Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84640 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 6, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

The technician was very pleasant and did a good job. He did not mop up the tile that was up against the carpet which left water spots in the tile. This has been done in the past. We like your service and you have been the only ones to clean our carpets. We had our tile cleaned by you once and was not a good experience.

Report a concern   February 6, 2018 — Rated 10 out of 10 by A.K. Zerorez Phoenix
What do you like about our products and services?

Great customer service and told me about the new product that you guys offer

Report a concern   February 5, 2018 — Rated 10 out of 10 by G.L. Zerorez Phoenix
What do you like about our products and services?

Aaron was very professional and friendly. He was through and and quick.

Report a concern   February 5, 2018 — Rated 10 out of 10 by A.R. Zerorez Phoenix
What do you like about our products and services?

We had our carpet and tile cleaned and are very impressed! The grout was especially dirty and we didn't think it was going to make that much of a difference BUT the tile looks brand new! It seriously looks like we re-tiled. The technician was very friendly and professional. We will definitely use you again!

Report a concern   February 5, 2018 — Rated 10 out of 10 by R.Z. Zerorez Phoenix
What do you like about our products and services?

The man who came out was very informative and did a great job.

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.E. Zerorez Phoenix
What do you like about our products and services?

Really GREAT!!

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Arrived promptly and did a good cleaning job.

Report a concern   February 5, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Thank you for your professionalism, for the follow-up both before and after the carpet cleaning, and for your promptness the day of my appointment. My carpet looks and smells fresh, and is as soft to the touch as it was the day it was installed.

Report a concern   February 5, 2018 — Rated 10 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

excellent job, no soap, quick dry time

Report a concern   February 5, 2018 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

Great service, excellent technician. Very knowledgeable and polite

Report a concern   February 5, 2018 — Rated 8 out of 10 by R.P. Zerorez Phoenix
What could we do to improve?

For 1.5 hours the tech did an amazing job and I give him at least a 10. For the last 30 min, I rate it as a 3 as in my opinion he was rushing to get out and the job results were not comparable to the first 1.5 hours.
The last 2 bedrooms were rushed. When vacuuming, these 2 rooms were not a clean and as easy to vacuum as the rest of the rooms. The application of the treatment was rushed as well. From observation, I am not sure if the complete rug surface got the protection as the speed and consistency of the application was so irregular.
Had the last half hour been the same as the first 1.5 I would have given an 11 rating.
Not sure why the disappointing change in service.

Report a concern   February 5, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Fast, friendly, reasonably priced.

Report a concern   February 5, 2018 — Rated 10 out of 10 by A.C. Zerorez Phoenix
What do you like about our products and services?

Our serviceman was very professional! My carpets look great!

Report a concern   February 5, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Professionalism and work quality

Report a concern   February 5, 2018 — Rated 10 out of 10 by T.C. Zerorez Phoenix
What do you like about our products and services?

Great job, we are always happy with the results. Thank you

Report a concern   February 5, 2018 — Rated 0 out of 10 by M.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I know that I didn’t but any extra stain removal services but going over the carpet one time with the wand where you can see it’s heavily soiled is not going to get out much. I could’ve paid less somewhere else and received the same service. You came highly recommended and I was disappointed

Report a concern   February 5, 2018 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

Informative tech, no chemicals, safe for babies

Report a concern   February 4, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

Great job!!! Every room was clean and perfect and Haden was very nice
Thanks

Report a concern   February 4, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Conscientious, thorough and respectful.
Great customer service all around.
Awesome results!

Report a concern   February 4, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Tech was awesome! Smells so fresh!

Report a concern   February 4, 2018 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The technician did an excellent job. Much appreciated m!

Report a concern   February 4, 2018 — Rated 10 out of 10 by J.A.H. Zerorez Phoenix
What do you like about our products and services?

The technician is on time and quick. The carpets look like new and stay that way for a long time.

Report a concern   February 4, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

everything!!!

Report a concern   February 4, 2018 — Rated 8 out of 10 by D.Q. Zerorez Phoenix
What could we do to improve?

There was a bit of residue left from the cleaning materials used to clean the grout in the bathroom up close to the toilet

Report a concern   February 4, 2018 — Rated 10 out of 10 by N.T. Zerorez Phoenix
What do you like about our products and services?

The technician did an awesome job and was very professional.

Report a concern   February 4, 2018 — Rated 10 out of 10 by A.W. Zerorez Phoenix
What do you like about our products and services?

Quick, friendly, effective service.

Report a concern   February 4, 2018 — Rated 8 out of 10 by J.F. Zerorez Phoenix
What could we do to improve?

Was expecting a more even cleaning of our Berber. I’ll took more than 24 hours to dry and had some streaking. Still, a good job overall and the Tech Dillion was great. So, I’ll try ZeroRez again and will recommend with slight reservation.

Report a concern   February 4, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Amazing, honest service. Carpet looked cleaner than it did with any other company, and was softer. There was no pitch to sell extra services if they weren't needed. The gentleman cleaned thw carpet first to see if stains would come out he seemed positive they would, unlike other companys who try and sell extra stain removers before they even try to clean carpet.

Report a concern   February 4, 2018 — Rated 10 out of 10 by T.N. Zerorez Phoenix
What do you like about our products and services?

I have 20 year old carpet and don't have high expectations, but we are now on Day 4 from cleaning and it still looks good, Some of the spots that come back quickly haven't returned yet. I'm happy.

Report a concern   February 3, 2018 — Rated 10 out of 10 by A.M. Zerorez Phoenix
What do you like about our products and services?

Tile looks great


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