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based on 86528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet dried with brown water looking stains all over the whole room. Don't know why. We used you for the first time a couple months ago and the cleaning turned out great. The only reason we had the room cleaned again so soon was that a cup of coffee spilled and we wanted that cleaned up. I even have noticed today, 30 hours later, the carpet were all the browning going on is still wet. A technician is coming back on Thursday, 7/5, to see if it can be fixed. I sure hope so because it is worse then before you worked on it and looks really bad.
Good price and I like the empowered water. I know my pets are safe and the house is clean.
Very good men you have the men I have is very good thank you
Good
Great outcome, clean carpets, and customer service was superb! I appreciated the reminder call 2 days in advance, the call when technician was on the way, prompt arrival, and professional demeanor while cleaning done. Very impressive.
Was a little dubious about the Zero residue. Both gentleman were professional and arrived on time.
They did a great job on carpet stairs and rugs. Very pleased with how clean the rugs and carpet
The product is great! Have had my carpets cleaned by Zero Rez but I have never had such excellent results as this one!! A young gentleman named Chris was our tech. He has high inner work standards, great inner personal relationship skills and is an outstanding representative for your company!! I would love for him to always be "our tech"!! Beautiful job, best one ever!!!!
Donna Backlund,
Phone number removed
Your workers are very personable and professional. The cleaning equipment is not big and bulky and did a great job. A friend said,"It looks like you got new carpet." The workers were attentive to the fact that I have two cats and didn't want them ducking out the door. The cats inspected the job later that day and one even waited a whole 24 hours before he threw up on the carpet. *sigh* Glad I got the Scotch Guard. .
I love how clean my carpets get but I wish you would quit telling people that it dries in 4-6 hours. It takes at least 10 !!! Thx
The tech's were very friendly and efficient.
Professional and timely
Very expensive and the results were not as good as expected.
I am very pleased with my carpet cleaning experience. The carpet looks brand new!! The service was wonderful, all went as scheduled and the technician arrived ON TIME.
I've already recommended this company to my friends.
Environmentally safe. Professional staff. Got the carpets cleaned
Everything
Fast, efficient, friendly, smartly priced, and no crunchy carpet.
Well done , on time and easy process
The job is done thoroughly and carefully. Our technician was exemplary in his care and attention to the work he was doing. We recommend Zetorez to all our friends.
We have used Zerorez for several years now. We have found that Zerorez is every bit as effective as the chemical cleaners that are out there and much safer for the household. The technicians are very knowledgeable about their process as well as caring for our carpets. We also do not feel that they try to upsell on their visits, which we find pleasing.
The dark spots were gone, until the carpet dried, and then THEY WERE BACK❗️🤬
He did a great job in a timely manner. The 2 hour window was nice, instead of waiting around half a day. He also got out an old ugly stain.
The end result was amazing. After many tries with other carpet cleaning firms, our carpets look fresh and new. No residue is a big plus. Your associates were knowledgeable and courteous.
Thank you for a positive experience!
Easy to schedule, friendly technicians, affordable.
The service was great but after the carpets dried in the one front bedroom there is a musty odor in the room. This was not there prior to the cleaning.
My recent carpet cleaning was the best one in years! He did a great job!
Zerorez is by far the best carpet cleaning service i have used. The carpets come clean and the service is timely and efficient. I will only use them from now on.
The fact there is no residue left in the carpet or on the floors to create dirt magnets. Jr was my technician and he was very thorough in cleaning and very caring about my home. Highly recommend Jr and Zerorez
The person who did the service was very polite and helpful. And my floor were pretty bad but I was hoping to see a more even clean on the floor. I found areas where the dirt was partially lifted and I’ve been going back scrubbing them to lift the dirt up. I was hoping I didn’t have to do this after having it professionally cleaned. I guess I had higher expectations on how my grout will look.
Ease of scheduling
Timely service
Friendly & knowledgeable technician
Nice outcome with carpet; effective cleaning