crunch" when the job was completed.

I already have recommended your company and Joshua to my friends.

Report a concern   January 26, 2018 — Rated 0 out of 10 by D.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The floor is always left streaky with leaking hose water, footprints, did not wear booties. We called Zerorez and sent pictures and did not hear a response. I am trying to save my wife's working efforts but we have to clean all the tile floors after the carpet work. Can not do this anymore and would tell anyone else this result to expect with Zerorez.

Dan Last name removed
8649 W. Clara Lane
Peoria AZ
Phone number removed

Report a concern   January 26, 2018 — Rated 0 out of 10 by T.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Spots,returning on carpet.

Report a concern   January 26, 2018 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Troy came out to do my carpets, and I LOVE how they feel, look and smell. He did a great job and I will ask for him next time. I really love how Zerores makes my carpets and tile look. I have been using them for a while now and I just can not express how wonderful their products are. I have a big jug of their Empowered water I use at home for just about everything.

Report a concern   January 26, 2018 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Super friendly staff, fast drying product, thoroughness of cleaning and safe for my pets.

Report a concern   January 26, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Joel was very nice and did a good job...almost all spots were removed.

Report a concern   January 26, 2018 — Rated 9 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

The technician was very professional and kind. The only thing that could have improved is the carpet was still wet 24 hours later

Report a concern   January 26, 2018 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

todd explained everything very good and clear. My tile and grout look amazing. Carpet feels clean. Really like the Zerotez service.

Report a concern   January 25, 2018 — Rated 10 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The cleaner that arrived did a great job and explained the service very well

Report a concern   January 25, 2018 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

fast drying and no residue

Report a concern   January 25, 2018 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

My carpets looked amazing. They were on time and friendly.

Report a concern   January 25, 2018 — Rated 10 out of 10 by K.V.D. Zerorez Phoenix
What do you like about our products and services?

Very friendly, informative and prompt. Great service

Report a concern   January 25, 2018 — Rated 10 out of 10 by M.G.P. Zerorez Phoenix
What do you like about our products and services?

Very efficient. I was able to secure an appointment within a day's time, and the Technician, Chris, showed up in a timely fashion. He was polite, friendly and professional. He also was very knowledgeable about the product. It can be scary to open your home to a service provider who is a stranger, but I had no qualms with Chris. I would definitely use Zerorez again in the future.

Report a concern   January 25, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Always on time. The cleaning method leaves the carpet soft, not crusty, and with the protection, the carpet stays cleaner and looks good for a long time. Employees are always extremely polite and respectful.

Report a concern   January 25, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The service people are very courteous, polite, and do a great job. I would not consider using another cleaning service.


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