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based on 87563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
What I like.......
~ The technician, Jeff, was professional, thorough and friendly
~ Fast dry time
~ Reasonably priced
Quick to dry. Workers were quick but thorough. Very pleased with results.
No chemicals were used and my carpets, which a very old and white, look almost new.
I just like that the job is always done well and the techs are very professional.
The gentleman that came to my house was very honest, polite and didn’t try and sell me anything I didn’t need or want. He was very professional. Thanks again
Excellent service
Clean, fresh floors provided by enthusiastic efficient technicians.
Jeff has been cleaning my carpets for a few years, I like his attitude, helpful ideas and professionalism. We are just very comfortable knowing he is taking care of our carpets! And the carpets dry well, we don't seem to have residue to attract more dirt.
The cleaning process did not produce the results. Two attempts, no improvement. Proposed cost was $147; I was charged over $200. I called your office and explained the situation and was told no refund; instead I could have a $50 credit. Unacceptable. Regards, Name removed.
My tech this time was fantastic!! He really took his time and did an amazing job! My carpet looks great.
Your professionalism and the quality of your technicians and the great job you do.
Showing up on time (when you said you would) and the quickness in which the work was performed
They do an excellent job! Fair prices too!
Timely
Affordable
Professional
Courteous
Technicians are polite and take care to not damage woodwork while cleaning. Once I set an appt, Zerorez contacts me the day before to confirm the time and on the day of the appt to let me know when the technician will arrive. The alkaline water cleaning process is odorless snd leaves carpet and area rugs looking like new. Even the stairs look great again. The house smells fresh but not perfumed. Rugs dry quickly. I have used Zerorez annually for many years and recommend your service to friends.
As always a superior job....
He said it would take two to four hours for it to dry. By nine oclock,it was still wet and sort of slushy. The best part was the big! dirty spot .It came out really good. I was just upset because we had to walk on wet carpet to get to bed!
They are safe and no chemicals. Always makes my carpet and tile look brand new
our cleaned carpet looks really nice
great service and finished product
Friendly techs who explained the process and worked quickly.
Good service and very knowledgeable technician.
The technician was prompt, polite and efficient. Everything was explained before and after (bill, etc). The job was done in a timely fashion and much to my satisfaction.
I am very impressed with how my carpet turned out. May well be the best cleaning that it has ever had. My technician, Jeff, was totally awesome and I dare say an asset to the company. I will use your services in the future.
Zerorez has a good system of making appointments, quick service, good stain treatment, and the carpet dries feeling soft and new. The people who work for the company have all been friendly, and willing to keep working patiently until the job is done.
A lot of wet spots on the tile with residue tracks and some grout turned white from the chemical in corner spots. It appears it will come out when attacked with a sponge.
Your guys do a great job and we like how the carpet feels afterwards. I'm amazed at some of the stains they have gotten out on several occassions.
No chemicals
Service was outstanding. Thank you.