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based on 86532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Totally got rid of spots on carpet! Very happy with Zerorez! Rep was very nice, polite and answered all questions I had. Totally recommend Zerorez for any of your cleaning needs!
The tech that came and did my carpet was great left my carpet looking good you guys are the best!
Great product, and the representative that came to clean my carpets was awesome !
I like the way your tech. explained everything. as he worked . he also presntedhim self very well.
They did an amazing job cleaning our carpets and one rooms carpet was bad but they still worked with it and it came out great super glad we heard of zerorez and have the greatest deals...gonna do the rest of the house when we have the time!!
Charles was wonderful!! Very professional, did a great job!
Charge reasonable for extra charges
I always feel Zerorez works on my carpets better than all the others.
Your technicians have always been courteous, professional, and polite. They are very accommodating and leave my home in perfect condition.
The only complaint I have is that why was I being charged $45 a room when it says in your ad that it's $84 for 3 rooms and even if you charge me on the 4th room a full $45 is still would have come out to the price that I was charged for 192 I don't think that's right at all because my complaint is not with Chris who did the carpet and did a wonderful job and he was very polite and explained everything he was doing my complaint is with office you should always everybody should get the the best rate possible don't you think wouldn't you want your daughter to have that thank you for your attention in this matter
Technician lefts marks on our baseboards in several rooms from the metal cleaning wand. He was definitely in a hurry, the last technician that came out roughly a year ago was way more thorough and careful.
Not sure if your cleaning processes have changed but prior technician came out sprayed carpet, ran a machine over carpet to scrub and then used his wand to suction up dirt and water. This technician sprayed and then used the wand. Not sure why one would scrub the carpet and the next not.
Chris came out to clean two rooms of carpet for me. One room had heavy traffic areas, but was expensive newer carpet, so I was hoping it would clean up pretty well. The room with the older carpet and my area rug came out just fine. The newer carpet didn't turn out so great with just the Zerorez system, unfortunately. I had another company come out the next day to reclean that room for me and they were able to do a much better job getting the dirt our of the high traffic areas. I would say that Zerorez is ok for carpeting that isn't that dirty, but if you need really aggressive cleaning, you probably need some cleaning agents and more than just hot water. I was charged more than quoted over the phone for the area rug because Chris thought it was wool. I asked what the difference is in the procedure for cleaning a wool rug versus a synthetic rug and Chris replied the procedure was the same but that he had to charge more because the rug was wool. This doesn't make sense to me. I want to mention that Chris was very polite and professional.
On time, friendly cleaner, fair prices.
We have been using Zerorez for many years now and always have an exceptional cleaning result. Out carpets are 20 yrs old but look like new. In fact we just sold our home and the new buyers were impressed with the condition of the carpeting. Always prompt and courteous service.
I was very impressed with the time it took to clean my carpet. I was on a time crunch and though I never said anything, my carpet was done in a jiffy.
Zerorez has in almost 20 years, never disappointed me. I can count on my carpets to look their best whenever you leave my home. I've had numerous people ask me who I use because my carpets look so good all the time despite two children (grown now) and two dogs (now gone) over the years. I'll never use anyone else. I like how soaps and heavy chemicals are eliminated from the cleaning process. Keep up the fabulous work Zerorez!!
Appointment confirmation process.
Tech showed up on time.
Carpet cleaning results surpassed expectations.
Great customer service.
On time.
Would use again.
Chris gave us a call telling us when he would arrive and he did arrive at that time. He assessed our carpet and got to work. He was thorough and efficient, plus he is very professional and easy to work with. I highly recommend using them!
Our technician "Nathan" was very helpful and friendly. We had our whole home Zerores'd. There were several problem spots and he not only took the time to educate us on what spots were what but he also was very aware of the final cost and was advising us of the cost and everything. Even tho for us money was not a problem but he did let us know that it was very pricey to do pet stain extractions. We had one major Pet Stain which we had him extract and let me say "well worth the money spent" Carpets and Tile look and feel amazing.
I will be using Zerores for all my carpet cleaning needs.
If I had to give anyone any advice that has bad carpets is...Keep your expectations reasonable, This is system works but it does not perform miracles. You will notice a difference you will love the end results, but come back to reality and if your carpets are that bad maybe instead of cleaning them you should look into replacing them there is not much your technician can do if it is in the sub-flooring.
Fast and cleans perfectly .. employees are nice and friendly
Excellent customer service
On time, professional. Didn't try to upsell us. No residue and cleaned all the spots. Very pleasant experience.
Fast courteous and friendly service.
I love how courteous the service guy was he answered all my questions and explained everything. I especially love how clean and soft my carpets are! Next time I have to get my carpets cleaned, deffinelty going to zerorez!!
Customer service was awesome! Service was speedy and the difference in my carpet after just a standard cleaning was phenomenal!
Joseph was very polite and professional. The service was on time with great results.
The products are what they say they are.
Very Professional and thorough!