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based on 86528 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and friendly service.
The gentleman that cleaned my rug explained everything to me before he started. My run looks brand new and it is over 15 years old. I was very happy with the service and have already told a few friends about the service.
They weren't even here for an hour. They did 4 rooms and it cost us $175. That was with a 10% new customer discount. The carpets didn't get as clean as I liked. My daughter crawls around now and I will probably go with another company that my family is recommending. They are cheeper and they do a better job I guess. I really thought you guys would have been better. I don't like that the technicians don't move any furniture whatsoever either. My husband had to work and it was just 2 females lifting and moving heavy stuff out of the way. Very disappointed.
Good customer service and good product, quick and easy
The cleaning services exceeded my expectations! Austin did an AMAZING job!
Tom got here on time and was very professional about how he went about cleaning the rugs. He also informed me that one of the spots I had might come back if it had soaked through to he padding. It was a water spot near a plant that leaked.
Very good 1 st time experience. Thomas was very professional and through.
Great service personnel (Abel did our cleaning). Like the fact that the carpet is cleaned using as little water as possible, dries quickly.
the customer service
Great customer service! We weren’t thinking the carpet and tile would turn out so great!
not using detergents
From the moment I called to set appointment to the service rep leaving my home, service and products top notch!
Tyrrell was very professional, very very nice. He told me what he was doing. Felt very very secure with him here. I would recommend him to officers I used to work for. He deserves a raise, extra atta boy or something for the out standing work . he can come out here for my furniture in the future. Thk you....
The carpet looked incredibly clean and there was no soap or steam smell left. The carpet dried fast and is not the least bit "crunchy".
The technicians were on time, neat ,professional yet friendly. They obviously knew the product and thoroughly explained what they would be doing and what to expect after the job was complete. They got right to work and didn't waste any time .
I would recommend Zerorez and Dillon and Jesse without a doubt.
Service man was very kind and done a wonderful job! Carpets are beautiful!
Great job! Our carpets came out much better than we thought they could be!
The process is very simple and dry time is extremely short compared to other carpet cleaners
Great communication scheduling.
Tech was polite, thoughtfull and a true professional
Everything
The technician was very friendly and thorough in his job. The carpet dried very quickly and is not crunchy under foot.
Jesus was very professional and did a very good job.
I didn't get a chance to see the final outcome of the service they was done. I will have to pass on the survey this time.
Excellent service!
I have used Zerorez since you first started in Arizona. I would use no other company. Also use your water in the spray bottle for glass, carpet spots, spots on cloth (like chocolate ice cream) - works like a charm. So, as always the service was courteous, swift and left me with two beautiful carpeted rooms. Thank you, Zerorez, once again.
Angela arrived on time and explained the process she would be using. She then completed the job and I’ve never been happier with the way all turned out. I will definitely use this company again.
Trey was awesome. I’m not living in the house where he cleaned my carpets and he kept in touch with me during the entire process. He texted me pictures and was just really concerned about getting it right. Highly recommend.
The technician was really nice and did a nice job. However for the three rooms of carpet that I had done some of the carpeted area wasn't even cleaned... I didn't notice it till after the tech left. The carpets look nice but, I am not sure it was worth the 138 for the 3 rooms... esp since one area didn't even get cleaned. I am not one to complain and I went with zerorez since I've heard nothing but, amazing things... however I guess I was just expecting more for all the hype.
I will say though that my carpet technician was super friendly and very nice and you don't find many like this anymore so that was nice.
The rep quoted me a.price over $500 when the last time I paid $329. Then he said he would do it for that price. I had previously told him I was not doing the stairs and had to ask for a price reduction. He was not happy.
You guys could have had a long term customer. I was going to ask for a quote do some upholstery, but I did not trust him.
I will not be calling back.
Keep your equipment in good working order so they don't break down. The first time we had Zerorez clean our carpet we were very excited. The carpet looked so good - fresh and clean. For that reason we called them recently to do our carpet again. This time the carpet was not as dirty and after the cleaning did not look as clean. There was a shadowy area in the living room so I called and they sent the truck out to do a retouch job. This time the equipment broke down and the service guy had to do it by hand which seemed to take as long as it did for the first cleaning (not good)! The area still does not look as clean as it should or before we had it cleaned. Also, we couldn't pay the day he came to clean because his phone was not working and he couldn't take our credit card (it came via email later that day). All in all it is hard for me to recommend a cleaning company when I'm not that satisfied with the job done.
It was time for my carpets to be cleaned and Zerorez does a good job. I like the fact that there is no crunchy residue left after cleaning. And the carpet dries within hours and not days.
The cleaning guy came as promised and worked tirelessly for nearly two hours. He was clean and polite.
My only concern was that I was asked to sign a blank screen on his phone. No explanation for what I was signing. That was a red flag and I won't do that again. Turns out, my signature was agreeing to the cleaning guy's notes on my carpet, which I discovered when I received the email with my receipt.