Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87562 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 15, 2018 — Rated 9 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

How good it looks after the cleaning and no chemicals.

Report a concern   October 15, 2018 — Rated 10 out of 10 by Diehm Chiropractic Susan Ortiz Zerorez Phoenix
What do you like about our products and services?

It was the first time we utilized Zerorez services, and we were extremely happy with the outcome. The carpets looked like new again, and spots that we thought were "chronic" actually were able to be removed. Our service professional, Junior, did an amazing job and was exceptionally courteous and knowledgeable. We look forward to getting the remainder of our office cleaned using Zerorez. Thank you again for the great service!
-Dr. Michael S. Diehm
Diehm Chiropractic, PC

Report a concern   October 15, 2018 — Rated 10 out of 10 by Ashley Sokol Zerorez Phoenix
What do you like about our products and services?

My tech was on time and very professional. He explained the entire process and the changes I might see in my rug and tile cleaning. Will definitely use ZeroRez again!

Report a concern   October 15, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Carpets and area rugs get very clean as do tile floors. And ZERO Residue!

Report a concern   October 15, 2018 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Great job..very professional and personable

Report a concern   October 14, 2018 — Rated 10 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Th carpets came out sooo good very clean and the STM’s didn’t re-appear, and the technician was awesome.

Report a concern   October 14, 2018 — Rated 10 out of 10 by Shirley Spiegel Zerorez Phoenix
What do you like about our products and services?

The service technician was very informative and helpful. My mom is 81 years old and had company coming into town on Thursday. She had moved everything out so the floors could be done. When the technician arrived, he didn't realize it was a 2nd floor apartment, and didn't think he had enough hose. He worked it out by parking closer and did an amazing job on my mom's floors. Thank you so much for your wonderful service. It is nice to count on someone in Arizona, when I'm in Oklahoma trying to help my mom.

Report a concern   October 14, 2018 — Rated 10 out of 10 by Stefaney Mowry Zerorez Phoenix
What do you like about our products and services?

My tile and grout look brand new!!

Report a concern   October 14, 2018 — Rated 10 out of 10 by M.D. Zerorez Phoenix
What do you like about our products and services?

easy to schedule,fast work and a very nice job

Report a concern   October 14, 2018 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

Very efficient. Excellent job

Report a concern   October 14, 2018 — Rated 5 out of 10 by L.B. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was nickeled and dime'd. I purchased 2 rooms of carpet, 2 rooms of tile, and stairs with 2 landings (but I only have 1 landing). My 2 1/2 rooms of carpet made up one room. My kitchen is one room and my dining room is another. The person stated that the 4 feet left of my kitchen were not Actually my kitchen. Same with my dining room (The majority of my Dining room didn't need cleaning. I only needed sections of it cleaned for the high traffic area part) I was so sick of bantering back and forth with him. He spent time cleaning unnecessary parts that could have been spent cleaning the 4 feet of the parts that I needed. In addition I paid 45 dollars for grout sealing which I saw was a can that I could have bought at home depot. He took that with him. There was a rag in the room that I picked up and started to wipe the tiles he didn't but he took it. He also left tiles in front of the deep freezer dirty. I told him he could have call my name and I would have moved it. When I moved it, tons of water was under there. There is also dirt around edges which he replied that they cant get to because there machines are round. So he watched me as I was cleaning it up. Also I can still clearly see where the grout sealing stuff was sprayed. It isn't consistent. He didn't believe me when I told him the floors would be clean after his 'spot test'. Its dust and people walking it for 2 years. It came clean as I said it would. I had a handy man here at the same time and the Zerorez guy wasn't very patient so I had to keep cutting him off as I was talking to the handy man. Then I really had to cut him off mid sentence to go pay the handy man. I was down there by myself moving furniture room to room. He should have done the carpets last because I have streak marks on the carpet from moving the table back out into the kitchen. The last thing I remember after all this is him asking me for a review and I thought to myself, that just isn't right. I gave myself a day to cool down. This is my review after cooling down.

