Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84640 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 21, 2018 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Great service and clean carpets

Report a concern   January 21, 2018 — Rated 10 out of 10 by M.E. Zerorez Phoenix
What do you like about our products and services?

Very clean carpet. Looks like brand new but it's 7 years old.

Report a concern   January 21, 2018 — Rated 10 out of 10 by D.Y. Zerorez Phoenix
What do you like about our products and services?

What you advertise is completely true. I love my carpet and the fact no chemicals, soap, etc. It is soft when you walk on it. Very professional service. Will be doing it again next year.

Report a concern   January 20, 2018 — Rated 10 out of 10 by S.L. Zerorez Phoenix
What do you like about our products and services?

This was my first experience using Zerorez. I was pleasantly surprised; my carpet was clean beyond my expectations. I would not hesitate to call them again. My Zerorez technician Todd, was knowledgeable, courteous and right on time. The company credibility is rated a 10 in my book.
First name removed L. in Phoenix.

Report a concern   January 20, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Good cleaning products, punctuality on behalf of rep, courteous rep. Great follow-up on appointment date/time. Have already referred you to a friend.

Report a concern   January 20, 2018 — Rated 10 out of 10 by N.C. Zerorez Phoenix
What do you like about our products and services?

My light beige carpet was really dirty with brown stains where we tromp in from the garage and head down the hall. I also had misused the Bissell Carpet Cleaner I have used for years, so there was residue from the cleaning I had tried to do. Tanner came from ZeroRez - called to ask if he could come early - amazing! He did a great job and the price was lower than many of the other name-brand carpet cleaners I have had in the past! Will definitely call this company again!

Report a concern   January 20, 2018 — Rated 8 out of 10 by D.L. Zerorez Phoenix
What could we do to improve?

We had to have her carpets cleaned 2 times. The first time the guy who came out did a terrible job. Because I did a survey I got a phone call from Patty and she discovered how upset I was about it, and sent Trey out to clean again the following day. He did a really good job and I'm very happy with the outcome. But the fact that they had to come out twice to get the job done was a little upsetting.

Report a concern   January 20, 2018 — Rated 10 out of 10 by U.S. Zerorez Phoenix
What do you like about our products and services?

Very satisfied, great job. Will call for additional services.

Report a concern   January 20, 2018 — Rated 10 out of 10 by L.A. Zerorez Phoenix
What do you like about our products and services?

Carpet cleaning process does not use harsh chemicals and the carpets hold up well between cleanings and track less dirt.

Report a concern   January 20, 2018 — Rated 8 out of 10 by R.V. Zerorez Phoenix
What could we do to improve?

Scheduling was easy (web), phone follow-up friendly & efficient. The service tech (Matt) was prompt, professional, friendly & neat. There were two things that kept my rating this higher:
1). Cost. It’s expensive. A $119 3-room special turned into nearly $300, with a small house. I’d suggest offering a better special when things are slow.
2) topical treatment was offered, for even more money. Applying it appears would have voided the Shaw 10 year warranty.
Thank-you,
R

Report a concern   January 20, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

Our carpets and travertine look AMAZING. Our tech Matt Miller was great. Friendly, professional, knowledgeable. We will definitely use Zerorez again.

Report a concern   January 20, 2018 — Rated 10 out of 10 by L.J. Zerorez Phoenix
What do you like about our products and services?

How you can make the floors look practically brand new

Report a concern   January 20, 2018 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Neat clean

Report a concern   January 20, 2018 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

I always feel like our carpet is on it’s last legs and you guys always manage to bring it back to life and make it look amazing

Report a concern   January 20, 2018 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

Wonderful service!

Carpets were very clean and dry in 3 hours.

I would defiantly recommend!

Report a concern   January 20, 2018 — Rated 9 out of 10 by K.K. Zerorez Phoenix
What do you like about our products and services?

Two hour service window.

Report a concern   January 20, 2018 — Rated 10 out of 10 by J.O. Zerorez Phoenix
What do you like about our products and services?

The technician was on time and courteous

Report a concern   January 20, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Excellent job, great price, professional worker!

Report a concern   January 20, 2018 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Fantastic . Eric was so courteous and professional I definitely will use you folks again and request him :))). Love the work and knowing it is no chemicals!

Report a concern   January 20, 2018 — Rated 10 out of 10 by L.F. Zerorez Phoenix
What do you like about our products and services?

Trey Rogers was a very nice young man. He did an excellent job cleaning the sofa and the carpet. When I need my carpet cleaned again I will request for Trey Rogers.

Report a concern   January 20, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

I love zerorez! From the service to the technician that comes out everything was spectacular! I would recommend zerorez to anyone!

Report a concern   January 20, 2018 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Excellent service, prompt and professional, very pleased with the job.

Report a concern   January 20, 2018 — Rated 10 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

The carpet technician was extremely knowledgeable and friendly. I had requested a 10 am appointment since my mother is 84 years old and they accommodated my request the 1st time.

Report a concern   January 20, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

Very clean carpets and professional friendly service!

Report a concern   January 20, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

My carpet looks amazing! Thank you

Report a concern   January 20, 2018 — Rated 10 out of 10 by M.M.C. Zerorez Phoenix
What do you like about our products and services?

Clean well, dry faster, cleaner process!

Report a concern   January 20, 2018 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

The young man was very kind and courteous very helpful in his knowledge showed up early called us of course before hand

Report a concern   January 20, 2018 — Rated 10 out of 10 by D.E. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning and the Walley had great customer service!

Report a concern   January 20, 2018 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Took care of pet stains. Carpet looks great!!

Report a concern   January 20, 2018 — Rated 10 out of 10 by R.T. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional, efficient and quality


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