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based on 86511 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemical feel or smell.
We had a small accident on our carpet in less than a week the top fiber of our carpet which I understand is what your entity focuses on cleaning which come together and disgusting so we had to shampoo her carpet or have the top layer of our carpet cleaned Your company volunteered to come back out and clean our carpets but we had to have them cleaned before you could come out it was an emergency situation I contacted your company and asked if I could obtain even a partial refund which is what my credit card company suggested you are completely uncooperative I’d work with you in the past I will write a very negative review I will publicly and socially let every company or person that I work with le I contacted your company and asked if I could obtain even a partial refund which is what my credit card company suggested you are completely uncooperative I’d work with you in the past I will write a very negative review I will publicly and socially let every company or person that I work with no to never work with you and that’s with every office that we own and with the several hundred people that we went into every day
Tech was very good
The Product you used cleaned the carpets very well and the Technician was very punctual and professional.
The professionalism of the carpet techs
Dylan was knowledgeable and took his time to ensure the carpet was cleaned thoroughly. thank you.
Got out spots in the carpet
Dried fast
No odor
The cleanest my carpets have ever gotten from any company I’ve used in the past 20 years of domestic care. No chemical smells, just very clean feeling and smelling carpet. I also love that it truly only takes 8hrs dry time max for my high traffic areas! I’ll never leave Zerorez!
The carpet cleaner was nice, professional and quick. He did a great job. My carpet looks great.
Completely natural.
Great service and terrific customer service!
Rooms were dry in about two hours.
Carpet looks and feels good.
Tech (Angela) was very meticulous and professional. She even cleaned a floor mat from my Mustang at no extra charge.
great job on the carpet, great experience interacting with the organization
It was fast but I guess i couldn't notice much of a difference because the carpet was already clean before we moved in
Terrell did a great job!
Just always great service
Very good service.
We were contacted two days before the appointment re confirmation and we also received a call from the guy 15 minutes before he arrived
The man was really pleasant and helpful and he did a great job on the carpets.
I can’t recommend them highly enough.
Great company.
prompt, easy service!
Jeff was my technician, he did a great job, answered all of my questions and explained the products and process thoroughly.
Timely and chemical free
Drying time is much longer than was indicated.
Needed to keep door open for cords and hoses that were used. Not ideal when its 100+ degrees outside.
Carpet is smelling unpleasantly musty the day after...was expecting more of a refreshing clean smell.
Carpet cleaning was not even close to the same quality that we received last visit.
The tech was great, but the results were not awesome like the first time!
Prompt, courteous service and excellent results
Carpet cleaning was just beautifully done. I couldnt of asked for a better out come..
The tech was very professional
I like that you don't use soap or other cleaners.
I liked the way the carpet looked when done. I liked the fact that you were able to check for pet urine. I will use you again on my tile and grout and that will be the true test.
Carpets were done great but never noticed the reps wearing booties until they offered me a pair to use when they were leaving. 2nd, I asked the rep what the total price would be so I wouldn’t be surprised at the end this was done once I added the pet treatment,he was already working on the upstairs. He put it into his phone and gave me a number. I said it was fine and away he went back to cleaning. Once done he asked me to sign on his small phone2x I never saw a total or any disclaimers. Once he and his partner left I received a receipt via email for about $75 more than the total he told me I called the office and was told very politely ( the next day) the new price was the price and they would use my experience as training and also thanks for the feedback on the phone signature. I was given a $50 credit to my account for the misunderstanding. Not sure I’ll use it. The techs were very nice though.
Everything! It was a simple and easy process to schedule and Zerorez delivered world class service! I regret not contacting them sooner and laboring through the process myself. After renting carpet and tile cleaners over the years and loaboring through the process myself I realized how foolish I had been. Zerorez performed a whole house cleaning within a few hours and the results are fantastic. I’ve become a customer for life!
The carpet is dry so fast after the cleaning