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based on 86532 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate the phone call message from customer service yesterday. I posted feedback on google as requested.
I was surprised that 4 rooms, a 20 ft hallway, and stairs were all completed (in and out) in an hour. So I tested the entry ways (where carpet meets tile) while they were here and some parts of it were completely dry (not even damp), then I rubbed one of your white towels across these areas and the parts that were wet came back with brown (not black - so some what clean). So I asked them to please re-do them. He did but made a joke that extra work would mean an extra $75 - I'm usually good with humor, but as a first-time customer first impressions are huge and I was not amused. My bill was $309 and to me that was excessive for the amount of effort that was put in but the 'work' was done.
After they left I went upstairs to view the rest of the project and found the same problem with the entry to the bathroom and the edges of the rooms. I took a picture of dirt and objects still on the floor and was very upset that the only piece of moveable furniture that I left in the room was a chair with wooden legs that they set directly back on the 'wet' carpet without any protection.
I selected your company with much higher expectations of service and was quite let down. There is no need to return as I have cleaned it myself and replaced the furniture.
Tip: for first time customers who come to you for chemical-free, high-end service if (when I asked) what do you use on the carpet, they would have shown me the products they were going to use, and a sample of the water - before and after - so that i could see that the 'special water' was actually cleaning. That would have built trust. Sadly, now I have none.
Online I selected the first time of the day. When the girl called she said 10 to 12 slot. Then the crew had a problem at their first stop and never showed up until 11:30. Not a good first impression. They should have called to let me know what was going on. I am pleased with the softness of the carpet however.
The two gentlemen who came were on time, polite, professional and did an outstanding job on my carpets.
Excellent Tech, Charles. Several levels of cleaning; could actually see all the dirt extracted from carpet, prior to steaming; dried quickly.
As advertised!!
My technician did an excellent job! Thank you! I will definitely use Zero Rez again as I have in the past!
not as clean as I hoped it would be. Probably could have got it about 1/2 price withj the same results
Clean very professorial at a reasonable cost.
Excellent service! Thank you.
I chose Zerorez because of the chemical free clean & the amazing before/after pics. The only thing I had hoped was that the carpet would be more fluffed, but I probably just misunderstood the process. My high traffic areas are cleaner, but still kinda flattened. I thought they'd be brushed, or something like that.
The gentlemen did a fantastic job; they listened to my concerns and worked accordingly. They were sensitive to the pet soil a family members dog left behind and assured me their process would leave me highly satisfied. So far, so good! Please extend my many thanks to them, again.
Great customer service with the tech, Kevin. Very polite and wore shoe covers. Protected all corners of furniture and walls. Carpets nice and clean.
have always been happy with the results and the promptness of the Zerorez personnel on time and in and out in short time.
ZeroRez did an excellent job! The technician was prompt and very courteous!
Good quality cleaning at reasonable prices.
Very clean, dries fast, and last long. We always use your service and products. Love it!
We didn't realize that the living room couches and a table were not moved and cleaned under until after the service tech. left. He was extremely polite and willing to work but I think we might have distracted him. Very happy with the service !
Got out stains. Dries quicky. Does a really good job. Technicians were knowledgable. They were nice.
Efficient, cost effective, professional and gets the stains out!
This was our first time using Zerorez..It was the first time we had our carpets professional cleaned after living here for 8 years ..I was very satisfied ..the carpet came out so clean..our technician Joseph explained how everything worked and did a fantastic job.
Staff, Collin and David, were nice and very helpful. The carpet has not looked this great in a long time!
Everything about Zerorez made the experience wonderful. From the first phone call to get an estimate to the 2 fabulous technicians that cleaned the carpet! My area rugs look brand new, it is amazing. they feel good too. I would recommend Zerorez to everyone who likes great customer service with a company that truly "delivers the goods".
thanks!
Your two guys were great! Very honest and did a great job!
Last step in the listing process is to clean the carpets for the staging/showings, zerorez did not disappoint! Not only did my carpets look amazing but the technician was amazing too! Thank you zerorez for being so great!
Service is great and your product works better than any I have ever seen in my 73 years!
You have something special.
Zerorez is very professional and their services are exceptional!
Joshua
Excellent service person
Did a great job.
Will use him again
Walter Houle
Prompt with very good techs that listen to what your needs are
It’s great
Well there were many spots that did not come clean. Seems like the technicians went WAY too fast. They also left their booties in random locations throughout the house.