Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86511 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 1, 2018 — Rated 10 out of 10 by Tammy Buxton Zerorez Phoenix
What do you like about our products and services?

Carpets look great and our technician was super nice

Report a concern   September 1, 2018 — Rated 10 out of 10 by N.B. Zerorez Phoenix
What do you like about our products and services?

Once carpet was dry, there was no smell or residue! Service person was friendly and explained the process and expectations.

Report a concern   September 1, 2018 — Rated 10 out of 10 by K.R. Zerorez Phoenix
What do you like about our products and services?

Very happy with not only the service itself, but the technician was polite and eager to please!

Report a concern   September 1, 2018 — Rated 10 out of 10 by L.W. Zerorez Phoenix
What do you like about our products and services?

Thank you, our furniture looks great and our wool area rug looks new again. Our Tech Gabriel did a great job, so Friendly and helpful. We will use your service again and we recommend you highly.

Report a concern   September 1, 2018 — Rated 10 out of 10 by G.S. Zerorez Phoenix
What do you like about our products and services?

Fast service. Great people.

Report a concern   September 1, 2018 — Rated 10 out of 10 by L.K. Zerorez Phoenix
What do you like about our products and services?

Our technician, Steven Klages, did a great job!

Report a concern   September 1, 2018 — Rated 10 out of 10 by Virginia Guzman Zerorez Phoenix
What do you like about our products and services?

The young man did a very good job and was respectful and hard working!

Report a concern   September 1, 2018 — Rated 10 out of 10 by G.M. Zerorez Phoenix
What do you like about our products and services?

The prices have remained reasonable and the cleaning is thorough and nicely done. There is no artificial smell or perfume when they are done. I love this service!!

Report a concern   August 31, 2018 — Rated 10 out of 10 by C.K. Zerorez Phoenix
What do you like about our products and services?

Very thorough cleaning! Great service for a reasonable price.

Report a concern   August 31, 2018 — Rated 10 out of 10 by D.F. Zerorez Phoenix
What do you like about our products and services?

The floors look great. I have used your services in the past and will be calling to see if you can come back next Saturday as well.

Report a concern   August 31, 2018 — Rated 10 out of 10 by Ray Pena Zerorez Phoenix
What do you like about our products and services?

Very professional service and price quote is price you pay. Great customer service and knowledgeable service technicians

Report a concern   August 31, 2018 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

No smell ... dries quickly and is soft to touch

Report a concern   August 31, 2018 — Rated 8 out of 10 by B.E. Zerorez Phoenix
What could we do to improve?

It would nice to have an option for light pet stains that is more affordable

Report a concern   August 31, 2018 — Rated 10 out of 10 by J.B. Zerorez Phoenix
What do you like about our products and services?

I like the idea that when the carpet is done it’s not so wet as with conventional cleaners.

Report a concern   August 31, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Always on time, professional and do a very good job.

Report a concern   August 31, 2018 — Rated 10 out of 10 by M.H. Zerorez Phoenix
What do you like about our products and services?

Quick, efficient, polite - and greta results! Thanks!

Report a concern   August 31, 2018 — Rated 10 out of 10 by Linda McCreight Zerorez Phoenix
What do you like about our products and services?

Rob, the tech, was very knowledgeable and professional. Our carpets looked great!

Report a concern   August 31, 2018 — Rated 10 out of 10 by Garry Roden Zerorez Phoenix
What do you like about our products and services?

Crew was great . Carpet looks great.

Report a concern   August 31, 2018 — Rated 10 out of 10 by D.B. Zerorez Phoenix
What do you like about our products and services?

They did a great job

Report a concern   August 31, 2018 — Rated 10 out of 10 by K.C. Zerorez Phoenix
What do you like about our products and services?

Friendly, quick, good product.

Report a concern   August 31, 2018 — Rated 10 out of 10 by Megan Lenhart Zerorez Phoenix
What do you like about our products and services?

Tile and grout look like brand new!!

Report a concern   August 31, 2018 — Rated 10 out of 10 by D.S. Zerorez Phoenix
What do you like about our products and services?

Professional people that do excellent work.

Report a concern   August 31, 2018 — Rated 10 out of 10 by Bernie Holzer Zerorez Phoenix
What do you like about our products and services?

Leaves no residue, but still carpets came clean.

Report a concern   August 31, 2018 — Rated 10 out of 10 by C.R. Zerorez Phoenix
What do you like about our products and services?

No residue left. Smells clean

Report a concern   August 31, 2018 — Rated 5 out of 10 by J.J. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

I was so excited to finally get the chance to have Zerorez come to clean my tile floors & grout. A friend was very pleased with her results.
However, I am disappointed. I will also admit, the tile/grout was really dirty. Even though we have no animals or children, it had been some time since I myself got down on my hands & knees to clean it. It still wasn't as bad as some are I would suspect though.
My disappointment lies in that we now have several chips in our tile that were not there previously, there are white chalky like residues in several grout areas in every room along with several areas that look like the dirt was just gathered up & left looking like a spot/stain. The floors felt sticky for days after the appointment.
The entire process took less than 45 minutes, which also surprised me. I didn't think it would be hours but certainly would have thought it would have been a little longer than this.
I had hoped the grimy dirt that accumulates along the baseboards - especially in bathrooms would be removed - it was not. It is better but not what my expectation was of the advertisements that I hear about Zerorez. Even my husband, who is much more tolerable & open-minded about things than me, is disappointed.
At this time I really don't think there is anything you can do to make this right.
Thank you for giving me the opportunity to share my concerns.

Report a concern   August 31, 2018 — Rated 10 out of 10 by A.N. Zerorez Phoenix
What do you like about our products and services?

Your service technicians were very pleasant and knowledgeable; they did a great job and explained the process well

Report a concern   August 31, 2018 — Rated 10 out of 10 by Norbert Martel Zerorez Phoenix
What do you like about our products and services?

The service men have been great.
This is the second time using your company.
We plan on having the tile cleaned and we will use them again.

Report a concern   August 31, 2018 — Rated 10 out of 10 by Chris Engelsman Zerorez Phoenix
What do you like about our products and services?

Zerorez is on time, explains their process, and then leaves my house looking great. I enjoyed speaking to the technician that was polite and professional. -Chris

Report a concern   August 31, 2018 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Your willingness to come back and address a post-cleaning concern.

Report a concern   August 31, 2018 — Rated 10 out of 10 by Erika Hazen Zerorez Phoenix
What do you like about our products and services?

Always great service. On time or EARLY!! Professional personable employees.


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