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based on 86509 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lacey Smith did an excellent job on our son's house, so Marilyn and I wanted her to do our granite.
The technician was on time, completed the cleaning quickly and professionally.
My service tech was wonderful.
Great service!
I hired Zerorez to clean the grout in my house instead of re-grouting. Some of the grout came clean, but there were a LOT of dark areas left. Meaning I still had to re-grout areas. So, I paid $179 for a bad job! (I have pictures of the "after").
The tech called the office and said I get a follow-up visit. They could come back after I re-grouted the areas Zerorez couldn't clean. He said someone from Zerorez would call me. NO ONE EVER CALLED ME!
After I re-grouted the areas THAT ZEROREZ COULD NOT CLEAN, I called in for the follow up cleaning. The rep said they will not come back because I re-grouted areas, unless I wanted to pay AGAIN! After discussion, she said her manager "Teddy" would call me back. Teddy never called me back.
Poor cleaning job. Misinformation about the follow up visit. Waste of money. I don't like leaving bad reviews, but in the case of Zerorez, I think it is warranted. I will be leaving similar reviews on Social Media.
I was amazed at how great my tile looked when the job was finished. The grout even looked brand new. I will definitely use Zeroerz again and recommend them to our friends and family.
Great technicians.
The results were better than I expected.
Dries a lot faster than other services, no odor, and carpets seem to stay cleaner longer. Great for carpets, not sure about tile grout.
You guys advertised in September 3 rooms for 150 dollars. I had one room and 2 hallways that added up to less than 3 rooms footage wise yet paid 220 dollars because it’s a walkway and not a room. That’s absurd. I won’t use you again.
Working with zerorez was so easy, they made everything convenient for me, our technician Sydney was on time, very thorough and a pleasure to work with. We will definitely be using zerorez again.
Great job! We will definitely be using ZeroRez again!
Fast and efficient in our carpets and tile look amazing! I didn't take very long to dry in the carpets either.
Great on time Service and Super esults.
Smell wasnt gone from bedroom, tech was pleasant carpet just wasnt to my expectations
Hello, I realize our carpets were beyond ready for cleaning, even at that, most of the dirt came completely out but there are intermittent dark spots left over from the cleaning. We feel for a carpet cleaning job in excess of $300.00 these remaining spots should not have been left behind. I Have removed two of the spots myself just to see how difficult it would be and if the carpet is permanently stained. These two spots actually did come out. Would it be possible for Zerorez to come back to our location to have these remaining spots removed? At this time we are really not completely satisfied. By the way, your tech was very professional and courteous.
Sincerely,
Pete & Di Last name removed
Mobile - Phone number removed
Home. - Phone number removed
The technician was friendly and very efficient. There was little to no odor and the carpet looked fantastic when dry
Very clean and without harsh chemicals!
Thank you. The carpets look great and the technician was awesome!
Great service. Easy to schedule. Technician was very professional and friendly at the same time.
But most of all my floor (all tile) looks like new. Never been cleaned this way since we installed tiles 14 years ago. I was totally surprise how effective their service is. Absolutely amazing!!!
And it's very affordable.
Adrian
She was very very thorough. She even did things that previous service people did not do like raking the carpet after cleaning. My husband even said this was the best job we had ever had. Thanks so much Zerorez
Easy to schedule appointment and floors look great.
The employee was exceptional, professional, helpful, and knowledgeable. The only downside is the tile cleaning. There is a residue that is sticky in a few areas and I have to mop all the tiles to clean up the residue. I would still suggest Zerorez if a friend asked for a recommendation.
No soap used. No fragrance or odor. Works where other carpet cleaners have failed.
Great service, friendly technician, cared about our home & helping us maintain our carpets
Great service, professional staff and beautiful job.
Your first tech was VERY green and not ready to be out on his own. Left my grout exactly how I had it, drenched my floors, then sucked it back, leaving then looking EXACTLY the same, and causing water damage to my walls. My rooms were soaked after 8 hrs and had a stench to them. I will NEVER be using and making sure all my colleagues know of my bad experience!
Caleb did a fantastic job. I give him a 10 on cleaning the grout.
The product doesn’t leave a residue therefore the dirty spots don’t come back as fast
Easy to schedule. Tech arrived on time, completed a thorough job efficiently, and was professional in demeanor and conduct.