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based on 86513 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. Junior was very friendly, professional & knowledgeable. I would look forward to him again in the future.
You do a good job, carpets look great and you don’t make a mess doing it.
Zeroes was very efficient, they explained everything they will be doing. The carpet came out very clean and was dry in a few hours.
Our carpet looks amazing but mostly importantly, Hayden made the experience exceptional. He was kind, professional, and courteous from start to finish. Our carpets haven’t been cleaned since the were installed in 2012. He took extra care in the high traffic areas, the stairs, and spots around my condo. The carpet looks brand new all thanks to Hayden’s diligent work.
I was disappointed that your company doesn’t accept tips, so hopefully this review of Hayden comes with an extra incentive.
I still have stains on my carpet and the grout on my tile wasn’t totally clean. I wanted to have a chair cleaned, yes it did have urine stains , but I felt like the service guy really didn’t want to clean it , yes I thought the quote that was given to me was for everything the cleaning the smell the spots , I put it out in front of the yard I was very sad to let the chair go , I was hoping we could save the chair.
I was excited to finally get to use your service, but I wasn’t totally satisfied. Maybe next time it will be better. Thank you for asking for my feedback
I liked the service tech.. he really worked hard to try and achieve the results I wanted
The people doing the service (Todd and Mike) were very polite and careful while cleaning. I like that they explained the process and did not waste any time getting started. They were very efficient. The carpet took longer to dry than we were told it would take but this is a humid time of year and because of the heat, we were unable to open the windows/doors. It was not a problem and we left it overnight to dry completely before replacing furniture. It would be better to project more time than less when talking to clients. Carpet feels great, not crunchy, like many other carpet cleaners leave it.
I was a little disappointed that the the laundry room and one of the bathrooms did not clean as well as the others. I don't think that it was due to technique as the other bathrooms look great. I also was hoping that one section of the family room carpet would have cleaned up a little better....there is still a faint darkened area in front of the TV and one section of the couch. It is a lot better than before it was cleaned but I had hoped that the area of heavy traffic would be spotless. I guess that even Zerorez can't perform miracles.
Great service!
Awesome customer service! Will recommend and use again!!!
You were great with service, on time, I just feel like although my rugs are cleaner than before I feel it should have been even more bright/clean than what they are now the next day. Still happy with it overall
It worked. I've cleaned my carpet myself with a Hoover shampooer I bought some years ago. Then I've tried a couple other carpet cleaning companies that did not satisfy me they way ZEROREZ did. Thank you.
The technical side of things interested me and our tech Dylan was very informative. He took his time to let us understand the different levels of service that could be done. We we're pleased with the work and will ask that Dylan come back to clean again in the future.
Very nice technician who got straight to work. Very Personable. Terrel
no complaints.
From beginning to end of dealing with Zerorez, the staff was compitent, timely, efficient and true to their words. The man who cleaned was professional and very nice to have in our home. The pricing was fair and straight forward from the very beginning. Will only call on Zerorez to clean our carpets.
Your tech was awesome when he came out to clean. You customer service personnel who answer the phone was not very nice when I was asking about a specific special. The only reason I kept the appointment was because it was for my daughter otherwise I would've went somewhere else.
Tech was friendly and thorough
I have been watching or listening to your commercials for some time. One of my neighbor used your service recently and recommended you. I was able to book you on the Internet in a couple of days at a time that was convenient for me. The job was done in a professional manner and the result was very good.
Products work well and carpet cleaning is great!
Carpets are not crunchy
Just don't feel the cleaning process is any better or different than other carpet cleaning. Tech didn't have a uv light in his van so was unable to spot treat pet stains. Instead used an odor treatment which didn't improve odor and odor was worse after cleaning.
In a word: simple. Everything from making the reservation online until the tech was done was such an easy process. The carpet and tile look great, so we are very happy...thank you!
The good news:
The gentleman that came to my house was wonderful! He had a fabulous attitude and did a great job explaining everything to me and the carpets look terrific.
The bad news:
I completely feel like there was a bait and switch with the price. I ended up paying more than double what I was quoted of the phone. Why do they even gave phone quotes? The process seemed like a scam.
I had quite a few carpet companies give me a quote, most but not all, more expensive, I went with zerorez not only for the price, I had a recommendation from a friend.
The problem is I just can’t get over this feeling I have been had. I’m really not interested in doing business with a company that I feel misrepresented themselves.
I'm happy with the cleaning results. Susan answered my questions when I called. Manuel was on time, efficient and very personable. When I need my rugs or upholstery cleaned again, I would like him to do the work.
The carpet was spotless and the tech was so nice, courteous and helpful!
The tech was quick and did a check of the areas and gave a quote for pet stain treatment. He was in and out of our home in under an hour. He showed up several hours earlier than we requested. The carpets took a while to dry and they were crunchy/stiff. The stains are already reappearing after 2 weeks.
Great service
I had never heard of you but got a great recommendation from Martha Karlen. Your folks:
(1) Showed up on time;
(2) Did a fabulo0us job on he carpet and floors;
I was trul impressed with the procedure, as the soapless process left the dry carpet after cleaning to be extremely soft like new carpet.
Congrats as I won use anybody else but your company in th e future. Jim
I had a wonderful experience with Zerorez. The specialist moved quickly, was very respectful of my home and showed me where the problem spots were. I highly recommended their services. My pet urine spots are gone! I was so worried we would need to replace the carpets and they are good as new after Zerorez cleaned them!
Fast friendly and my carpets feel nice.
Thank you
First name removed
The technician was on time, friendly and did a great job! My carpet looks beautiful and doesn't have the usual "crunch" that you find with other carpet cleaning companies. Thanks Zerorez!