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based on 86531 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt service, excellent cleaning
Scheduling my appointment was a breeze. The gentleman was very informative and accommodating. The service man was friendly and punctual. I did not purchase any additional items but my carpet was thoroughly cleaned and dried fairly quickly. My grout looked almost brand new which was very impressive. The only reason I scored 9/10 was because I noticed the edges of the tiles closest to the walls were not clean. I assume the machine couldn’t reach so I cleaned those areas myself. Overall, my experience was great and I’d recommend Zerorez!
Good job done quickly
First, your personnel. It is super easy to set an appointment. My tech, Manuel, was here on time, fast efficient and the carpet is clean and feels great.
The stains are still on my carpet and the stairs are still dirty, I didn’t smell urine before but now I do the first thing when I wake up, I even paid extra for the stain treatment, I paid $299 and I’m very disappointed as I’ve paid half of this price before and they did a much better job. 99% of the stains were already here when I bought the house and I would just like to get rid of the stains. I can’t afford to replace the carpet at this time. I think it needs to be cleaned again, it only took minutes to clean all the areas, I would request another technician. Thanks,
Name removed
Not clean
Great technician!
I like it that you are prompt, kind to explain the cleaning process, your technicians are knowledgeable and friendly. Especially there is no use of harmful or smelly chemicals. I was very satisfied.
Great company with a great product.
No residual cleaner left and the carpets aren’t hard when you’re done.
The product cleaned the floor very well. The amount of time to only took one hour including two rugs that were not included in the initial estimate.
Great service!
The carpet came out great ! Austin our tech was professional and very friendly.
I've used Zerorez exclusively for my carpet, upholstery and tile since 2008. Your product and cleaning method gives excellent results and does not rely on chemicals or soaps. When I need something clean, really clean, I call Zerorez.
You’re timely, polite, efficient and the carpets look great
Did great job of cleaning the carpets. On time. Professional. Reasonable price. Good value.
We had all of our carpets cleaned on April 6th. I went into surgery the day before and recuperated for the next 8 - 10 weeks at home from removal of 7" of my Colon. we noticed the spots in 2 areas coming back, but because of the situation we didn't report it for quite some time, believing we had a 90 day warranty regarding this. You offered US a discount to redo the one room where this happened and explained that you warranty spot removal for 30 days only, which I don't believe was explained to my wife, while I was recovering in the hospital. The price for the one room with a 10% discount was $80.00. The technician did very well, BUT NOW WE'LL WATCH THE STAIN AREA VERY CLOSELY IN THE NEXT 28 DAYS TO MAKE SURE THAT IT ISN'T COMING BACK AGAIN!!!
Everything!
We liked that our tech worked with us to stay within budget and wanted to ensure that we were satisfied with cleaning and value.
Advertised price was very different after all the other fees were added.
Not happy about additional fees for different cleaning options,I’m getting my carpets cleaned,guess what, their dusty,not dirty. What is the advertised 3 rooms of carpets cleaned price for?
Someone that has new carpet? FYI, my carpets were only 1 year old. Just felt a little mis led.
Super organized and professional
It’s amazing, I get home from Zerorez being at my house and my carpets and tile are so clean that I love to walk barefoot In my house.
Professional staff and carpet cones out nice and clean.
Everything was excellent. On time. Courteous technicians. My carpet hasn't looked this good in years. I have used other vendors over the years, but Zerorez is by far the best I have encountered. I will use again and refer anyone that needs this service to you.
Scheduling is easy, technicians are prompt and friendly, quality is excellent.
Your technician did a great job. I was very pleased with the results. Thanks
I was so impressed with the quality of the work, and my Technician was the best I have experienced. Will recommend you to others !!!!
Beverly O'Connor
Scottsdale Arizona
The service and product is absolutely amazing, will always use zerorez and no other carpet cleaning company again.
Carpet is very clean and soft and the service technician was very polite and thorough
I just moved and the house has beige carpet - with one large obvious stain that I figured would not come out but I wanted the carpet clean as the previous owner had pets and I moved three pets into the house. The tech was very nice, checked for pet stains and found none, and cleaned the carpet. The next day it was obvious that there were large stains that had found their way to the surface. While I am okay with having the carpet clean, I feel that the amount I paid was excessive. To be honest, I have contacted a flooring company to have the carpet removed and replaced with some sort of wood or tile. And I do not believe Zerorez is any better than any other carpet cleaner I have used previously. To make it right, refund half of my payment.