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based on 87563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ease of scheduling. Promptness of technician Service completed timely and with high degree care and customer service.
What I didn’t like is the technician had challenges with an internet connection on his personal phone and after multiple attempts was able to submit my payment for this service.
Eric was awesome and friendly...very pleased with service
Quality service and courteous staff.
Professional and excellent results
I like that it looks so clean after and most of all that it dries quickly and without a crunchy feeling on your feet.
The guy you sent out here, the only thing he was interested in doing was telling us all the reasons he couldn't get the carpet clean. He had no interest in actually cleaning. He went over it and said there. Went back over a couple of spots but never did get it really clean.
Very good
The price was outrageous for what the tech did. I had an 8x10 area rug cleaned and it cost me $108.50. All he did was spray water on the rug and then used a vacuum to pick up the water. What a joke. But that's ok, fool me once shame on you fool me twice, shame in me.
The technician arrived right on time and was very fast & efficient, cleaning two carpeted rooms, one area rug and one runner in 45 minutes.
Very professional!! My carpets look great!!
Easy and flexible scheduling. Friendly employees.
Fast and efficient. Carpets dried quicker than other services. Technician was on point and knew his stuff.
Our guy was very nice and did a great job.
You are on time, clean, efficient and want to do a thorough job of cleaning. I particularly like that there is no residue on the carpet and that within 6 hours, the carpets are dry and things can be put back in place. You communicate well with the customer about your arrival time.
Products used from pet stains removed a lot of it. Almost brand new. Also they were the only company that removed the gun stain too. I’ve tried 2 other ones, but nothing can beat ZeroRes. Robert was a great technician and explained and suggested about the stains. Very professional and knowledgeable. First timer, but will be a returning customer. Thank you.
Carpet is clean without residue just as it states! Have used them for years in Minnesota and more recently here in AZ!
Your well trained personnel are always prompt, courteous, and well informed.
The 2 man team that worked on my house were extremely professional and friendly. They worked incredibly hard, and cut no corners on doing a quality job. They informed me of my options for cleaning, and provided test spotting on my tile to see to what degree the tile and grout would improve, and it was amazing, and sold me on having all the tile cleaned. When completed, the tile looked better than I remember it looking when I first moved in 15 years ago. They carpet looked great also, but what really made a difference was their dedication to getting all of the cat urine markings up, and the solution they used to continue breaking it down. It has made a WORLD of difference from the hand cleaning and commercial rug cleaning unit I had used. I spent a great deal of money, but I feel it was completely worth it! The results are amazing. I'm a very satisfied customer!
they didn't put down the scotch gard protectant as requested and didn't do as good a job as you did the last time I cleaned my carpet
I paid over $400 for 1 rug and 1 short hallway to get the pet smell out. It did not work. The smell is identical to what it was before zerorez and the dogs moved out before zerorez.
They are very courteous and conscientious company and do a great job cleaning the carpets
Our carpets look great. Josh was very personable and did a great job explaining expectations.
some areas of my grout look dark like they are wet or oily.Areas that were fine before the tile was cleaned .I feel it was a wast of money having them done.
Our technician was amazing!! Very informative, polite, knowledgeable. Thank you for sending an amazing representative.
Reliable, professional personnel and super clean carpets.
I had a great experience with the operator, he was very respectful and accomodating (I'm on crutches). The carpet (at church) that I had cleaned looks very nice. The only issue I had was that I didn't receive the invoice (to my email). I need that to request reimbursement for the cleaning.
Thank you
Lori Jeschke
I think this is the fourth time we have used Zerorez to clean our carpets over a six year period. You can't beat the fall/holiday specials...such great prices for a lot of rooms. We really like the fact that they use no chemicals and it is pet friendly. Every person we have had has been friendly, efficient, and very helpful. Even the toughest stains so far have been removed. Zerorez will always be the carpet cleaner company hire to clean our carpets. Just great all around service.
Really nice man who cleaned my carpet. Professional, clean and quick
Green clean.
I am hoping the carpets will remain cleaner longer do to the process used