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based on 87563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They get carpets clean!
The excellent customer service and thorough communication.
Tech was very good! Appreciate all his hard work
your people always do a good job for me & are very courteous.
Great job!!
I call and you accommodate my need!
The tech's are super nice!
Polite and knowledgeable technicians. On time. Anxious to have customer satisfied.
No comments
It felt clean and not crunchy!
Adam was great, however I was hoping that the zerores process would remove dog oils from my couch. Adam was great to try, and said if it was oil the solution would remove it. It is dog oil from our dog laying of the top of couch, the zerorez did not remove at all. He offered to stop and not charge me when he was unable to remove it from the top of the back cushions, however I needed the couch cleaned and asked him to proceed.
Great communication regarding arrival time.
Technician was polite and respectful and did a great job.
Carpets are clean without residue.
Everything comes out a lot cleaner than anything else we have done!
The difference in my stone tile was amazing! Visibly cleaner and felt super smooth.
Because the promises to treat a pet problem were false
Had to move my furniture myself also had to vacuum the rugs before they came and the price is much to high that only took about 15 min to clean. I was quoted a price of 214,00 and when they got here the price went to 294.00, I am 79 year old so I couldn't move the couch so of course it didn't clean under the couch. Will not get them to clean again or recommend them. but I do like the water to clean with and will get it again.
OUR CARPET IS 13 YEARS OLD AND WE HAVE HAD YOUR COMPANY CLEAN IT FOR THE PAST 3 YEARS. THE CARPET LOOKS GREAT!!!
Great customer service and great tech, very knowledgeable and helpful. Great job guys!
The person that did my carpets was so amazing and great! I would come back the next time I need carpets done!
The carpet is not dry and is difficult to see how really clean it is ! ....
Easy to schedule the appointment.
Prompt arrival, at the beginning of the time range, not the end.
Quick services while at the home.
Friendly worker.
There was a terrible mix-up with the arrival of the technician who called me at 11:20 am and said he would be here in 20 minutes. At 1:10 pm he had not come so I called company and was put on hold over 10 minutes while she tried to locate him and find out what happened. He gave a lame excuse about coming and also going to the wrong house. This is unacceptable. The company sent Mike who arrived at 2:30 and did a fine job.
My carpets always look brand new when you finish. No crunchy carpet like other companies. Polite technicians.
Everyone was great and helpful!
The service was great, and the no residue product they use is awesome.
Very satisfied and Evan the service tech was very nice and knowledgeable.
Will definitely recommend Zerorez!!
Smells good dries fast
Zerorez again did excellent work on my carpet and tile. I have used them multiple times this year and every time a good experience. They have never tried to upsell in the field and their tech was knowledgeable.
PLUS: No harsh chemicals or soap, safe for pets and kids.
MINUS: Normally, the carpets are dry in a few hours. However, this time, they were left wetter than expected. I opened up the house to help dry and used floor fans. However, I still have damp spots in a few areas even after 24 hrs.
Excellent job
I have seen the ad on tv about your three step process. My tech forgot the middle step. Carpet is filthy in areas and smells like muddy wet dogs.
I had my carpets cleaned for the third year in a row. Jesse was my wonderful rep and did a beautiful job. He asked questions before we got started and wanted to know of any trouble spots. I am always completely satisfied with the care that I get from your company. I always tell my friends and my neighbor just used you to have her tile cleaned and was very satisfied.
Keep up the good work, even the attendants on the phone are so polite and professional.
Thank you.
Name removed