Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86512 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2018 — Rated 10 out of 10 by B.B. Zerorez Phoenix
What do you like about our products and services?

The technique used and the smell is so fresh

Report a concern   July 27, 2018 — Rated 10 out of 10 by L.A.G. Zerorez Phoenix
What do you like about our products and services?

It gets my carpet very clean and it stays clean longer. Technician was great also.

Report a concern   July 27, 2018 — Rated 10 out of 10 by Baharak Tabarsi Zerorez Phoenix
What do you like about our products and services?

Timeless, professionalism, courtesy.

Report a concern   July 27, 2018 — Rated 10 out of 10 by G.C.S. Zerorez Phoenix
What do you like about our products and services?

Carpets looked really clean!

Report a concern   July 27, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

Technician was right on time, uniformed, articulate, professional and kind.

Report a concern   July 27, 2018 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Quick, easy, friendly service and great product!

Report a concern   July 27, 2018 — Rated 10 out of 10 by R.J. Zerorez Phoenix
What do you like about our products and services?

The carpet always look like it's brand new when they're finished

Report a concern   July 27, 2018 — Rated 10 out of 10 by T.R. Zerorez Phoenix
What do you like about our products and services?

They did a great job!

Report a concern   July 27, 2018 — Rated 10 out of 10 by Mary Kellams Zerorez Phoenix
What do you like about our products and services?

Chemical free and always a job well done. My carpet is like new each time. Customer for life :)

Report a concern   July 27, 2018 — Rated 10 out of 10 by L.N. Zerorez Phoenix
What do you like about our products and services?

Abel was our technician and he did a great job. He explained everything to us about the cleaning process, and we will use Zerorez again.

Report a concern   July 27, 2018 — Rated 10 out of 10 by Gregory Breemes Zerorez Phoenix
What do you like about our products and services?

The technician we had was very experienced and professional. He took his time and the results showed it.
We highly recommend Zororez to everyone.
Thank you
Greg

Report a concern   July 27, 2018 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Our serviceman Mike along with Rubin were excellent. Mike is an amazing representative for your company. He was outstanding. Many thanks for employing and training this fine man.

Name removed

Report a concern   July 27, 2018 — Rated 10 out of 10 by R.P. Zerorez Phoenix
What do you like about our products and services?

Technician was knowledgeable, professional and honest. Product was nice and cleaned the floors well.

Report a concern   July 27, 2018 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Reasonably priced, makes accommodations when you don't meet your time window, your people do a good job and the carpet is clean and has no residue.

Report a concern   July 27, 2018 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Excellent service and great results. My carpet has never been so clean.

Report a concern   July 27, 2018 — Rated 10 out of 10 by E.F. Zerorez Phoenix
What do you like about our products and services?

Our carpets are spotlessly clean after your cleaning service! Great employee!!!

Report a concern   July 26, 2018 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

quick and efficient. carpets look very clean

Report a concern   July 26, 2018 — Rated 10 out of 10 by Steve Mayer Zerorez Phoenix
What do you like about our products and services?

We had to have a redo as after the carpet dried, there were spots left. Also the the excess grout sealant material was not removed well. The tech came in yesterday and did an awesome job in cleaning up the spots and excessive sealant. It also appeared that our kitchen grout was not originally sealed. this was remedied and cleaned up very well with no excessive residue. The tech was very friendly and professional, and would not take a tip! This shows me the high level of ethics and professionalism in your organisation.

Thanks Steve

Report a concern   July 26, 2018 — Rated 10 out of 10 by Eric Butruff Zerorez Phoenix
What do you like about our products and services?

The tech Tyrell (Sp?) was great and my carpets haven't looked this great after being cleaned in as long as I can remember.

Report a concern   July 26, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

There are no chemicals used in the process. The techs are always friendly and always clean.

Report a concern   July 26, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

On time and did a great job. These carpets were a wreck and he came right in and went to work. No real managing of expectations which I liked.

Report a concern   July 26, 2018 — Rated 10 out of 10 by N.D. Zerorez Phoenix
What do you like about our products and services?

Personable, efficient technician.

Report a concern   July 26, 2018 — Rated 10 out of 10 by Barbra Byrd Zerorez Phoenix
What do you like about our products and services?

Easy to use online scheduling, great communication/confirmation of appointment. Fast quality service at a reasonable rate.

Report a concern   July 26, 2018 — Rated 5 out of 10 by L.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Residue left in several corners of a couple rooms. I assume it's the "orange-based cleaner".

I asked the tech NOT to wet my hardwood floors but rather than direct his spray wand away from the wood, he said he would mop it up when he was finished.

The good news is where the grout appeared to be badly stained...came clean. And parts that looked clean at first are now darker. It's hard to fathom.

Terren is a nice young man but it's obviously not his business.

Report a concern   July 26, 2018 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

I was very Pleased with the guys, polite etc , sweet to my dogs.AND The carpet Looks GREAT!! I want to say though that after booking online, i had several repeat fone calls to confirm my time of appt, and it was a bother
I am busy at my home office, and did not want the several calls about my carpet cleaning.

Report a concern   July 26, 2018 — Rated 10 out of 10 by H.L. Zerorez Phoenix
What do you like about our products and services?

Customer service is excellent. Brad, our technician, did a fantastic job and was extremely friendly and helpful.

Report a concern   July 26, 2018 — Rated 10 out of 10 by N.Q. Zerorez Phoenix
What do you like about our products and services?

Friendly, no hidden cost, fast and on time.

Report a concern   July 26, 2018 — Rated 10 out of 10 by H.M. Zerorez Phoenix
What do you like about our products and services?

Reliable and efficient. Good job.

Report a concern   July 26, 2018 — Rated 10 out of 10 by P.N. Zerorez Phoenix
What do you like about our products and services?

Grout cleaning process cleaned my grouts. Technician was professional, and very concerned about my satisfaction. I highly recommend zerorez.

Report a concern   July 26, 2018 — Rated 7 out of 10 by S.B. Zerorez Phoenix
What could we do to improve?

I was not really happy with how the shower came out. I had not looked at it by the time that the technicians left because the carpet in the bedroom was still wet. Around the edges of the shower looked like it had not been done at all.
The carpet was a little stiff and crunchy but that is probably to be expected.
Other than that I think everything else came out very nice.


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