Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84646 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 10, 2018 — Rated 10 out of 10 by A.T. Zerorez Phoenix
What do you like about our products and services?

Dry’s quick. Great customer service. Smells very fresh and clean

Report a concern   March 10, 2018 — Rated 0 out of 10 by N.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Smells much worse

Report a concern   March 10, 2018 — Rated 2 out of 10 by C.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Our carpets are still wet!! And it cost sooooo much more than expected. The biological treatment is ridiculously expensive.
I don't know that there's anything you can do to make it right.
Also the ways it's advertised, one would think there wouldn't be a crunchy feeling when walking on them. That's not the case. They feel as if there's chemicals in the fibers of the carpet.

Report a concern   March 10, 2018 — Rated 9 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Efficiency of service

Report a concern   March 10, 2018 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

Great fast and professional service!

Report a concern   March 10, 2018 — Rated 10 out of 10 by V.S. Zerorez Phoenix
What do you like about our products and services?

Excellent results and technicians are knowledgeable and professional.

Report a concern   March 10, 2018 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

The great job in cleaning carpets and furniture without having crunchy soapy residue.

Great treatment by employees.

Report a concern   March 10, 2018 — Rated 0 out of 10 by D.R. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The cleaning was nonexistent! The same dirty paths were visible even after it was "cleaned". This happened the last time I used Zerorez and they had to come back to resolve the issue. I can't believe this has happened again! I will be disputing this payment on my charge card. And I will never use Zerorez again.

Report a concern   March 10, 2018 — Rated 6 out of 10 by C.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I felt like we were overcharged for the quality of work performed. My husband a reaction when he came home that evening was, "the carpets look the same." We just feel that our carpets don't look like $340 cleaned carpets.

Report a concern   March 10, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Carpets clean, Service is great

Report a concern   March 10, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

You're the best

Report a concern   March 10, 2018 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Friendly hardworking employees that make your things look great. I also like that your product doesn’t hurt the environment

Report a concern   March 10, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Professional and thorough each time we have used you. Thanks again!

Report a concern   March 10, 2018 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

Tech very knowledgeable, very businesslike and carpets look great.

Report a concern   March 10, 2018 — Rated 10 out of 10 by R.R. Zerorez Phoenix
What do you like about our products and services?

Timely, personable and fast. I would use this company again.

Report a concern   March 10, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Great very satisfied Yech was great

Report a concern   March 10, 2018 — Rated 9 out of 10 by S.T. Zerorez Phoenix
What do you like about our products and services?

Friendly staff. Quick service and affordable.

Report a concern   March 10, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

The Technician did a great job cleaning our carpets and travetine floors. He sold us your Zerorez water. It works wonders for cleaning.

Report a concern   March 9, 2018 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

Loved the tech and he got our carpet super clean this time

Report a concern   March 9, 2018 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

We were pleased with your services. Peter cleaned the soiled chair in the living room to look exceptionally good. Another cleaning co. a few years ago said it couldn't be cleaned--so, thank you, Peter. I would use Zerorez again and recommend it to others.

Thank you!

Name removed
Chuck Borchert
17633 N. Raindance Rd.
Surprise, AZ

Report a concern   March 9, 2018 — Rated 6 out of 10 by C.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

More expensive than an independent carpet cleaner I have used in the past with the same result. Technician was very friendly, but in and out in 40 minutes doing 3 rooms, an area rug and upholstery cushion. I was told over the phone that my area rug would be moved to tile or outside to clean as to not ruin wood flooring. The technician said it wouldn’t be a problem and cleaned it directly on the wood floor. Took his word for it, but i hope we don’t see any issues down the road with warping. The independent consultant I used before took time in each room, vacuumed before, and moved a bunch of furniture. Heard great things about zerorez so I gave it a try, but I will stick with previous carpet cleaner next time.

Report a concern   March 9, 2018 — Rated 10 out of 10 by G.H. Zerorez Phoenix
What do you like about our products and services?

Service was real good right on time and product is great. You could really tell the difference as he was cleaning the carpet. I like the concept of not using soaps and additives to carpet cleaning.

Report a concern   March 9, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Professional very courteous and quickly efficient

Report a concern   March 9, 2018 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

Courteous employee
Addressed dirt areas

Report a concern   March 9, 2018 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Clear, up front explanations

Report a concern   March 9, 2018 — Rated 10 out of 10 by T.L.A. Zerorez Phoenix
What do you like about our products and services?

Smells nice, dried pretty quickly, representative was nice.

Report a concern   March 9, 2018 — Rated 10 out of 10 by J.N. Zerorez Phoenix
What do you like about our products and services?

Polite, timely.

Report a concern   March 9, 2018 — Rated 5 out of 10 by D.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

YOU did not tell me the price in advance, I have a little house with small rooms and $140 is a lot of money to pay for 3 rooms

Good luck

Report a concern   March 9, 2018 — Rated 10 out of 10 by B.P. Zerorez Phoenix
What do you like about our products and services?

Great service and results. Our carpets look great. Your technician was very professional and friendly.

Report a concern   March 8, 2018 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Professional, Courteous, Green, Thorough, Economical! I recommend your services to everyone I can!


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