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based on 86539 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The product is amazing but so was the technician. He did such a great job I asked him if he owned his own franchise.
The service was great fast and efficient
I was very disappointed in the results. I have pet stains remaining. I have used your company
in the past with better results.
The technician was extremely kind and respectful, and he did an awesome job! Since I have a little one, I also love that no harsh chemicals were used. We will always use Zerorez.
Very professional, showed up on time. Carpets look great.
I give Zerorez a 10 plus. I greeted the servicemen who were very professional and had to rush out the house to get to work.
When I got back home 4 hours later after having my carpet and tile cleaned, I was shock. It looked like I walked into a brand new home!
The next day, my sister came by and was like "wow, who did your carpet and tile." So as you already know, I referred her to Zerorez.
Good work. Fair prices. Dirty areas (traffic area) could be cleaner---but we're satisfied.
Very professional courteous employees!
Very good experience. Tech was polite and friendly. Explained the cleaning process and tips to help maintain the carpet. Will use them again.
Clean carpets!
My carpet is not crunchy & is amazingly clean. The technicians were professional, friendly, thorough, and knowledgeable.
Your employees
Prompt service, clean carpets which left no out gassing for me or my pets!
The man who did work
Forgot his name - I am 70+ Joseph?
Was GREAT
Thanks so much
Britt
Great price & timely work
Prompt and friendly service
Fine so far
The tech was very informative and helpful. He understood that problems and concerns that I had with the previous tech. He took has time and addressed the issues the previous tech did not. Thank you for having a caring staff and one that wants to make thing right.
I paid quite a bit of extra money to have some pet stains removed and they are still there. In fact, the smell, which was gone for the first 24-36 hours is even back.
I paid almost, an extra, 100.00 to get that removed and it is still there. The gray look to some areas also came back.
Everything looked great when the technician left, it wasn't until it had been dry for a day or 2 that the stains came back (A LOT) and then the smell came back. We had the carpets cleaned because we were having a graduation party . . . needless to say, it wasn't the outcome we had hoped for in a carpet cleaner. We'd LOVE if you could come back out one more time to correct a few areas, but we are not willing to pay any more money, as we already overpaid for the service we received.
With all of the radio ads, especially about pet stains, we expected more. We would have chosen a local carpet cleaner and kept the money in our community.
This is NOT a reflection of your technician. He was wonderful and made sure we were satisfied before he left. Everything looked fine while it was still wet, so there was nothing more he could have done at the time to correct the issue.
Awesome,Carpets look brand new
I was very pleased with the services I received from Zerorez. The carpets turned out beautiful and the technician assigned to my home was polite, well groomed and delight to have in my home. He worked hard at getting the stains out of our carpet and I would definitely use your services again.
I was shocked how fast my carpet dried out. The stains are gone and haven’t come back.
Excellent cleaning and no chemicals. Would never do any other type of carpet cleaning.
Timely,super professional and very personable service rep who did a great job cleaning out carpets!
My floors, chairs and lazy boy chairs look like new.
The workers explained what and how they would clean chairs and floors.
Less dry time cleans good
The great explaining given before starting their jod and honest option.
Your carpet and rug cleanings are great
no residue, thorough cleaning, courteous, professional technician
The technician was on time and friendly, and the carpets look great. There were no hidden costs or fees, and I would use this company again.