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based on 86531 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and efficient technician
The technician was very helpful, answered questions, explained process and gave me great avdice on options. Great listening skills and communication skills
Our carpet looks great! Carpet is 15 years old and you would never guess that now!
Kyle was the best carpet cleaning technician that I've had, EVER. Very knowledgeable, and showed concern to get the job done right. Thanks for sending him.
Professional manner of the tech.
Fast scheduling and prompt service. Carpet was clean, dried quickly and was
odor free and not "crunchy".
The techs explained everything and how they were going to do each room
Best carpet results ever
Guys did a great job
Great results at a reasonable price. Professional service men.
Carpet had not been cleaned in 10 years and the guys made our old carpet look good! The men were nice and polite. Most of all they respected when we said we did not want a service. They would explain the service and what the cost was. When we said not they would move on. Thank you!
Your staff was very honest very neat very very professional.
Dave & Pat were very professional and did a great job on my carpet. Thank you, Zerorez for hiring such great people. Humankindness goes a long way. Gratefully, Katrina Allen
Service was thoroughly conducted. Very friendly customer service reps.
My technician was very professional and proficient. He did a great job
It's true -- the carpet is not crunchy and looks clean. It's only been 1 day and I'll be watching to make sure no spot re-emerge but so far, so good. Thank you ZEROREZ.
My expectation was that the Zerorez process did not leave the carpets crusty. However, I found that this is not the case. The service by the tech was excellent.
Pleasant professional staff.thourough bug inspection and riddance.
I am always very pleased with the services I receive from ZeroRez, and have recommended you to everyone I know who asks about carpet or furniture cleaning. I have no experience (yet) with your tile cleaning service, but may use it later this year. My tile is really not that bad, it's the grout that needs attention, but when I asked about this last year of one of your service reps, he said he didn't know if I would be completely satisfied if I was just looking at the grout problem. We'll think about that later.
The techs are always professional, clean and polite, and my carpet always STAYS cleaner for longer than any other service I've ever used.
The home is vacant and yesterday was the first day that I was able to see the carpet since the cleaning and I was rather disappointed to see urine and other several other stains still present. I would like to see Zerorez go back out and redo the cleaning.
The carpets are not sticky or stiff after cleaning. Just would like to be able to see if water is clean and no longer dirty during cleaning process, but the opaque blue hose won't let anyone see if rug is completely clean.
Clean carpet, no crunchiness.
The team was polite and professional. My carpet looks and feels great.
Customer service and follow up were very professional.
It was very expensive with all the "add-ons".
More for one bedroom, hall and stairs than I've ever paid for my entire house!!!
And I didn't feel it was any better than any other service I've had.
They were very nice and professional. And it dried in a timely fashion.
But they scraped the paint on my stairs and made a spot worse in the master bedroom.
Customer service
Technician' s expertise
I had an appointment scheduled for weeks in advance, the technician showed up early (before appointment window), called me and told me he would come back after another appointment. I never heard back, then called in to find out you guys cancelled my appointment. Typically this would not be a major inconvenience, however I took possession of my new home and wanted the carpets cleaned before the furniture was moved in. I was rescheduled for the next day which meant I had to move all the furniture into the house then back out tonhave the carpets cleaned. I don’t feel I was fairly taken care of, a 25 dollar credit is not fair compensation for the amount of work and inconvenience this caused me. I was also turned off from the resistance to offer the credit and from the customer service manager to not take responsibility for the scheduling error.
On a positive note, the technician, David was extremely knowledgeable and seemed to have a passion for his work, he went above and beyond in explaining the procedure of cleaning and future carpet care. He seemed to care about the business as if he was the owner, if I do decide to continue using zerorez it will solely be because of the technician.
If you want to make things right I think something more in the lines of a 100.00-150.00 dollar credit is due.
I've had my carpets cleaned before and they looked clean. Unfortunately, that was not the case when your company cleaned my carpets. The high traffic areas in my bedroom, my son's room and the spare bedroom look just as dirty as they did before I paid the $150 to be cleaned. I have always used Stanley Steemer and although their price is slightly higher it is now very clear that it is because they truly clean your carpets. I was extremely disappointed. I will add that my husband who was home when the carpets were cleaned was very complimentary of the techs that came to the house. They were very professional.
I am very happy with the service provided ; the technician was very professional and she did a great job- I would highly recommend zerorez to everyone