Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2018 — Rated 8 out of 10 by R.B. Zerorez Phoenix
What could we do to improve?

Cost & time

Report a concern   April 5, 2018 — Rated 10 out of 10 by P.R. Zerorez Phoenix
What do you like about our products and services?

Prompt, efficient, thorough, Matt was super!

Report a concern   April 5, 2018 — Rated 0 out of 10 by J.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I don’t believe the cleaning did anything at all for my floor. I don’t want to say it’s the guys fault who did the work but it honestly looks the same as before. The grout is brown, grey, white and black still. I assumed that the grout would be scrubbed with a brush but that wasn’t done. I honestly would just like a refund. The floor looks exactly the same as before.

Report a concern   April 5, 2018 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

Great job!

Report a concern   April 5, 2018 — Rated 10 out of 10 by Barbara Irving Zerorez Phoenix
What do you like about our products and services?

The carpet looks cleaner than after any other company has cleaned it. Your employee (Chris) told us what to expect and asked if we had any questions. He said that in the unlikely event that an area wasn’t cleaned to our expectations, he would come back and clean that area again.

We are very pleased with the results and your service.

Report a concern   April 5, 2018 — Rated 10 out of 10 by K.E. Zerorez Phoenix
What do you like about our products and services?

Our technician arrived in a timely manner and was helpful in addressing our concerns. The carpets came out clean and feel great! No residue or crunchy carpet.

Report a concern   April 5, 2018 — Rated 8 out of 10 by D.D. Zerorez Phoenix
What could we do to improve?

Someone got the wrong phone number and I was not getting the messages from the company and my appointment was cancelled. When I discovered this they did end up sending out a very nice man who did a good job. But my phone experiences and not getting the messages of when they were coming led me to almost cancel if my furniture had not already been move I would have - I had to contact you and they swore they had left a message. They did not try to confirm my phone number at that point which would have saved me some upsetting news

Report a concern   April 5, 2018 — Rated 10 out of 10 by Melissa Sparks Zerorez Phoenix
What do you like about our products and services?

Fabulous as usual! Thanks for getting the horrible stain out of my gorgeous teal sofa!

Report a concern   April 5, 2018 — Rated 7 out of 10 by M.O. Zerorez Phoenix
What could we do to improve?

Reduce prices. The work was acceptable, but nothing exceptional that warrents being twice the price of local competition. However, the cleaning guy that came out was on time and professional.

Report a concern   April 5, 2018 — Rated 4 out of 10 by P.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Well understand that we asked that my sofa and chair be cleaned. The next day my son who highly recommend me to you, saw that there was still hair and dust and dirt the both items creves. He had to spend additional 30 min using his shop vaccum on them. Needless to say he was not happy especially that he recommend me to you. I paid over $500 so I am truly dissatisfied and disappointed. I told the tech he was fast but me not knowing how this all worked assumed it was standard. He was nice enough and courteous but sorry it wasn't enough.

Report a concern   April 5, 2018 — Rated 10 out of 10 by B.M. Zerorez Phoenix
What do you like about our products and services?

Quick easy and very clean

Report a concern   April 5, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

The service is top notch. You do your best work and won’t settle for less.

Report a concern   April 5, 2018 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

No residue. fast drying

Report a concern   April 5, 2018 — Rated 10 out of 10 by Andy Welch Zerorez Phoenix
What do you like about our products and services?

Very professional. Great work. Carpets look amazing

Report a concern   April 5, 2018 — Rated 10 out of 10 by E.S. Zerorez Phoenix
What do you like about our products and services?

Aaron was awesome, my carpet looks new, best service ever!

Report a concern   April 5, 2018 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

The crew came in and did an amazing job. Carpets look almost like new and smell so fresh

Report a concern   April 5, 2018 — Rated 5 out of 10 by D.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The technician missed a 4 x 5 spot where a table was, there wasn't a table there when he
did the cleaning, They had to come back to do the spot he missed.

Report a concern   April 5, 2018 — Rated 10 out of 10 by A.J. Zerorez Phoenix
What do you like about our products and services?

The guy that came to my house was very professional and kind.

Report a concern   April 5, 2018 — Rated 8 out of 10 by R.C. Zerorez Phoenix
What could we do to improve?

Get all the way up to the baseboards. Your process leaves about 1 inch of grout along the edges untouched .

Report a concern   April 5, 2018 — Rated 10 out of 10 by T.A. Zerorez Phoenix
What do you like about our products and services?

excellent service, very personable technician and great process.

Report a concern   April 5, 2018 — Rated 4 out of 10 by T.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

After moving a very heavy and awkward desk so the tech could move his van 5 feet, the tech refused to move two kitchen chairs to clean under them.

Report a concern   April 5, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

nice job drys fast

Report a concern   April 5, 2018 — Rated 10 out of 10 by P.N. Zerorez Phoenix
What do you like about our products and services?

Very professional, on time and below the quoted price.

Report a concern   April 5, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Erik was great. Very happy. Tile is like new

Report a concern   April 5, 2018 — Rated 10 out of 10 by Jean Gregus Zerorez Phoenix
What do you like about our products and services?

The service representative was very polite and worked very efficiently.

Report a concern   April 5, 2018 — Rated 10 out of 10 by P.B. Zerorez Phoenix
What do you like about our products and services?

Everything

Report a concern   April 5, 2018 — Rated 10 out of 10 by Beverly Chosa Zerorez Phoenix
What do you like about our products and services?

I was able to book my appointment on line for the time I wanted. The two follow up calls were gentle reminders of the upcoming appointment. The technician Kyle was on time and efficient. I like how clean my carpets are when the job is done. And they stay clean longer than any other company I've used i the past. They're no additional mess with dirty water to dispose of and other cleaning apparatus. Zerorez is my go to carpet cleaners.

Report a concern   April 5, 2018 — Rated 9 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Quick dry time

Report a concern   April 5, 2018 — Rated 9 out of 10 by C.G. Zerorez Phoenix
What do you like about our products and services?

The carpet was very clean, the technician was exceptionally nice and the results were very good. It's hard to believe they don't use chemicals.

Report a concern   April 5, 2018 — Rated 10 out of 10 by T.D. Zerorez Phoenix
What do you like about our products and services?

Great courtesy and professionalism. Excellent results.


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