Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84654 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 28, 2018 — Rated 10 out of 10 by James Gonsalves Zerorez Phoenix
What do you like about our products and services?

The young man who came to my house was courteous and did a great job in getting spots out of the carpet. I have used Zerorez before and I would recommend Zerorez to anyone who needs there service.

Report a concern   April 28, 2018 — Rated 5 out of 10 by S.M. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I paid to have a protectant put on my stairs after cleaning. Through no fault of the technicians who were very nice, the sprayer broke down. They applied the protectant using a spray bottle. It did not appear that that worked very well at all.

Report a concern   April 28, 2018 — Rated 10 out of 10 by Jane Sacks Zerorez Phoenix
What do you like about our products and services?

The cleanliness and the fact that they leave no soapy residue. Additionally, they are environmentally friendly and dry in far less time than the old fashioned way of carpet shampooer cleaning.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Rebecca Habbershaw Zerorez Phoenix
What do you like about our products and services?

The professionalism was superb. He did a great job explaining the process and why your brand is different. He did a great job on our tile and grout.

Report a concern   April 27, 2018 — Rated 7 out of 10 by D.F. Zerorez Phoenix
What could we do to improve?

The cleaning went well the tech arrived on time and was very friendly. I am disappointed that several spots didn’t come up (it doesn’t appear they were pretreated) and I thought the high traffic areas didn’t get cleaned as well as I had hoped. I do recommend that you inform customers to remove the stuff from under the stairs in advance. The over spray from the equipment soaked everything under my stairs and I had to ask the tech to dry the tile floor as he was walking out. Also the stairs and the landing were extremely wet. It took nearly 4 days for them dry completely even with a fan blowing on them for 2 days. There was also a musty smell for several days in the house when I had hoped it would smell fresh and clean.

Report a concern   April 27, 2018 — Rated 10 out of 10 by B.G. Zerorez Phoenix
What do you like about our products and services?

Very good customer service from Hayden. He explained all of the process with excellent follow-through. His fellow employee, Junior was also an excellent employee.
We would highly recommended using zero razz to our friends

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

The employee that cleaned our carpet was very professional, thorough, and polite. He did an excellent job with the cleaning. The carpets looked and felt wonderful afterwards.

Report a concern   April 27, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

The service techs were on time, fast and efficient.
I enjoy doing business with a company that has employees that treat you with respect.

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

I needed to have my bedroom carpet cleaned and your company was recommended.

I decided to ask about cleaning my smaller area rugs also while he was here. I have never had a wool area rug cleaned so I was apprehensive to do both of my wool area rugs. I decided to be conservative and only chose one rug to see how it turned out. Steve did a great job on the wool area rug and it looks new again. Now I am sorry that I didn't have him do my hallway runner at the same time for an additional $48 :(

I understand that the minimum charge is $84, so I will have to wait until more items need to be clean. I will call your company again when that time comes.

Report a concern   April 27, 2018 — Rated 10 out of 10 by R.C. Zerorez Phoenix
What do you like about our products and services?

The gentleman who was here explaining the situation was very honest and forthcoming about our carpets which we appreciated
The tiles looked great when they were done

Report a concern   April 27, 2018 — Rated 10 out of 10 by A.P. Zerorez Phoenix
What do you like about our products and services?

Everything went as scheduled, the technician arrived at the start of the arrival window and did an excellent job.

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Excellent service

Report a concern   April 27, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

I would give Peter a 10 for his experience and work ethic, his new trainee a 10 for his manners and a good future with your company.
The carpet is almost dry as of Saturday am, however the urine smell is still present in two areas. The carpet looks pretty good as far as stains. The carpet is just 5 yrs old not 14 yrs. as noted.
The cost for cleaning was very high and we could not really afford to go into debt, however we felt if the carpet could be revived it would protect our investment. We were displeased with the cost for cleaning the living dining area and then charged additional cost for the hallway. I was told the cost would be a special for $135 for 250 sq. ft. and extra for removal of the urine which Peter said it would take at least 3 of the jugs of your solution. After a demo I could see it working. I feel the 2 areas should be gone over with more of your regular cleaning solution or whatever is necessary in order to remove the smell. In reading the invoice the chemical cost was too high.We would like a follow up visit in order to have satisfaction and recommend your company to others. Please give us a call @ Phone number removed to resolve these issues.

