Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86539 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 7, 2018 — Rated 10 out of 10 by C.C.P.D.C. Zerorez Phoenix
What do you like about our products and services?

Our service rep was very quick and courteous. We are very happy with the results!
Definitely will recommend to others!

Thank You!

Report a concern   May 7, 2018 — Rated 9 out of 10 by P.O. Zerorez Phoenix
What do you like about our products and services?

Did a real good job!

Report a concern   May 7, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Very professionally done

Report a concern   May 7, 2018 — Rated 4 out of 10 by C.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

First of all, we have used Zerorez before and we had no hesitation using the company again. However, this time the service was below our expectations. The operator whom I scheduled the service with gave me incorrect pricing for the stairway and when I brought it up to the technician, he didn't do anything about it. He just said "she didn't tell me the right price" and proceeded.

We had requested the tile to be cleaned, but the technician up-sold us to buy the seal for the tile. We thought the dark spots were because it was still wet, but three days later, the dark spots are still there. We are not satisfied with the tile service. We have cleaned the tile ourselves before and it came out a lot better.

We are simply not satisfied with this service.

Report a concern   May 7, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

The carpet cleaning lived up to its claim-the carpeting looks brand new again!!

Report a concern   May 7, 2018 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

You get my carpet clean! It dries fairly fast. The technician was great. He knew what he was doing and knew how to get my carpet clean.

Report a concern   May 7, 2018 — Rated 10 out of 10 by E.N.J. Zerorez Phoenix
What do you like about our products and services?

I would have been more happy if the Tech. had used something to clean the edges against baseboard.

Report a concern   May 7, 2018 — Rated 10 out of 10 by Misty Giles Zerorez Phoenix
What do you like about our products and services?

I felt like he really cared about doing a good job and getting my carpets the cleanest they could be. He was very friendly and helpful.

Report a concern   May 6, 2018 — Rated 8 out of 10 by C.A. Zerorez Phoenix
What could we do to improve?

Price, it is incredibly expensive. While cleaning is necessary there are many other options. I choose zerorez initially for the lack of chemicals to find chemicals are used in the sealants anyway. Not sure it’s worth the extra money

Report a concern   May 6, 2018 — Rated 9 out of 10 by T.K. Zerorez Phoenix
What do you like about our products and services?

Clean carpets

Report a concern   May 6, 2018 — Rated 9 out of 10 by E.D. Zerorez Phoenix
What do you like about our products and services?

Short wait period and technicians are always on time or early.

Report a concern   May 6, 2018 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

The carpet looks cleaner right after cleaning and stay clean longer.

Report a concern   May 6, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Quick and professional

Report a concern   May 6, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Chris was great he is a hard worker.

Report a concern   May 6, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

First the technician was AMAZING! We also enjoy the way that the carpet looks, feels and smells after your service! Truest an amazing experience, especially because of the technician. He was a perfectionist and that means a lot for us.

Report a concern   May 6, 2018 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Great results and easy to work with!

Report a concern   May 6, 2018 — Rated 10 out of 10 by S.B.S. Zerorez Phoenix
What do you like about our products and services?

This was my first experience using your company's product. I chose it as recommended by a friend since I prefer to avoid harsher products and fragrances.

Report a concern   May 6, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

Carpet looked great and the young man doing it was very pleasant and kind.

Report a concern   May 6, 2018 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

From setting my appointment to the follow up confirmation and the service of the technician, everything was smooth and easy.

Report a concern   May 6, 2018 — Rated 10 out of 10 by T.B. Zerorez Phoenix
What do you like about our products and services?

I like how nice the fabric on the chairs feel after cleaning.

Report a concern   May 6, 2018 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Technion Joel did a fabulous job. He was professional and curteous.

Report a concern   May 6, 2018 — Rated 10 out of 10 by Robert Winsor Zerorez Phoenix
What do you like about our products and services?

Just excellent

Report a concern   May 6, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

The carpets always come so clean and they are quick, courteous and professional.

Report a concern   May 6, 2018 — Rated 10 out of 10 by Jim Froehlich Zerorez Phoenix
What do you like about our products and services?

Karl serviced our systems today. Extremely knowledgeable about his job and a fine young man. Please send him back every time !!

Report a concern   May 6, 2018 — Rated 10 out of 10 by Robin Boshaw Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   May 6, 2018 — Rated 10 out of 10 by Cindy Hotchkiss Zerorez Phoenix
What do you like about our products and services?

MY carpet is amazing after you cleaned it. Im not sure why anyone would use any other company. It was such a thorough job. The technician was polite and did an excelent job!

Report a concern   May 6, 2018 — Rated 10 out of 10 by B.K. Zerorez Phoenix
What do you like about our products and services?

It works! It is what you said it is!

Report a concern   May 5, 2018 — Rated 5 out of 10 by C.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My house still smells like dog urine. Products are usually great but his was not a good expirence.

Report a concern   May 5, 2018 — Rated 0 out of 10 by S.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My carpets are not clean. They were pretty bad to begin with. They need something more than what you can provide. Your service technician should keep personal opinions to himself. Things like..."I hope you're my last call. I'm tired and hungry." Because, now I am not sure if my carpets are dirty still because of the technicians incompetence or because zero rez doesn't work. The tech also mentioned how I might get out grease stains in my carpet tracked in from someone's shoes, but could not get them out while he was here. Said my carpet fibers are worn. No. They're dirty! That's the reason I called in the first place! I went through a lot of work to be ready for this, all for nothing! I won't be calling your company again. I do not wish to be contacted further.

Report a concern   May 5, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

We had a wonderful experience from time of scheduling appt. to a hard working very respectful service man that represented your company well.


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