Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 14, 2018 — Rated 10 out of 10 by MaryAnn Kenrich Zerorez Phoenix
What do you like about our products and services?

I was very pleased, had to come back for one area but that was taken care of. I would highly recommend them. The techs are great as well as the product.

Report a concern   April 14, 2018 — Rated 9 out of 10 by G.E. Zerorez Phoenix
What do you like about our products and services?

Kevin the tech. Did a good job and we liked him as a person!

Report a concern   April 14, 2018 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Empowered water !!! Great service also

Report a concern   April 14, 2018 — Rated 10 out of 10 by N.W. Zerorez Phoenix
What do you like about our products and services?

The people are friendly and prompt. The work well done.

Report a concern   April 14, 2018 — Rated 9 out of 10 by Shirley Boren Zerorez Phoenix
What do you like about our products and services?

The guy showed up in reasonable time, he was polite, friendly , work areas keep clean, worked hard on the cleaning process. He took pride in his work. Took few minutes to talk. He did sell me an additional feature, sounded good to add this final touch for $75.00. Oops his machine broke down before he could add this feature. His supervisor came 40 minutes latter and finished the added feature. (To make carpet soft and stain resistance . ) However I did not find this was necessary, it seemed to make carpet stiff.

Report a concern   April 14, 2018 — Rated 10 out of 10 by Brian Kimberling Zerorez Phoenix
What do you like about our products and services?

Fast professional service. Carpets look great and the techs were ontime.

Report a concern   April 13, 2018 — Rated 10 out of 10 by I.M. Zerorez Phoenix
What do you like about our products and services?

Great service tech. Arrived on time. Very respectful. Made great recommendations. Very easy payment process. Good communication. Overall great experience.

Report a concern   April 13, 2018 — Rated 10 out of 10 by S.R. Zerorez Phoenix
What do you like about our products and services?

Prompt, professional techs. Got the job done quickly. -18 year old carpets look like new.

Report a concern   April 13, 2018 — Rated 10 out of 10 by D.H. Zerorez Phoenix
What do you like about our products and services?

Great job! Friendly, efficient tech and phone personnel.

Report a concern   April 13, 2018 — Rated 10 out of 10 by Bob Zielinski Zerorez Phoenix
What do you like about our products and services?

The two gentlemen that came and did my carpet and grout were very professional and did a great job I would recommend them to to anybody and also your company thank you so much

Report a concern   April 13, 2018 — Rated 8 out of 10 by T.R. Zerorez Phoenix
What could we do to improve?

The carpets did look pretty good afterwards, but however I only used you because of the 3 room deal you had going on. without that there would be no way, the prices are outrageous

Report a concern   April 13, 2018 — Rated 10 out of 10 by L.R. Zerorez Phoenix
What do you like about our products and services?

The price I was quoted did not change. There were no hidden fees. Everything was explained before any work was started. The the technician was very polite and took time to explain every step to me.

Report a concern   April 13, 2018 — Rated 3 out of 10 by C.P. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Carpet just wasn't clean

Report a concern   April 13, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Things were very easy to schedule. Communication was prompt and efficient. Our technician was on time and polite and professional. The job was done extremely well and my tile looks brand new!

Report a concern   April 13, 2018 — Rated 8 out of 10 by J.G. Zerorez Phoenix
What could we do to improve?

Less cost
More experience
Better quality for the price

Report a concern   April 13, 2018 — Rated 7 out of 10 by D.S. Zerorez Phoenix
What could we do to improve?

You are a little higher priced than some competitors, especially on a smaller job

Report a concern   April 13, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Promptness and professionalism

Report a concern   April 13, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

The carpet dries quickly and smells wonderful. The tile looks clean . The traffic areas on my carpet stay clean longer. The whole company is easy to deal with..all very pleasant and professional

Report a concern   April 13, 2018 — Rated 8 out of 10 by J.H. Zerorez Phoenix
What could we do to improve?

You did a great job but once the job was completed, I wasn't told about your first responder discount until minutes after I paid in full. I spent $400 dollars cleaning 2 homes of carpet. Do you really offer that discount or don't advertise it and hope nobody knows about it. Doesn't seen too ethical to me. Thanks!

Report a concern   April 13, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

No odor, dries fast, clean feeling.

Report a concern   April 13, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

I want only senior technicians and expect that when I request a specific tech it could be honored. That being said, i was very happy with who you sent this time. I will cancel using you in future if I am not assured a senior. Two years ago you sent Kyle and I was very unhappy.

Report a concern   April 13, 2018 — Rated 10 out of 10 by Dale Cloud Zerorez Phoenix
What do you like about our products and services?

Had a great experience with Zerorez, technician was professional and cleaned my carpet and throw rug.Wow what a difference. Technician had a great attitude and pleasant personality; knowledgeable also. No annoying smell or residue. Thanks Zerorez

Report a concern   April 13, 2018 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

I like how my carpeting doesn't feel crispy after it is cleaned. The technician was very good and explained the whole process to me.

Report a concern   April 13, 2018 — Rated 8 out of 10 by D.H. Zerorez Phoenix
What could we do to improve?

I was told what day of service I would have, and I would prefer to know a window of time during the day. Did not know when service was arriving until 20 minutes before

Report a concern   April 13, 2018 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

our carpet looks like new!!!

Report a concern   April 12, 2018 — Rated 10 out of 10 by Robert Torkelson Zerorez Phoenix
What do you like about our products and services?

Great job carpet looks much better

Report a concern   April 12, 2018 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

Prompt. Helpful cleaner. Carpet is clean & not soaking wet. Thanks for a job well done.

Report a concern   April 12, 2018 — Rated 9 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Very professionally,

Report a concern   April 12, 2018 — Rated 0 out of 10 by K.S. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

When the carpet dried almost all the stains came back.
Have no idea. upholstry came out very good but both areas that were stained came back almost as bad.

Report a concern   April 12, 2018 — Rated 10 out of 10 by Debbie Munson Zerorez Phoenix
What do you like about our products and services?

Kyle did a nice job. Carpets look like new! He worked in a timely manner.


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