Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87562 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2018 — Rated 10 out of 10 by E.C. Zerorez Phoenix
What do you like about our products and services?

One of the things that I noticed is that there was no residual chemical odor and the carpets dried in such a short period of time.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Eric Lovelis Zerorez Phoenix
What do you like about our products and services?

Technician Paul was very thorough and explained everything completely. Very happy

Report a concern   October 17, 2018 — Rated 10 out of 10 by K.G. Zerorez Phoenix
What do you like about our products and services?

Everything except emauling me after I already wrote a nice review! Plz do not send me more emails or share my address! I will be very upset as I hand donmuch sosm I had to change my email address.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Mark Hastings Zerorez Phoenix
What do you like about our products and services?

12 year old carpet, with a dog, a dog that sheds, and come in and out of the house all day, carpet in terrible shape, dingy and lots of stains, did not expect much, but the carpet looks great, clean and a 1000 percent better, treatment was fast and thorough, mike was very professional, and knowledgeable. Dry time was about 4 hours, and no chemical Odor, will use again, and recommend to friends and family..

Report a concern   October 17, 2018 — Rated 10 out of 10 by N.M. Zerorez Phoenix
What do you like about our products and services?

Zerorez representatives are always professional and don’t disrupt the house while cleaning rooms. The carpet always looks so nice and refreshed. It smells good and is never crunchy after it dries. Zerorez is my go to for carpet and furniture cleaning.

Report a concern   October 17, 2018 — Rated 10 out of 10 by Jennifer Sharlit Zerorez Phoenix
What do you like about our products and services?

our service person worked very hard at getting cat stains out. all the carpets looked great. I love your water. Just bought another big jug. Most amazing on stainless. if you have had other "cleaners" put on your stainless, it takes a while to get it off but once you bring it back to its original it is so easy to keep it clean and no streaks. we use it when there is a spill by human or cat to clean up the carpet and it works so well. I really love it when I have to clean the hood over my stove. Viking and really big. again your water just cleans all the grease off and makes it all shiny again.

Jennifer Sharlit

Report a concern   October 16, 2018 — Rated 10 out of 10 by Megan Reineke Zerorez Phoenix
What do you like about our products and services?

I love how fast and efficient it was to clean my carpet. Took no time at all. The carpet looks and feels amazing! No chemicals or harsh frangrances either which was great for my asthma and allergies! I recommend this to any and everyone!!!

Report a concern   October 16, 2018 — Rated 4 out of 10 by A.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Hey!
So i have concrete floors. They are not epoxy or anything like that. I talked to the receptionist and made an appt to clean the floors. She said they would do a test spot to see if the floors would hold up.

When it came time to do the floors, the man who did them were super nice! I have nothing bad to say about him at all. He just did what I thought was a test spot like we discussed. But I guess he only sprayed the solution on the floor and then started the whole process.

Our floors in curtain areas looked like it had a bad sunburn and was peeling. We have to reseal our floors because the seal is gone in certain areas.

Report a concern   October 16, 2018 — Rated 10 out of 10 by P.L. Zerorez Phoenix
What do you like about our products and services?

I like the professional service with no chemical residue.

Report a concern   October 16, 2018 — Rated 10 out of 10 by Janet Dickerson Zerorez Phoenix
What do you like about our products and services?

Arrived on time Worked on spots and stains until the were eliminated worked efficiently.

Report a concern   October 16, 2018 — Rated 9 out of 10 by P.I. Zerorez Phoenix
What do you like about our products and services?

Performance.

Report a concern   October 16, 2018 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

They don't leave a residue on the carpet.

Report a concern   October 16, 2018 — Rated 10 out of 10 by P.H. Zerorez Phoenix
What do you like about our products and services?

Wonderful service with exceptional technician!

Report a concern   October 16, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

A quick, professional job all around!!

Report a concern   October 16, 2018 — Rated 10 out of 10 by John Marsh Zerorez Phoenix
What do you like about our products and services?

Great method of cleaning... does a super job! A courteous, well trained tech, named Kyle, did the work at our house. We had both carpeting and tile cleaned and also some spots on a sofa removed and some area rugs cleaned. We are very pleased with all of the work!

