Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 87563 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2018 — Rated 10 out of 10 by Valerie Plate Zerorez Phoenix
What do you like about our products and services?

The technicians are always professional and friendly. Very honest and trustworthy as well. Oh, and the carpets come out looking great! No chemical smells and quick to dry.

Report a concern   October 21, 2018 — Rated 10 out of 10 by T.G. Zerorez Phoenix
What do you like about our products and services?

Awesome service. Tech was so nice and helpful. Already notice a huge improvement in the carpet.

Report a concern   October 21, 2018 — Rated 10 out of 10 by Nicole Kleinschmidt Zerorez Phoenix
What do you like about our products and services?

How awesome our carpets look and we loved JR, he was great.

Report a concern   October 21, 2018 — Rated 10 out of 10 by S.W. Zerorez Phoenix
What do you like about our products and services?

Always professional & courteous. Great results!!!

Report a concern   October 21, 2018 — Rated 10 out of 10 by L.L. Zerorez Phoenix
What do you like about our products and services?

No chemical residue.

Report a concern   October 21, 2018 — Rated 0 out of 10 by S.C. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

Unfortunately, we can still smell pet urine... we were hoping for it to be gone. It's improved, but not gone.

Report a concern   October 21, 2018 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

All the carpets looked fresh.

Report a concern   October 21, 2018 — Rated 10 out of 10 by K.F. Zerorez Phoenix
What do you like about our products and services?

Great service, great service tech. I would highly recommend Zerorez.

Report a concern   October 21, 2018 — Rated 10 out of 10 by S.H. Zerorez Phoenix
What do you like about our products and services?

My carpets feel so clean & soft, and they look new again! And Brandon who cleaned the carpets was very friendly, arrived on time & took the time to give me tips on how to maintain the carpets between cleaning.

Report a concern   October 21, 2018 — Rated 9 out of 10 by C.B. Zerorez Phoenix
What do you like about our products and services?

The carpets always look great after being cleaned by Zerorez. The technicians are professional and efficient.

Report a concern   October 21, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Best carpet cleaning service

Report a concern   October 21, 2018 — Rated 10 out of 10 by Diana Boyd Zerorez Phoenix
What do you like about our products and services?

Great job! Technician was courteous and professional. We will use Zerorez again.

Report a concern   October 21, 2018 — Rated 10 out of 10 by F.F. Zerorez Phoenix
What do you like about our products and services?

Friendly service tech. Did a good job.

Report a concern   October 21, 2018 — Rated 10 out of 10 by R.M. Zerorez Phoenix
What do you like about our products and services?

Kevin did an excellent job.

Report a concern   October 21, 2018 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

The technician was very polite and answered every question I had before he started the cleaning process.

I thought the tile grout would clean up better than it did, but I understand there were stains. Is there a possibility the stains could be lifted with additional cleanings or a special treatment. The technician seemed to think the dark spots were not yet dry, but it's been 24 hours and the darkness is still there.

THANK YOU.
Name removed

Report a concern   October 20, 2018 — Rated 10 out of 10 by Pat Mathisen Zerorez Phoenix
What do you like about our products and services?

Professional workers.
Great product fast drying

Report a concern   October 20, 2018 — Rated 10 out of 10 by N.R. Zerorez Phoenix
What do you like about our products and services?

Our technician Austin was very professional, knowledgeable, and got right to the job. We were very happy with him and the results.

Report a concern   October 20, 2018 — Rated 10 out of 10 by K.L. Zerorez Phoenix
What do you like about our products and services?

Professional work

Report a concern   October 20, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

I had my carpets cleaned, nothing else , did a good job.

Report a concern   October 20, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

Our rugs look as good dry as they did immediately after your technician Garret's service. We appreciate the thoroughness Garret provided to each of the four areas we had cleaned.

Report a concern   October 20, 2018 — Rated 10 out of 10 by Linda Leisner Zerorez Phoenix
What do you like about our products and services?

You were highly recommended and now I know why. The only problem I ran into was my initial contact. I was on hold for 20 minutes, someone picked up then hung up. I texted back and someone did call me right back. I would like to give a BIG shout out to Evan who came to service my home. He was very kind and knowledgeable about the entire process, products and how they work. His professionalism was excellent! He did an outstanding job and is a true asset to your team! THANKYOU EVAN! and THANKYOU Zerorez! My carpet looks FANTASTIC!

Report a concern   October 20, 2018 — Rated 10 out of 10 by P.C. Zerorez Phoenix
What do you like about our products and services?

Carpet is clean & smells great. Tech was very kind & friendly.

Report a concern   October 20, 2018 — Rated 8 out of 10 by B.R. Zerorez Phoenix
What could we do to improve?

Still don't know enough about this type of service to strongly recommend any provider. Zerorez staff was personable and Timely

Report a concern   October 20, 2018 — Rated 10 out of 10 by Amy Farrell Zerorez Phoenix
What do you like about our products and services?

Professional service and the carpets look great plus they dry quicker than other companies that I tried prior. This is our second time using Zerorez and will not use anyone else. And no wet carpet smell lingering either!! More expensive but you get what you pay for and I’d never use anyone else.

Report a concern   October 20, 2018 — Rated 10 out of 10 by M.W. Zerorez Phoenix
What do you like about our products and services?

I really like that you don't use harsh chemicals and yet my carpets and furniture always look so clean when you are finished.

Report a concern   October 20, 2018 — Rated 10 out of 10 by Nicole Chavez Zerorez Phoenix
What do you like about our products and services?

Amazing customer service by our technician that came out. Provided us information about the service, carpet care and what to expect after the cleaning was completed.

Report a concern   October 20, 2018 — Rated 10 out of 10 by J.F. Zerorez Phoenix
What do you like about our products and services?

Always outstanding service, so very helpful and the products are the best that I know. I am always happy with the end results, the carpets look like new.

Report a concern   October 20, 2018 — Rated 7 out of 10 by M.W. Zerorez Phoenix
What could we do to improve?

I was surprised the carpet took so long to dry. Fortunately the weather was beautiful so I had the door open and the ceiling fans turned on in all three rooms, but it was later in the evening when the carpeting felt dry.

Report a concern   October 20, 2018 — Rated 10 out of 10 by Ed Mook Zerorez Phoenix
What do you like about our products and services?

Fast, efficient and really great.

Report a concern   October 20, 2018 — Rated 8 out of 10 by G.C. Zerorez Phoenix
What could we do to improve?

We for one the tech did not use the scrubber after he sprayed the carpets, there are some spots that are not as clean as they could be, if he used that machine like the guy did 9 months ago, overall the job was ok.


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