Report a concern   October 14, 2018 — Rated 10 out of 10 by Creative Living Deborah Covington Zerorez Phoenix
What do you like about our products and services?

Quick professional service & odor-free products.

Report a concern   October 14, 2018 — Rated 4 out of 10 by C.N. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

My house has a strange odor ever since I had the carpets cleaned. The carpet looks great, but the smell has been difficult to live with.

Report a concern   October 14, 2018 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

Great job.

Report a concern   October 14, 2018 — Rated 10 out of 10 by Daniel Lawson Zerorez Phoenix
What do you like about our products and services?

Professional and quality

Report a concern   October 14, 2018 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Tech explained the process thoroughly and politely. The end result turned out just as we discussed.

Report a concern   October 14, 2018 — Rated 3 out of 10 by A.O. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The estimate was 380 and the actual work was 470. I was shocked and disappointed when I evaluated the work. 1.5 hours of work should be a much better value. Please tell me the estimate before you start the work!

Report a concern   October 14, 2018 — Rated 10 out of 10 by G.W. Zerorez Phoenix
What do you like about our products and services?

The carpets were cleaner than it has been in years. I liked the way the product works

Report a concern   October 14, 2018 — Rated 10 out of 10 by B.H. Zerorez Phoenix
What do you like about our products and services?

I just love it all !!!..

Report a concern   October 14, 2018 — Rated 10 out of 10 by L.B. Zerorez Phoenix
What do you like about our products and services?

they do a very thorough job and easy to work with. Thank you

Report a concern   October 14, 2018 — Rated 10 out of 10 by M.C. Zerorez Phoenix
What do you like about our products and services?

They were fast clean and easy. They got out all the stains with no problems.

Report a concern   October 13, 2018 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Quality

Report a concern   October 13, 2018 — Rated 10 out of 10 by Barb Breeze Zerorez Phoenix
What do you like about our products and services?

I would highly recommend the service and employees of Zerorez. Micah, the scheduler, was very prompt in her email correspondence and worked hard to schedule my appointment when I needed it. She also sent follow-up reminders so I would know what was happening. Steve, the technician, was knowledgeable, professional and very thorough. He was helpful and had suggestions to keep the carpet looking clean. I appreciated his excellent customer service and knowledge. I would highly recommend this service - my carpet looks great and they were very professional!

Report a concern   October 13, 2018 — Rated 10 out of 10 by Natalie Aisoff Zerorez Phoenix
What do you like about our products and services?

Professional Staff on phone and in home.

Quality Service and carpet cleaning.

It doesn’t take hours to dry and the carpets are not crunchy.

Clear idea of pricing, on time and a phone to confirm on way.

Excellent job Zerorez!

Report a concern   October 13, 2018 — Rated 9 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

The service was great. The only reason I didn’t give a ten is because the pet odor did not come out at all

Report a concern   October 13, 2018 — Rated 10 out of 10 by C.S. Zerorez Phoenix
What do you like about our products and services?

Showed up on time. Explained & went over everything. Quick. Super friendly. Great job!

Report a concern   October 13, 2018 — Rated 10 out of 10 by Bruce Bartinelli Zerorez Phoenix
What do you like about our products and services?

Great service, the two men were so nice

Report a concern   October 13, 2018 — Rated 10 out of 10 by Karen Hall Zerorez Phoenix
What do you like about our products and services?

How nice & easy it is having Zerorez come over and get the job done quickly.
The employees are always so friendly & helpful.
I love the way the carpet feels afterwards ~ soft & clean:)
Thank you Zerorez!

Report a concern   October 13, 2018 — Rated 10 out of 10 by David Leach Zerorez Phoenix
What do you like about our products and services?

Great service, technicians are always knowedgable and very helpful. Product is great and the carpets look great.
We have used Zerorez numerous times on our own home and on our ptoperties, they are always a great value. I highly recommend the company.

Report a concern   October 13, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

Service was on time and professional.


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