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based on 87563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Both of the technicians were so kind and helpful. They left my home cleaner than they found it. I would recommend having upholstery cleaned to brighten it up. They were amazing.
IT was great! And the worker was super nice!
Arrived on time & was very efficient & knowledgable
It works! I haven't had my carpets done in a few years. I have 3 pets and it was hard to put them in other rooms. Then having to move things around. But when he started cleaning the carpets, it was amazingly clean. It grossed me out when he got the blue light and showed me the stains. He even put his head very close to the spots and smelled it. I said, "you're a lot braver than me. But he said he didn't smell urine. I told him I get to the stain quickly with vinegar and baking soda. Zerorez took it from there. Just nice to know I can sit on my carpet without feeling so gross.
On time, not overly priced, fast & friendly
Tech smelled like cigarette smoke and pre-existing spots are unchanged. Was done in about 1 hour which was nice but was much faster than other previous services. I wonder about thoroughness.
I love that chemicals are not used!
In and out. Easy to understand . Detail to job.
Very thorough. Carpets are very clean.. Eric was fantastic.
The guys arrive on time, explained the process and went to work. Great professionalism.
I thought Lacey was very friendly and peofessional and she did a great job.
They dry quickly.
Quick and effective service.
I have used you three times now and will continue to In the future.
Your Service Man, Able delivered as promised. He did a super job and customized the job to my situation. Carpets look GREAT! He was very professional and prompt. I wanted to tip him but he declined. Thank you Zerorez!
Great service, Sidney was very good at the work he did.
Left tire marks on my drive. Did not provide an accurate quote.
The price was extremely fair.
The service was superior.
The employee was clean cut, thorough and well mannered.
I felt safe having the employee in my home
Your company truly does what it says on radio commercials.
On time and very professional. Product is everything they advertise.
Great job on our kitchen tile.
Technician was amazing! Very professional and took extra care!!
We appreciate you being on time, cleaning thoroughly and efficiently. The person who did the cleaning, Lacey, was extremely courteous, pleasant, and helpful at explaining what she will be doing and how long it will take to dry. We appreciate her explanation. Thank you. When we need floor cleaning again, I am sure that we will call your company.
The service techs have always been professional and once cleaned, the carpet looks great. This last service left the carpet damp for over 24 hours, however the humidity level was higher than usual. I will continue to use Zerorez for the fact that they use the empowered water to clean without soapy chemicals.
Seem to do a great cleaning,
I paid $10 for each chair and the job wasn’t completed properly. Wasted $60. Should’ve never paid extra for add on services. The carpet cleaning was done great though. Professionalism of the cleaner and the trainer, I have no complaints. Actually two nice gentlemen.
When I asked on the phone how many people are coming to my home, the lady said one. Quite uncomfortable to see two men come to my home when I specifically asked the question of how many people would be in my home.
Communication with the drivers to know whether or not he is training should be important for the person answering the phone to know.
Scheduling communication was flawed. That’s no fault of the cleaners.
Carpet looks great, service people were efficient and polite and on time.
ON TIME service in a professional manner. No mess left behind. Very courteous technician.
Very courteous response when I called to make the appointment. Don Lahti
A fine job was done on our carpets. your technician was fantastic. pleasant, friendly and efficient. the only problem we hd was some of the kitchen tile grout was peeled off when it was cleaned. I was hoping there was some way you could fit that problem
The carpet is clean though not stiff and starched feeling
I am very pleased with how pur carpets look! I even prchased the kit for other uses around our home.
No chemicals