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based on 86528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had great service from Hayden and Chase. Very courteous. Carpet looks great! We will continue to use Zerorez for our carpet cleaning needs.
No comments
No soap residue
Zach was prompt and professional. My carpet and upholstery look amazing after the service. I will definitely call Zerorez again.
Worked a miracle. Never thought the carpets would look that good. Am extremely grateful for a job WELL done.
I couldn't move all furniture off the carpet - guy left a small area that he didn't clean - could've moved the chair or asked me to move it
Great customer service from technician.
Contrary to your company name, there was actually quite a bit of crusty residue left behind. Also, the tech hurried through our home and miraculously finished everything in 90 minutes. To me, that signifies that the work was rushed and not much care or consideration was paid to doing a thorough job of cleaning these carpets. I also did not appreciate the added charge imposed upon us after I clearly stated how many rooms were to be cleaned. I will definitely NOT recommend this company to anyone that I know.
The man that came to my house was very nice , but I was quite disappointed in the turnout of my carpet and mattresses. None of the stains came out, making it definitely not worth the extra price
some spots not well cleaned
Hi, I was disappointed because the technician did not follow my requests. We run a business, and I had requested that we have the service done at 4:00 pm when we close. Your company called and asked if they could come early, and I agreed as long as we could start in the back of the store as not to disrupt business.
Despite my instructions, the technician still wanted to start cleaning the carpet in the front of the store while customers where present. The noise was difficult to tolerate, and my customers could not hear me very well. After your technician came to the dispensing table, and asked me AND the customers to move so he could clean the carpet, they left. I believe I lost a sale due to this inconsideration on his part.
I am happy with prompt service, willingness to bill our company, and the quality of the work. However, please ask your techs to be more sensitive to our business needs. thanks, First name removed
No harmful chemicals, professional, timely service with little down time. Cleaned 5 rooms 2 runners in less than an hour.
Nice people and good product.
My carpet is 15 years old and I was about to give up on it until your team came out and cleaned it. My husband and I were so impressed on how amazing it looked and felt that we are putting off the new carpet and going to use Zerorez 2 times a year to keep it looking nice until we can decide on a new style for our home. Thank you so much for making our old carpets new!!
We like that the carpet doesn't seem to have a residue. The workers are so nice.
Our carpets look very clean.
Tech was great! Very accommodating, did what he said and very professional.
Excellent technician- clean, efficient & professional!
Andrew was right on time. He explained to me what he was doing on each step. He didn't take real long and he did a great job. Very professional.
Our Technician went above and beyond to meet our needs, was so genuinely nice, diligent in his work, and came early!! Our couches look brand new again we will be repeat customers and be referring all our friends and fam!
Carpet cleaned up very well and dried quickly. The technician was knowledgeable and explained everything before starting the cleanup Ng. He was pleasant and very efficient
Seemed to work
For whatever reason i had to call & inquire about the tardiness of my appointment scheduled between 2-5. i called at 5 & was told the server would arrive soon & I was given a reduction in price. Although the server did his job, I was again disappointed that the area rug he cleaned was not as clean as I had hoped. The floors tile was very clean. The rug was outside and left to dry overnight. As promised I did not have water residue but I wasn't as happy about the rug result. The server was polite and worked efficiently but I was hoping for a better result on the rug.
Carpet is very clean and is like new ... good customer service with a smile and friendly. Can get it done at less than a weeks request.
Your people are always professional, friendly & clean up after.
I would give a ten because the tech who came out did a fantastic job, but it is a little disappointing that the price you advertise does not include the environmental fee. The price you advertise should be what I expect to pay -- period.
What sold me, is that once my carpets were dry, they felt completely natural, unlike typical carpet cleaning services that leave your carpet feeling "crunchy"
I liked that the carpet was soft and dry when we got home, and the stains were gone!
My floors (tile and carpet) look awesome. My living room chair wasn't cleaned completely though.
Estimate was not even close to cost