Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84640 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 1, 2018 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

I like not having soap being used that does remain in carpet. I have been very happy with Joel and his work ethic.

Report a concern   February 1, 2018 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Joel was knowledgeable and polite. He worked fast and the house was left in a good state.

Report a concern   February 1, 2018 — Rated 10 out of 10 by L.V. Zerorez Phoenix
What do you like about our products and services?

My service man was the best! Professional, pleasant and explained the process. Awesome job! Thank you!

Report a concern   February 1, 2018 — Rated 10 out of 10 by S.Z. Zerorez Phoenix
What do you like about our products and services?

Outstanding job
Everything was perfect

Report a concern   February 1, 2018 — Rated 9 out of 10 by V.R. Zerorez Phoenix
What do you like about our products and services?

The service was speedy and my carpet looks great. The tech was informative when it came to products to use myself, which I also appreciated and the office staff was more than amazing.

Report a concern   January 31, 2018 — Rated 10 out of 10 by R.D. Zerorez Phoenix
What do you like about our products and services?

Your employee.

Report a concern   January 31, 2018 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

The cleaning is excellent and the technician is professional .

Report a concern   January 31, 2018 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

The products used for cleaning, timeliness of service and the personnel.

Report a concern   January 31, 2018 — Rated 10 out of 10 by R.Z. Zerorez Phoenix
What do you like about our products and services?

The cleaning method was exactly what I wanted.

Report a concern   January 31, 2018 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

I'm a repeat customer because of the attention to detail and importance your company puts on customer satisfaction. Although this last scheduled appointment started off a little bumpy. There was some mix up with the address and what technician was scheduled for the appointment. The person at the office appeared to go above and beyond to still get a crew to my home within the scheduled window. The team that did the work were fantastic. They were professional, friendly and wanted to make sure I was happy with the work they did.

Report a concern   January 31, 2018 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

Always a great job with efficient and courteous technicians.

Report a concern   January 31, 2018 — Rated 10 out of 10 by K.V. Zerorez Phoenix
What do you like about our products and services?

The service was excellent. Jeff, the technician was great. Got out spots I pointed out and was very thorough. The final product was excellent. Thank you!

Report a concern   January 31, 2018 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

Abel was amazing. He was very informative. He explained everything. His customer service skills were fantastic. My carpets looked great.

Report a concern   January 31, 2018 — Rated 8 out of 10 by D.B. Zerorez Phoenix
What could we do to improve?

Professional service and quality work. Quite more expensive than I thought it would be!

Report a concern   January 31, 2018 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Service is excellent and on time when promised. The products used are the best...thank you!

Report a concern   January 31, 2018 — Rated 10 out of 10 by B.J. Zerorez Phoenix
What do you like about our products and services?

Colt did a very professional job cleaning our carpet.

Report a concern   January 31, 2018 — Rated 9 out of 10 by E.R. Zerorez Phoenix
What do you like about our products and services?

Easy to schedule, no soaps to create residue

Report a concern   January 31, 2018 — Rated 9 out of 10 by C.T. Zerorez Phoenix
What do you like about our products and services?

On time, efficient, polite and did excellent work!

Report a concern   January 31, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

the job is done fast and I don't have a smelly carpet afterwards.

Report a concern   January 31, 2018 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

They were very professional and got all the stains out of my carpets. I have done daycare in my home for 28 years and have 4 dogs so I'm more than pleased that my carpets look amazing. I will now be a customer for life.

Name removed

Report a concern   January 31, 2018 — Rated 10 out of 10 by S.J. Zerorez Phoenix
What do you like about our products and services?

I was very pleased with the work that Aaron did. My sofa was clean and smells fresh. The rug he sprayed with an odor reducer was not as fresh smelling. It's better but does still have an odor.

Report a concern   January 31, 2018 — Rated 10 out of 10 by V.R. Zerorez Phoenix
What do you like about our products and services?

Cleaned up spots easily and dried in 24 hours. Nice Technician.

Report a concern   January 31, 2018 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Great service!

Report a concern   January 30, 2018 — Rated 10 out of 10 by B.R. Zerorez Phoenix
What do you like about our products and services?

Prompt and courteous service

Report a concern   January 30, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Did a great job on the carpets. Didn't try to up-sale me on any services. Great price!

Report a concern   January 30, 2018 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

Effective, on time, polite, friendly.

Report a concern   January 30, 2018 — Rated 9 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Kyle knew what he was to do and did it in a very professional time and manner.

Report a concern   January 30, 2018 — Rated 5 out of 10 by V.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet still smells horrible

Report a concern   January 30, 2018 — Rated 8 out of 10 by G.B. Zerorez Phoenix
What could we do to improve?

I think the young man did the best he could. We feel that the outcome was more so because we have a cheap carpet. It (the carpet) may be less than five years old but it shows a lot of wear and tear from where the carpet transitions to other flooring. He was on time, I was called before he came, and he was very professional. I especially appreciated the fact that he didn't try to "upgrade the sale" by trying to sell me additional services. Though your quote was higher then most of your competitors, I do believe that you get what you pay for and I would refer your services to my friends if they ask.

Report a concern   January 30, 2018 — Rated 10 out of 10 by E.G. Zerorez Phoenix
What do you like about our products and services?

Technician arrived on time, worked VERY hard and did a FANTASTIC job! My 4 rugs and furniture look great. Best of all, nothing smells like chemicals.


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