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based on 86532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The man that cleaned my tile was on the phone the entire time he was working and was completely distracted. He repeatedly stopped working to go outside and argue with someone on the phone (wife/girlfriend) and was yelling and slamming doors. This caused the job to take much longer than it should have as my house is very small. He was going to clean around the couch instead of asking if we could move it or just moving it himself. The house was empty otherwise so he really did not have too many obstacles. We had some miscommunication about the length of the hallway and this was cleared up in the end but could have been resolved earlier by him being more specific on his measurement. Basically we were confused on the length of the hallway and whether it included the laundry room or not. Overall he did a satisfactory job.
The customer service and professionalism
My carpet looks wonderful. It was amazing how new they look. I wish I remembered the gentleman's name who cleaned the carpet. He was polite, friendly and hard working.
The empowered water that is used and quality of cleaning. Technicians are prompt, efficient and courteous.
very professional and looks great
I really liked the professional attitude of Angela. She was so organized and efficient. Great asset for your company.
i also like the lemon fragrance of the cleaning products.
Great job and I will be a repeat customer.
Eric was wonderful. Polite, on time, thorough, tidy, etc. I am thrilled with the job he did and how well your product worked. My carpets are at least 15 years old and they look new ...worn areas or course, but over all, the carpet literally looks new. I am very pleased. Thank you
Professional and courteous technicians.
Your company uses no chemicals, and I like that.
I was very impressed and somewhat imbarressed when the technician shined the light on the carpet and highlighted all the pet stains. But it was good so they knew problem areas. I had several questions about the process which the technician answered throughly. I have already recommended you to a friend and will use you again as needed.
The guys came in assessed the work to be done. Asked for my info. Went to work and did a very nice job. Today is the day after. I ran the sweeper and it all looks great.
Communicative, on time, professional and efficient!
the carpets come out as clean as they can be. only the wear spots look like dirt but not your concern. It 's worn out! T
Thank you for your very good work.
I had my living room , hall and bedroom DONE last Monday. I am disappointed to see that the pet stains have come back in the hall. I had such high hopes but they came right back. Any suggestions ?
My tile looks brand new and the grout looks years younger. My house feels and looks so clean from the beautiful tile floors I now have!
The service provided was well communicated as far as cost and expectations for our specific circumstances. The tech was friendly, knowledgeable and punctual. Very happy with how our carpet turned out and will definitely be calling back to schedule the rest of the rooms to be cleaned soon!
No chemicals or cleaners
Prices were clear and fair. Scheduling was easy, and there was plenty of communication to keep me advised of the status and arrival time. The cleaning process itself is amazing and cleaned my carpets to the best I have ever seen them. The crew that showed up, Aaron and Jarred if I recall correctly, were courteous, efficient, and very personable. The carpets had no crunchiness to them, and I like that there was no chemicals to be worried about. I would recommend Zerorez to anyone needing their services, and will user them again in the future.
They did an awesome job and friendly employees who explained and answered questions
confirmed to come
Seemed to do a good job getting out stains.
Carpet dried quickly.
I did you a great review on GOOGLE.
The guys were very friendly and up front about the services provided and costs included. They did a great job on our large sectional and the master bedroom carpet.
Our carpet look great! Love that no soap is used to clean, therefore no film or residue to attract dirt. The grout cleaned up nicely as well, looks new!
The rug that was cleaned was destroyed. You are welcome to replace it.
fast service and friendly employees.
Your representative was very nice and did a great job.
It was easy to schedule, I liked the results, and the technician was great.
My tile and grout look amazing.
I've had my carpets cleaned before and they looked clean. Unfortunately, that was not the case when your company cleaned my carpets. The high traffic areas in my bedroom, my son's room and the spare bedroom look just as dirty as they did before I paid the $150 to be cleaned. I have always used Stanley Steemer and although their price is slightly higher it is now very clear that it is because they truly clean your carpets. I was extremely disappointed. I will add that my husband who was home when the carpets were cleaned was very complimentary of the techs that came to the house. They were very professional.