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based on 87562 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always do a great job!
Everything!
So far so good.
Serviceman was friendly and informative with a pleasant personality. He gave me helpfiul hints about how to care for the caroeting and reduce dust.
Friendly service
Cleaning system fast and thorough
Excellent, professional service. Will definitely use you guys again. Thank you!!
Your Tech was outstanding very methodical very caring kept things clean explain technique you did things extremely well
Great technician
The young gentlemen who came to clean the carpet were wonderful. They were nice, personable and did a fantastic job! Thank you.
Pleasant Technician, listened well, made every effort to please the customer.
Pleasant scent of materials used.
Materials used were fast drying.
I liked everthing except this survey.
Your employees who handle the very cool equipment.
THANK YOU AUSTIN! FLOORS LOOK AMAZINGLY BEAUTIFUL! VERY PROFESSIONAL AND COURTEOUS! WILL DEFINITELY USE ZEROREZ AGAIN
They literally don't move anything when cleaning carpets, 3 rooms 2 of which only had lamps and cleaned around them, closet doors in one room where centered and cleaner was scooted around doors where not slid to one side or the other to make sure everything was cleaned, the other room doors were already slid to one side and only the side that was open got cleaned. And the last room again empty except a crib which is easily slid or could have easily asked me to move it during the clean. It was cleaned around the crib no attempt to slide it which is easily done by one person or again could have asked me to, no attempt to clean under the open area below the crib. But will add they did do a good job of removing a large pet stain in one of the rooms. I know they say they don't move anything but come on be reasonable: 2 lamps and a crib.
The tech was awesome! The attention to detail and what was done, quite honestly, has been lost in the service industry. Add to that, the method and cleaning process with no chemical cleansures was outstanding. I would highly recommend Zerorez to anyone.
Too expensive
you didn't try to sell me additional services
Caleb did an amazing job on our floors! I was surprised how clean they really got!
Eric did an excellent job. He was very professional and personable.
Very professional cleaners. Our tile and grout looked so much better after the cleaning.
Friendly and efficiencies service. Thank you
My carpets went from looking like they needed to be replced to looking super clean and stain free!
Tyrel (sp?) was so helpful. He explained the service and how it was different from other products. The difference in our rugs was dramatic. Yes, we will recommend this to others.
Quick efficient and fair price
There is a sticky substance on my carpet and it wasn’t removed. They have contacted me to come out and fix it. If they do, I’ll change my opinion
I was quoted approx $220. My son was home when they arrived. We had one less bedroom cleaned than originally discussed, and the bill was almost $270. We were told a receipt would be emailed. It wasn't. I called and left my phone number with all of these details and repeated my email address. You have it, since you emailed me this survey. I still don't have a receipt, and no one has called. How disappointing.
Good guy, fast and clean.
The two technicians were great
My carpets took a long time to dry
The technicians are always nice and courteous. When I get my carpets cleaned please tend to stay cleaner longer than when I do them myself