Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84652 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 20, 2018 — Rated 10 out of 10 by P.U. Zerorez Phoenix
What do you like about our products and services?

works well

Report a concern   March 20, 2018 — Rated 9 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Appointment easy to set. Frequent contact before appointment. Good results. Fair price.

Report a concern   March 20, 2018 — Rated 5 out of 10 by F.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Was not disappointed. Don't make recommendations beyond "Here's who I used".

Report a concern   March 20, 2018 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

Technician did a great job. Very knowledgeable and explained everything he was doing and why

Report a concern   March 20, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Carpets were cleaned beautifully and the techs were awesome!!

Report a concern   March 19, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

It really cleaned up the pet stains on my living room carpets.

Report a concern   March 19, 2018 — Rated 10 out of 10 by E.L. Zerorez Phoenix
What do you like about our products and services?

Mike was perfect and answered all my questions with a smile. I was so impressed with the cleaning processed. The results are so wonderful and the carpet looks new. I would recommend your company to everyone I know.

Report a concern   March 19, 2018 — Rated 10 out of 10 by M.B. Zerorez Phoenix
What do you like about our products and services?

The tile floors looked very nice. Looked like new tile was put down. Thomas was very friendly and professional.

Report a concern   March 19, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Very professional, thorough and good pricing!

Report a concern   March 19, 2018 — Rated 10 out of 10 by R.O. Zerorez Phoenix
What do you like about our products and services?

1st time using your services was pleased with the job done and will most likely call again.

Report a concern   March 19, 2018 — Rated 5 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The first time I used you I was super excited and felt like it was a 100% experience this time I'm a little disappointed because my house smells like musty dirt.

Report a concern   March 19, 2018 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Wow, carpets are super clean and lint and pet hair free. Look and smell so clean. Thanks so much. Trey was wonderful too.

Report a concern   March 19, 2018 — Rated 10 out of 10 by D.C. Zerorez Phoenix
What do you like about our products and services?

Great job cleaning what I thought was a spent carpet!

David did a great job!!!!

Report a concern   March 19, 2018 — Rated 10 out of 10 by N.S.M.M.E. Zerorez Phoenix
What do you like about our products and services?

Technician was very professional and did a great job! Ive already referred you to a friend

Report a concern   March 19, 2018 — Rated 10 out of 10 by N.G. Zerorez Phoenix
What do you like about our products and services?

Your representative was very nice and did an excellent job. Ask me several times if I was satisfied with the results and did I see areas that I wanted more work done

Report a concern   March 19, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The service was great and Tom was so nice Felt very comfortable with both him and his work
Would definately recommend Zerorez to others

Report a concern   March 19, 2018 — Rated 9 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

Not at this time

Report a concern   March 19, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

I had great service. 3 large area rugs and a large sectional sofa that needed extra care due to some pet stains, etc. They came out looking great! Thanks for your help.

Report a concern   March 19, 2018 — Rated 0 out of 10 by J.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid $100.00 more than I was quoted on the phone

Report a concern   March 19, 2018 — Rated 3 out of 10 by R.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We specifically wanted our grout lines cleaned. Your tech used some "power water" and a special brush on a stick to show us a sample cleaning. It looked good.
However, when he brought the big scrubber machine in, it really cleaned the tile good but was very poor on the grout lines. We thought he would go over the grout lines with the brush but no.
He said it would look better after it dried completely. Saturday morning the grout lines were a hit and miss as far as being clean. We went to a industrial cleaning supply store and bought a similar brush like your tech had, made our own power water, vinegar and baking soda and re-scrubbed the grout lines our self. They are now clean. We should of done this to begin with and saved $150.00.

Report a concern   March 19, 2018 — Rated 10 out of 10 by S.G. Zerorez Phoenix
What do you like about our products and services?

Fast drying and no bad odor

Report a concern   March 19, 2018 — Rated 10 out of 10 by E.K. Zerorez Phoenix
What do you like about our products and services?

The cleaning was fast but thorough. The technician was nice and stayed on task.

Report a concern   March 19, 2018 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Professional service and excellent job well done! No chemicals (outstanding), quick dry, and carpet that looks and feels like new again. Thank you zero-rez. The only carpet Service I will use!!

Report a concern   March 19, 2018 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

Kyle was very thorough and professional. He did a great job on my carpets.

Report a concern   March 19, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Very professional. Excellent job cleaning carpets; will definitely use for tile and upholstery in future

Report a concern   March 19, 2018 — Rated 8 out of 10 by I.B. Zerorez Phoenix
What could we do to improve?

Not burn the grass in my front yard where the hose for your "empowered water" was laying...

Report a concern   March 18, 2018 — Rated 10 out of 10 by J.R. Zerorez Phoenix
What do you like about our products and services?

Well done, professional service, great work

Report a concern   March 18, 2018 — Rated 10 out of 10 by J.E. Zerorez Phoenix
What do you like about our products and services?

Always on time, polite, courteous, professional services at a very reasonable rate

Report a concern   March 18, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

A wonderful young man came out and told me what he was going to do, and why. Then he did it and my nearly 70 year old rug (never been cleaned before) sparkles now.
Thank you.

Report a concern   March 18, 2018 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

I am a repeat customer with Zerorez. My dog had an accident on my living room carpet and I wanted to get it cleaned as soon as possible. I couldn't get Zerorez the same day so I found someone else I had never used before. They did not get the spots completely out. I scheduled Zerorez for 3 days later. My carpet turned out great. There is a difference. Thank you Zerorez.


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