Sincerely,

Mrs. John Last name removed (Patricia) April, 28th 2018

Report a concern   April 27, 2018 — Rated 10 out of 10 by K.T. Zerorez Phoenix
What do you like about our products and services?

The technicians were friendly and professional, and our tile and grout looks great!

Report a concern   April 27, 2018 — Rated 10 out of 10 by Krista Dugan Zerorez Phoenix
What do you like about our products and services?

Whatever cleaner you used smelled great!!

Report a concern   April 27, 2018 — Rated 10 out of 10 by K.O.T. Zerorez Phoenix
What do you like about our products and services?

Get service and our carpets look great!! Already told Jerry's sister about the service and she is considering you.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Lynda Thurmond Zerorez Phoenix
What do you like about our products and services?

My carpets are impeccably clean and no residue or soap. Tech was awesome and explained the whole process. I will definitely use your services again.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Laura Crawford Zerorez Phoenix
What do you like about our products and services?

I love that the fabrics (I had my couch cleaned this time, but have had my carpets done in the past...which I no longer have) aren't crunchy, they don't feel sticky, no residue, and they smell fresh and clean. My sofa had not been cleaned for over 15 years and it has been through 3 dogs, a cat, and multiple people. My service guy got it so clean it looks like I just bought it!!!

I have been a loyal customer of Zerorez for many years and I will continue to use them in the future.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Linda Mathews Zerorez Phoenix
What do you like about our products and services?

I like that you don't use detergents, and the price can't be beat. Add to that the knowledgable professional technicians like Steve, and why would anyone use any other company?

Report a concern   April 27, 2018 — Rated 10 out of 10 by V.K. Zerorez Phoenix
What do you like about our products and services?

Just had carpeting cleaned and very pleased

Report a concern   April 27, 2018 — Rated 9 out of 10 by D.D. Zerorez Phoenix
What do you like about our products and services?

My carpets stay clean much longer with zerorez then my friends' do with other companies.

Report a concern   April 27, 2018 — Rated 10 out of 10 by Colette Meisner Zerorez Phoenix
What do you like about our products and services?

The service was amazing, no awful chemical smell, just clean. Our technician was right on time, explained the process to us and was extremely professional.

I would highly recommend.

Report a concern   April 27, 2018 — Rated 10 out of 10 by A.G. Zerorez Phoenix
What do you like about our products and services?

Your prices are reasonable and you always do a great job!!

Report a concern   April 27, 2018 — Rated 10 out of 10 by M.S. Zerorez Phoenix
What do you like about our products and services?

The two technicians who came to clean my carpet and tile were amazing. They were so friendly, efficient, and professional that I would be delighted to have them come again. The work done was fantastic!

Report a concern   April 27, 2018 — Rated 0 out of 10 by K.K. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Stains on tile after treatment. Also, grout destroyed after treatment. Techno giant claimed our grout was “soft”. Not impressed.

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

all natural , nothing left in carpet

Report a concern   April 27, 2018 — Rated 10 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

They live up to their promises and values.

Report a concern   April 27, 2018 — Rated 10 out of 10 by J.S. Zerorez Phoenix
What do you like about our products and services?

The technician was very thorough and I felt like my carpets were cleaner than they’ve ever been.

Report a concern   April 27, 2018 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

I like the carpet feels clean when it drys and looks great.

I think his name was Jose and he was great and did an excellent job.

Report a concern   April 27, 2018 — Rated 5 out of 10 by D.V. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The male worker left the front door open when I got back from the dog park. This was very scary when I returned home. This was my first time using Zerorez and was not happy.


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