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based on 86539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every darkened area, every edge of carpet and one area that was pointed out to the service man and he did extra cleaning there, still has signs of a spot.
Not satisfied in the least.
My carpet have never looked so clean! I appreciate how thorough the technician was in explaining the process and keeping me informed throughout the cleaning appointment. He also noticed I was cleaning other areas of the house and recommend the cleaning water which amazed me at how well it worked on my windows and countertop. I’m a fan for life!
No residue left on the rugs to catch the new dirt.
Very helpful, frienly service people. Chris was great
Drive price down to more reasonable/affordable level.
Better seam from non-cleaned to cleaned areas. There was a visible line and debris at the border of cleaned area.
It works great carpet is clean
Fantastic job and Jeff was professional. He got my carpets back to looking new! Thanks ZeroRez!!!
So Far, the job appears very good
Very friendly technician and very professional! He did an awesome job! My carpets look amazing!!!! I am so impressed!
It cleans, it's soft after it dries not crunchy!
Great service, great product and always on time.
Well our carpet is very stuff, dont know what he cleanded with its very hard, also he used the spray on my cloth sofa to show me how it would work and now its spotted from what ever he sprayed the area, not happy also the grass was burnt from the hot water hose he ran across our our green grass!, I always heard zerorez was very good from tv ad!! Very disappointed, pls make it right!!
It was quick and the cleaning was thorough. I like that there are no chemicals. Jennifer was so friendly and did her job well.
The carpet doesn’t look much different. Disappointed the traffic areas look the same. If after I give another carpet cleaning company a try at it, and they can’t make it look better, then you’re forgiven.
The technician did a great job cleaning our carpets. He was extremely polite and professional. We would definitely use Zerorez again.
Zerorez always does an excellent job. I won’t use anyone else!
Easy, fast & on time service with curtiious careful & professional cleaners & carpets are residue free & clean.
Offer a scope of work discount when someone spends over $500 to have two rooms cleaned.
No chemicals.
Jennifer, the technician that came out was absolutely professional and extremely friendly. She made us feel comfortable having her in our home. We would absolutely recommend Zerorez to our friends and family, they were absolutely 100% friendly and professional from beginning to end, and we love the results. Our carpet has never looked so new and felt so clean.
Answer the phone with a real person.
When the real person answers, she is like a machine.
I know you won't help me move the furniture!
You should vacuum the carpet before you clean it.
Our carpets were atrocious, then you guys came through and now they actually look decent.
It was cleaned well and the guy was very professional and talkative.
Just one problem, which was NOT the fault of the service person, he did a great job! The problem was, the invoice was incorrect. I was overcharged. The invoice included areas of the house that were NOT done (an office, and the hallway leading into the office). While I did have those areas cleaned about 6 months ago, I did not have those areas done this time. Looks like when the invoice was created, it was based on the work done previously and not the work done Friday, 5/11/18. My 92-year-old mother would never have questioned the bill and would have assumed it was correct and paid it. To avoid billing errors in the future, and to protect older folks from potential overpayments, it would be wise to have the service compare what appears on the invoice to the work actually done. I realize this was just an honest mistake and will continue to hire Zerorez as well as recommend the company to others.
Friendly, efficient service. Carpets look great and dry quickly.
carpets are soft when finished
Efficient and friendly staff
Technicians seem very capable and do a great job. The problem we had the last time was a scheduling problem. I was told when we scheduled, the apartment was from 8 to 11 am. I waited until 11 and called to see where the tech was. I was told that I our appointment was moved to 3 to 5. The person I talked to said we had been contacted as to the reschedule issue. We were not. The only contact from your company was 2 emails saying you would be here on the 11th. My wife is unable to do things for herself and means I have to get her up and ready for things. This was very inconvenient. You need better communication or we will discontinue your service.
I like cleaning with the empowered water because it is safe and it cleans and cuts through grime and grease effectively. I have been using Zerorez since 2009 and I tell all of my friends about it and they have been using Zerorez.
Best cleaning I have ever had. Your truck knew what he was doing. I will have you back again.
Easy to schedule, office personnel called back when they had an earlier day and time. Trex was amazing, professional and did a great job. Will certainly use them again and recommend to my friends.