Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84643 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 8, 2018 — Rated 10 out of 10 by T.F. Zerorez Phoenix
What do you like about our products and services?

No harmful chemicals or residue left behind.

Report a concern   February 8, 2018 — Rated 3 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I feel like we were up sold too much. We had two rooms and a hallway cleaned and we paid over $500. That's way too much and the carpet did not come as clean as it should have. We can still see spots and traffic areas. There was a funny smell after but that's probably due to the non use of perfumes etc.

Report a concern   February 8, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Very professional. Great customer service. No odor. Dries quickly

Report a concern   February 8, 2018 — Rated 1 out of 10 by L.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very pushy trying to sell up on carpet cleaning

Report a concern   February 8, 2018 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Great customer service

Report a concern   February 8, 2018 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Always great service and the lack of chemicals in the water.

Report a concern   February 8, 2018 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Great service! You were able to schedule us quickly, arrived promptly and cleaned the carpets well.

Report a concern   February 8, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

That they have no chemicals nor chemical odors.

The man that did the cleaning was kind and considerate.

Report a concern   February 8, 2018 — Rated 9 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Does not leave carpets feeling stiff and stains do not return once dry.

Report a concern   February 8, 2018 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

the carpet smells fresh and it isn't stiff

Report a concern   February 8, 2018 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

Very pleased with the outcome of the cleaning. Technician was very professional, and did an outstanding job. What I'm VERY DISAPPOINTED in is the estimating service. I spoke with two representatives, was clear in what I wanted to be cleaned. When the technician arrived to give me firm quote. . . come to find out , they initially only quoted 2 area rugs, quote was for synthetic material. . my rugs are wool. That doubled the cost of cleaning . I was never asked about what material my rugs were. Then we came to the chairs, once again. . . the estimate was for much different chairs than I have. I only opted to have two chairs cleaned in lieu of 4 due to the additional cost. I was specific in my description of chairs, so I was very disappointed when once again the firm quote was more than the estimate. I believe this is bate and switch. Extremely disappointed in this process. I would recommend your company to others because the rugs and chairs look good. . but will tell them about the process that I term as bate and switch.

Report a concern   February 8, 2018 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

I like how you notified me of the appointment and then showed up when you were supposed to. Also I am very happy with the job you did thank you

Report a concern   February 8, 2018 — Rated 7 out of 10 by M.T. Zerorez Phoenix
What could we do to improve?

HAVE BETTER CUSTOMER CONTACT IF YOUR REP IS GOING TO BE LATE. hE DID A GREAT JOB WHEN HE FINALLY ARRIVED.

Report a concern   February 8, 2018 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

Quick and timely service that left carpets noticeably cleaner!

Report a concern   February 8, 2018 — Rated 0 out of 10 by I.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet was way over saturated and then when it was extracted you only went over it once!
The young man here to do the job was very uninterested in job. And about the as the supervisor.
1 hour and 20 minutes in and out! I felt I was way over charged!

Report a concern   February 8, 2018 — Rated 8 out of 10 by D.B. Zerorez Phoenix
What could we do to improve?

Focus on preexisting stains. If it doesn't come out initially, go over it one more time. We did this per my request, and it was successfully removed

Report a concern   February 8, 2018 — Rated 10 out of 10 by R.L. Zerorez Phoenix
What do you like about our products and services?

MY CARPETS LOOK CLEAN AND STAY CLEAN!!!

Report a concern   February 8, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Consistency. Employees seem a cut above

Report a concern   February 8, 2018 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Professional, efficient and got some of my toughest stains out. My carpets looked new.

Report a concern   February 8, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Great job

Report a concern   February 8, 2018 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

The tech was friendly and actually got here ahead of schedule. He answered all of our questions. Seemed very knowledgeable. I don't recall his name at this moment but he is to be commended for the work he did. Did a great job. I selected Zerorez due to the fact it doesn't leave any cleaner residue as we have pets. Will use you again and recommend you to everyone who asks.

Report a concern   February 7, 2018 — Rated 10 out of 10 by M.N. Zerorez Phoenix
What do you like about our products and services?

The service rep that came out did a very good job and was very helpful and polite

Report a concern   February 7, 2018 — Rated 10 out of 10 by S.D. Zerorez Phoenix
What do you like about our products and services?

The technician "Kevin" that came to our house was professional and curtious......he was an excellent representative for your company. Everything turned out great.

Report a concern   February 7, 2018 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Wally is just the GREATEST!! Gave me good advice about how to care for my hardwood floors and did a really nice job of cleaning our carpets!!

Report a concern   February 7, 2018 — Rated 10 out of 10 by S.A. Zerorez Phoenix
What do you like about our products and services?

Kyle and Joey were awesome! They did a great job on my carpets and were the best representatives for you company.
Thank you,
Name removed

Report a concern   February 7, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

easy to schedule an appt, fast service, efficient. But I would like a receipt of my payment, never came by email. could you send one please? Thanks!

Report a concern   February 7, 2018 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

Excellent employee, good results at a fair price.

Report a concern   February 7, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Jason did a very good job!!!

Report a concern   February 7, 2018 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Product and process

Report a concern   February 7, 2018 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Friendly, timely and cleaned the really dirty. Carpet


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