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based on 87569 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The entire operation from start to finish is exceptional. Everyone I've dealt with is professional, personal and wants to make sure that the customer is satisfied. That is certainly refreshing today. It's hard to find companies that take pride in what they do. I can't say enough about your staff. I want to commend Shantayvia, Micah and Kyle for their efforts!
Our rep Junior was very professional.
Zerorez is a superior cleaning service in every respect! I used to use Stanley Steamer for five visits. There is no comparison! Zerorez, in my opinion, tops them all. I believe that anyone who tries Zerorez will not be disappointed. Victor Pinzon, San Tan Valley, Az
Services are wonnderdul but the people make the company!
Great service and courteous technician. My floors and carpet look great!
No disappointment, we don't know anyone
very thorough and professional
Unable to eliminate the odor in rug.
I was happy with the carpet cleaning but not happy about my travertine flooring not being cleaned due to sealant.
Technician was nice. But honestly I just think I paid too much for the service. My floors weren't dirty enough and there were still some spots that weren't totally cleaned.
Environmentally friendly and reliable good service
The technician took time to treat all the urine stains on our carpet. He was polite, and thorough with the cleaning.
Junior did a great job!
On time
Service good
And clean carpets
My light colored and plush carpet came out very clean and I am super happy with the results!
The best carpet service I have ever had
I appreciate that Zerorez was flexible with scheduling, and that I was able to get my carpet, stairs, and rug cleaned within a day or two of calling.
Our technician, Tarrell, was friendly and efficient! I will absolutely call Zerorez in the future.
Rep was excellent!!!!
Quality of work! The cleaner was courteous, on time and hard working
I appreciate uour team coming out and I realize this isnt the beat carpet. Right away I could tell the traffic areas did not come clean. I called and was asked to let them dry first before a final evaluation. Well the look terrible. The technician did not spend any extra time on the heavy traffic areas. Those areas need to be redone when we can get it scheduled...
2 great individuals showed up on time, got to work nd did a great job!
My carpet was not even that dirty and the cleaning didn’t remove some of the dark spots from the heavy traffic areas. I have done carpet cleaning in the past and have seen better results from other traditional methods. Not sure it was worth the money. The technician was great and did his job well the cleaning was just not what I expected.
Awesome service, this is the 3rd time I've had ZR come and clean my carpets and this visit has been the best!
I like your service and it was a very good job on our carpets. The young man did a very good job as the rugs looked very clean.
I liked that no chemicals were used.
Well the floors are fresh and clean . It has been almost a full week and no dog marks. The only thing is the laundry room smells damp and there was a spot that did not get fully cleaned in laundry room . I’m trying to just air it out .
Lack of communication. A recap of the order should have been confirmed at end of conversation. If Owner not present at time of cleaning the tech should call the owner to confirm the order. My carpet had stains that did not get clean. I believe the professional should be able to determine if the stain can be removed. Had I known the stains were going to remain the same, I would not have wasted my money. Ultimately, I had to have the carpet replaced.
I had my carpets cleaned on 10/9 and the techs did a great job. There was one stain that another cleaning service tried to clean unsuccessfully, but your team was able to get it out. I am so happy because that stain really bothered me. I will definitely use your company again, and have already recommended you to others.
The efficiency of the two technicians, the safety they used in my home even on wall corners, the no smell no chemicals used and how clean the carpets looked
Products are good
Representative very good, efficient and very good about explaining
Service, I feel, is too expensive