Mr. and Mrs. Marsh

Report a concern   October 16, 2018 — Rated 9 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

Always do a good job. A little too pricey sometimes

Report a concern   October 16, 2018 — Rated 9 out of 10 by N.S. Zerorez Phoenix
What do you like about our products and services?

Interesting means of cleaning. Carpets looked very good and the tech was very good, it was raining heavily but he was careful to keep my house clean while going in and out. He did a good job on my carpets, was nice and respectful.

only complaint was that the tech I requested was not sent until I complained.

Report a concern   October 16, 2018 — Rated 10 out of 10 by Deanna Mintz Zerorez Phoenix
What do you like about our products and services?

I posted this (below) on Facebook.
With a picture of your business card.
I hope it brings you successful business.
Deanna Mintz
Phone number removed

We highly recommend this company!
We are so pleased with the 2 man team,
Joe and Abraham. Very courteous, knowledgeable.
Called prior to arriving.... arrived on time.
Explained the process in detail.
They cleaned our 15 year old carpet this week.
Monday, October 15th.
It now looks and feels like new!
ZEROREZ.
We are very impressed!

Report a concern   October 16, 2018 — Rated 10 out of 10 by C.P. Zerorez Phoenix
What do you like about our products and services?

Joe did a very good job on our carpet and was very personable.

Report a concern   October 16, 2018 — Rated 10 out of 10 by A.B. Zerorez Phoenix
What do you like about our products and services?

This is the first time I've used this company. I'm very satisfied the service I received. The tech was professional, pleasant and efficient.

Report a concern   October 16, 2018 — Rated 4 out of 10 by J.L. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

They carpets where not cleaned the same way they were the first time with the machine that rolled and loosened the dirt before going back over them so they did not come as clean as the first time. noticed a lot the next day when it was brighter in the house and it had dried more. Was cleaned the same way the other carpet cleaners do. Like Stanley steamer does it. the guy was very nice pleasant and respectful.
Sorry just very disappointed this time
Thank You
First name removed

Report a concern   October 16, 2018 — Rated 10 out of 10 by M.P. Zerorez Phoenix
What do you like about our products and services?

Very clean and very fast. The results were awesome! it also smelled great!

Report a concern   October 16, 2018 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Great on carpet but not tile.

Report a concern   October 16, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

This is our first time with tile cleaning- and we’ve had carpet cleaning with you.
My husband is not happy as we paid extra to have a bathroom done and the area around the toilet and near the shower were not cleaned at all. We had to clean those areas.

Secondly- the tile around our wood floor in the family room was cleaned but the spray product left a film all over the wood and my husband is very upset with this. I tried wiping with a soft damp cloth and the residue is on the wood. He’d like someone to come out and remove the water/cleaner marks on the wood floor.

You can contact me at Phone number removed.
Name removed
4565 N 154th Ave
Goodyear AZ 85395

Thank you!!

Report a concern   October 16, 2018 — Rated 10 out of 10 by E.J. Zerorez Phoenix
What do you like about our products and services?

excellent service and good product.

Report a concern   October 15, 2018 — Rated 10 out of 10 by K.B. Zerorez Phoenix
What do you like about our products and services?

Customer service!! The communication from start to finish was amazing.. Brandon was my carpet guy and he was awesome.. He went over the process before he started and made recommendations. He was knowledgable and I felt confident with him cleaning my carpets. Plus he cracked some jokes! .. Defiantly will be promoting Zerorez and call in a couple months before for myself...

Report a concern   October 15, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

Knowledgeable and friendly staff. Fast service.

Report a concern   October 15, 2018 — Rated 8 out of 10 by M.L.K. Zerorez Phoenix
What could we do to improve?

You were recommended by a friend. Unfortunately, I'm disappointed. I assume the spots were not pretreated as they are still quite visible. I realize the carpet is older and a light beige, but Stanley Steamer always pretreated with very good results. Also, friend emphasized a shorter drying time, but I noticed no difference (4-5hours). I was certainly willing to pay the higher service cost if it had met friend's recommendation, but will probably return to former service.

Report a concern   October 15, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

Prompt, courteous and efficient.

Report a concern   October 15, 2018 — Rated 10 out of 10 by K.M. Zerorez Phoenix
What do you like about our products and services?

I think the company is very well run. Tech did a great job. On time , knowledgeable very careful This is the second time we used zerorez. Our tech was Joshua G


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