Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84653 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 28, 2018 — Rated 10 out of 10 by J.L. Zerorez Phoenix
What do you like about our products and services?

everything, I was very impressed with the way my carpets turned out and will use you again

Report a concern   March 28, 2018 — Rated 10 out of 10 by B.S. Zerorez Phoenix
What do you like about our products and services?

Your Technician Aaron Farley was very professional, knowledgeable of his job and very
courteous. He did a great job on cleaning our carpets. They look and smell fresh.

Thank You Zerorez and Thanks to Aaron,

Name removed

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

We had a great experience with Zerorez. Our tech Joel was great. The carpet looks wonderful and the Loveseat and Sofa looks brand new.

Report a concern   March 28, 2018 — Rated 7 out of 10 by J.M. Zerorez Phoenix
What could we do to improve?

I think maybe the white couch just cant be completely cleaned Still had dirty area on front of cushions

Report a concern   March 28, 2018 — Rated 10 out of 10 by Rachael Ochoa Zerorez Phoenix
What do you like about our products and services?

Quick service and friendly staff.

Report a concern   March 28, 2018 — Rated 10 out of 10 by Brian Pinson Zerorez Phoenix
What do you like about our products and services?

Jeff always does such a great job. Was thinking the carpet is going to have to be replaced soon but he got it super clean and despite some worn areas it looks GREAT. Its soft and clean like it always is when he gets done. Awesome job!!

Report a concern   March 28, 2018 — Rated 0 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I had my grout, area rug, couch and ottoman cleaned by Zerorez. When he was finished, I couldn't believe that it didn't look cleaner, but I gave the cleaner the benefit of the doubt that it just wouldn't get any cleaner. After a few days, I decided to have the company I have always gotten to come out and see if they could get the area rug any cleaner. (the only reason I didn't have this company in the first place was because I didn't think they did upholstery.) As always before, the rug is very clean, and I'm so satisfied with it after that company cleaned it. I will never have any company but that one. They proved they are better than Zerorez.

Report a concern   March 28, 2018 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Professional, knowledgeable, efficient, and friendly! Carpet looks new, after cleaning.
Thank You!

Report a concern   March 28, 2018 — Rated 10 out of 10 by M.K. Zerorez Phoenix
What do you like about our products and services?

The carpet cleaning was just excellent! Your representative was professional and friendly and I was very pleased with the outcome.

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

The nice young man who showed up to clean our carpets did a great job. He came in, I showed him the rooms that needed cleaning and he went right to work. Our carpets were
really dirty and he worked hard to get them clean. They look and feel great. Many thanks to your company and him.

Report a concern   March 28, 2018 — Rated 3 out of 10 by L.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was not so impressed with the result. But how could I be when the rep maybe took and hour from start to finish of three rooms a hall way and stairs. I paid 300 for maybe an hours work???

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Service Technicians are ALWAYS very Prompt. Cleaning is excellent. I've never had any issues with Zerorez!

Report a concern   March 28, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

Very good results.

Report a concern   March 28, 2018 — Rated 0 out of 10 by B.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Hello,
I clean my carpet with a little carpet shampooer and get the same results. Granted, it breaks my back and takes all day, but I get the same results. Yes, our carpet is old, but as we save for new carpet, we try to keep clean what we have.
I am a firm believer that in order to clean, you must have soap. It breaks down grease and grime. I use a natural citrus base cleaner.
Let me tell you about the rep. Eric is a fine young man. He was polite, courteous, he fit right in to the household. Our nice dog took to him right away. Eric gently reminded me that the carpet is old. I know. He did the very best he could. He can sell the company and create trust with customers.
Thank you for listening, take care,
First name removed Elaine Last name removed
Phone number removed

Report a concern   March 28, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

The guy that came out did a wonderful job. Our travertine looks like new! Thanks so much! Give your guy a real pat on the back for a job well done.

Report a concern   March 28, 2018 — Rated 10 out of 10 by Ronna Murray Zerorez Phoenix
What do you like about our products and services?

Zerorez technician Kyle was professional and answered questions I had concerning my carpet. The cleaning process was thorough and really improved the appearance of my carpet! The solution had a pleasant and fresh scent to it. I am a customer for life.

Report a concern   March 27, 2018 — Rated 9 out of 10 by Amy Gariepy Zerorez Phoenix
What do you like about our products and services?

Carpets look great. Service Techs very good at explaining and very efficient! No soapy crunch afterwards.

Report a concern   March 27, 2018 — Rated 10 out of 10 by C.C. Zerorez Phoenix
What do you like about our products and services?

Great job, good price...but sealing the deal was the young man who provided the service, John Agulara. From the minute he entered my home, he was polite, informative, helpful and pleasant. Rarely do I experience such care in performance, pride in his work. Keep him and give him a raise, because next time I need your service, I will be requesting only him!
Catherine Chamberlain

Report a concern   March 27, 2018 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

You came back ,,when I call you Redid. The carpet. Looks good now,,,big thank you to David

Report a concern   March 27, 2018 — Rated 10 out of 10 by Stacey Robertson Zerorez Phoenix
What do you like about our products and services?

I think your Company and employees are excellent. Jared did one of my listings and not only was he a very nice young man but he did a Fantastic job. This was not an easy house. I will continue to not only recommend you but hire you. Just wish you were available in the Prescott area. Thanks again.
Stacey Robertson HomeSmart Fine Homes and Land

Report a concern   March 27, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

I'm pleased that it didn't leave a film over my tile floors. It came out very nice. I will be using you guys again.

Report a concern   March 27, 2018 — Rated 10 out of 10 by S.C. Zerorez Phoenix
What do you like about our products and services?

Great Service

Report a concern   March 27, 2018 — Rated 10 out of 10 by D.W. Zerorez Phoenix
What do you like about our products and services?

The technician that came to my house was friendly, knowledgeable and on time. It was a great experience.

Report a concern   March 27, 2018 — Rated 10 out of 10 by M.L.B. Zerorez Phoenix
What do you like about our products and services?

I appreciate their integrity and desire to satisfy the customer.

Report a concern   March 27, 2018 — Rated 0 out of 10 by J.W. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

there is a big spot that appeared after your people were done. I was asked if I spilled bleach. If that spot was there before he started he would have noticed it. I was told there was nothing that he could do about it.It was not there when he showed up to clean my carpets

Report a concern   March 27, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

Always very professional with excellent service.

Report a concern   March 27, 2018 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The service techs are always great, well trained, polite, efficient.

Report a concern   March 26, 2018 — Rated 10 out of 10 by C.A. Zerorez Phoenix
What do you like about our products and services?

I was very pleased. My technician, Kevin Randolph, was polite. knowledgeable, and he did a great job cleaning my carpets. Thank you. I would recommend Zerorez to friends.

Report a concern   March 26, 2018 — Rated 7 out of 10 by T.G. Zerorez Phoenix
What could we do to improve?

The equipment broke and they couldn't finish the job. Dispatch couldn't accommodate time schedule so will probably two months before I can get the job finished or have to go to someone else.

Report a concern   March 26, 2018 — Rated 9 out of 10 by E.E. Zerorez Phoenix
What do you like about our products and services?

Always professional technicians and carpets always can me out nice


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