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based on 86511 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The up charge on stain removal was outrageous. I Had the tech only do the basic cleaning and the stains are gone. At least for now, I hope they don’t resurface in the coming weeks. Your company should be upfront with additional costs. I required about the stains we I booked the appointment and was told the tech would look at the stain and give me the additional cost. The additional cost was quoted by extra gallons ($75 per gallon). Your company should make the consumer aware of the per gallon price when the booking is made.
Even my old carpets look good after being cleaned and they stay clean!
Product dries "FAST"! No residue or smell. Employees are polite, professional and VERY knowledgeable.
My carpet has never looked better! And with tile-cleaning-same-as-carpet-cleaning special, my kitchen floor looks brand new! Thanks, Zerorez!
Excellent service. Love how the carpet feels after cleaning. Thank you
Cost way too much for the difference in appearance. Better off with a rug doctor
Worked great & Adam was terrific.
Product is good, tech is knowledgeable and does great work as well as being personable. Thank you.
Zero residue
Very easy to deal with all of the staff
The techician was amazing. He was very professional. Thank you!
You get the job done nicely. Everything is great!
Joel does a good job Would have him do it again
Great product and Great employees.
No smells, effective and well done
Rob did a very good job. Very congenial and informative young man.
Your technicians are respectful, knowledgeable, timely and do great work. Your product is chemical free yet cleans my carpets great!
The carpets are really clean, the best they have been for years. Cris did a really great job on our carpets and stairs. Thank you Cris.
Great product and customer service!
The technician arrived well within the time frame given. He was friendly and professional. He finished the job quickly and thoroughly. Although it is not your normal policy to move furniture, he moved the couches and cleaned under them. I was very pleased with him and the clean carpets.
Good customer service.
Techs were very helpful and polite. Did a great job
Efficiency, professionalism, frinedliness. On-time appointment.
I loved it!!! Service was great and timely. And the carpets look like they have life again. I cant want to do the tile.
there was a bit of a weird smell the morning after but I think it is gone now.
thanks
The technician did an excellent job - was very conscientious about every area. The carpets looked great afterward, dried fairly quickly. It's only been a few days but we are very satisfied.
I was really excited after reading all the positive feedback and advertising on John Jay and Rich radio show to have zerorez do my carpets...unfortunately, I was disappointed after paying an extra $75 for the pet treatment in my son’s room that it still smells like urine. The technician also took measurements so I could get a quote on having my tile and grout cleaned and she said that I would get a call with the quote - it has been a week and still haven’t heard anything.
Your technician could only lighten the traffic area that I scheduled the appointment for. He told me that if he was unable to clean it, I wouldn't be charged. Well, he was unable to clean the area, and I was charged regardless. He was very polite and explained the whole process, I just didn't understand why you would tell your customer one thing and then not honor it.
Scheduling was easy. The Zerorez team was great about communicating when they would arrive. The Zerorez tech Evan arrived at the appointed time and was great, helping me determine what services I needed to get my carpets clean. We'd had an unfortunate pet accident and I wanted to make sure my carpets were cleaned and sanitized with no residual odor. He did a great job and my carpets look great.
Service tech was very professional, did a fantastic job!
I like that there was no chemical smell being I am very allergic to chemicals.
My carpet is a looped pile and looks fluffy again like it's new.
The shade of the taupe color looks brighter and the feel on my feet is soft and not crunchy.
The gentleman that cleaned my carpet was professional and very informative.