Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84653 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 25, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

Its environment friendly and the carpets get cleaned!

Report a concern   March 25, 2018 — Rated 10 out of 10 by Cy Mamola Zerorez Phoenix
What do you like about our products and services?

Kyle and Tanner were the best. They treated our residence, belongings and me with the utmost of care and respect!

The floors look tremendously beautiful!!!

Report a concern   March 25, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Steve did a great job on our carpets. We can always depend on him to do his very best
& the carpets look so good.

Report a concern   March 25, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Technician was friendly & gave me 10% discount for my military service! Great company Thx!

Report a concern   March 25, 2018 — Rated 10 out of 10 by Cheryl Aisporna Zerorez Phoenix
What do you like about our products and services?

They always do such a great job cleaning my carpets. The dirt doesn't come back immediately like other methods.

Report a concern   March 25, 2018 — Rated 10 out of 10 by K.H. Zerorez Phoenix
What do you like about our products and services?

The carpets are not crunchy and the service is great!

Report a concern   March 25, 2018 — Rated 7 out of 10 by D.F. Zerorez Phoenix
What could we do to improve?

Not really sure first time was great carpet was very clean and smelled great. Second time carpet still is dirty looking and not very fresh

Report a concern   March 25, 2018 — Rated 10 out of 10 by laurel rodricks Zerorez Phoenix
What do you like about our products and services?

The professional and friendly service tech, the cleaning process, no harsh chemicals and the results. Carpet and sofa that is soft and clean. We had scheduled to have our sofa cleaned, once Mike arrived we discussed our carpet and tiile, he explained the Zeroez process. We purchased a personal carpet steamer to clean our carpet, who knew that though we thought we were cleaning the carpet, we were not getting a deep clean. Our Carpet and tile hasn't looked this good in years.

Report a concern   March 25, 2018 — Rated 10 out of 10 by Robert Mancuso Zerorez Phoenix
What do you like about our products and services?

Efficisn’t clean process
Friendly technician

Report a concern   March 25, 2018 — Rated 10 out of 10 by Mary Coffou Zerorez Phoenix
What do you like about our products and services?

My carpets are 12 years old and after a golden retriever and 4 cats I cannot believe how great they look!My technician did a fabulous job! I will never ever call another company.

Report a concern   March 25, 2018 — Rated 10 out of 10 by D.P. Zerorez Phoenix
What do you like about our products and services?

Jeff did a great job. The carpets haven't looked this good for some time.

Report a concern   March 25, 2018 — Rated 10 out of 10 by Jaime Olivarez Zerorez Phoenix
What do you like about our products and services?

The service was exceptional, they came 30mins before the scheduled window which wouldn’t have been a problem if I didn’t have to get my kids from school but they where very understanding and waited for me to return. I loved the fact that the guy who came to my place(forgot his name) was not trying to BS me or up sell me on anything but explained all the charges and services. He did what I asked and the job was done correctly and professionally.

Report a concern   March 24, 2018 — Rated 10 out of 10 by F.S. Zerorez Phoenix
What do you like about our products and services?

price and people are very professional.

Report a concern   March 24, 2018 — Rated 10 out of 10 by Jonna Jones Zerorez Phoenix
What do you like about our products and services?

Great customer service and great prices and products as advertised.
Had carpets cleaned and scheduling tile and grout cleaning.

Report a concern   March 24, 2018 — Rated 4 out of 10 by L.D. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpets were not as clean as I expected.. I’ve had Stanley Steemer in the past and the results were much better

Report a concern   March 24, 2018 — Rated 10 out of 10 by O.A. Zerorez Phoenix
What do you like about our products and services?

very professional and friendly. Very knowledgeable about the product.

Report a concern   March 24, 2018 — Rated 10 out of 10 by P.S. Zerorez Phoenix
What do you like about our products and services?

Outstanding! My house was a mess from a sick dog and your man worked miracles!

Report a concern   March 24, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

I thought your serviceman was courteous, hardworking and easy to work with.

Report a concern   March 24, 2018 — Rated 10 out of 10 by Christian Alvarez Zerorez Phoenix
What do you like about our products and services?

There is absolutely no residue! The floor and grout is left spotless and the house smells great
Antonia has awesome customer service skills!
Very professional and he does excellent work!

Report a concern   March 24, 2018 — Rated 0 out of 10 by M.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

We paid extra money for treatment for a couple urine spots from our dog in one area, we never had a stain but could smell the odor. Odor is still there, paid $314 for nothing, will never call you guys again, and will be writing a review.

Report a concern   March 24, 2018 — Rated 10 out of 10 by M.R. Zerorez Phoenix
What do you like about our products and services?

Ishmael was great! Showed up on time and was fast, professional and did a fabulous job. Thank you!

Report a concern   March 24, 2018 — Rated 9 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Carpets look good.

Report a concern   March 24, 2018 — Rated 8 out of 10 by S.G. Zerorez Phoenix
What could we do to improve?

Arrive during prescribed window. Techs were apologetic about the situation, but still late.

Report a concern   March 24, 2018 — Rated 10 out of 10 by V.M. Zerorez Phoenix
What do you like about our products and services?

I personally was not there at the cleaning but my daughter in law praised the association as courteous and helpful! He went out of his was to assist as needed. Thanks zerorez

Report a concern   March 23, 2018 — Rated 10 out of 10 by A.L. Zerorez Phoenix
What do you like about our products and services?

Prompt and very courteous

Report a concern   March 23, 2018 — Rated 10 out of 10 by E.A. Zerorez Phoenix
What do you like about our products and services?

Fast and reasonable prices. Excellent service on my carpets and tile!

Report a concern   March 23, 2018 — Rated 5 out of 10 by S.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The tech was very thorough and very knowledgeable, and I have no issue with him. However, he was very sure that he would be able to get all the pet smells out of the carpet. In fact, he said he has never had anyone continue to smell pet urine after deep cleaning and deodorizing. I spent $340 on gallons of cleaner and deodorizing and deep suction cleaning. Am I the first one ever that can still smell this after a full treatment? The tech was very careful to tell me that there is no guarantee, but it has been over 24 hours now and the carpet is still wet and I am smelling pet urine.

Report a concern   March 23, 2018 — Rated 10 out of 10 by Valerie Smilovic Zerorez Phoenix
What do you like about our products and services?

The technician is always a professional and personable human. Antonia was very sweet, very professional, and very thorough. We were very happy with the results, and the service.
Thanks!
Valerie

Report a concern   March 23, 2018 — Rated 10 out of 10 by E.H. Zerorez Phoenix
What do you like about our products and services?

Great service.

Report a concern   March 23, 2018 — Rated 10 out of 10 by H.T. Zerorez Phoenix
What do you like about our products and services?

Friendly. The carpet was very dirty and I couldn’t believe it would get clean. Peter did a great job. Thank you


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