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based on 87563 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your associates are very accommodating. And my carpets are always really clean
You did a excellent job cleaning carpets!!
The recliners and sofa-bed we had cleaned turned out great, and our technician was wonderful.
Effective
Service is great and fair pricing.
very efficient, great job in cleaning, dries fast
Overall the cleaning experience was good; the carpet looks much better with the exception of a couple of the stains that came back up after the carpet dried. The technician was very thorough and explained the process.
Very friendly and quick service. I liked very much the follow up call of any changes of charges and when they call when they are on the way.
Your service personnel are always great!
I am a local Real Estate Professional and only use ZeroRez. I have used them personally and professionally for the past 6 years. They clean better, dry faster, stains don't come right back and there is no crunchy carpets when it drys. I will always use ZeroRez and refer them out when ever I have the chance. I would strongly recommend trying ZeroRez.
The tile does look clean. But the mess the technician left behind does not make it worth it and I will probably never do it again. He sprayed the tile cleaner on the floor but also all over the bottom of nearly every wall in my house, as well as on the bottom of my kitchen cabinets. I have since cleaned the cabinets, but have not gotten to the walls. He left a mess on approximately the first 2 to 3 feet of carpet in each of our bedrooms from water coming in, even though the bedroom doors were closed. In our master bedroom he left a track from where he walked because his shoes were soaked with water form our master bath tile (He was also not wearing any shoe booties, which I thought was strange). I explained to him that the carpet was only 2 months old and he promised that it was only water and the carpet would look fine. I can still, a week later, see the discoloration from where he walked and the carpet is crunchy in that area as well. I really thought you guys did a good job 2 years ago when you cleaned our carpet, but I will never call you back to clean the tile.
No smell.
On time polite
The guys were very professional and respectful of my house. They were got right to work and did a great job.
Your scheduling and follow up for confirmation could be improved
Our technician was very thorough, professional and friendly. He did a great job.
Great people, great service, great product!!!
The service was outstanding. Then young lady was an excellent representative for Zerorez.
The carpet, cleaning was exceptional. Will definitely use again.
I like the service very much you were quick, thorough, friendly service, and my rooms were very clean. thank you, I will recommend you to my neighbors.
The results are spectacular! Heavy traffic areas on my very old carpet look like new! Your technicians are always professional and friendly. I used Zerorez in California before moving to Arizona and wouldn’t consider another carpet cleaner!
Tech was exceptional in providing the service, give him a 10. The 5 is because we were underwhelmed by the end result. Maybe our expectations were too high.
I needed someone fast and they were able to come out that day. They were very prompt and efficient. Thank you so much!
Really good job. Everything looks great. Thank you.
We were very pleased with Brandon's work.
My carpets and couches always come out looking clean and feeling clean. The professionals are friendly and explain everything.
The carpet didn’t drive for 10 hours in certain sections I don’t believe the young man was that experienced and also is he drag the hose in and out of the house he also brought in gravel off of my driveway and additionally put a lot of gravel on my walkway and failed to ask for a broom to clean it up
I did submit already...total time from arrival to cleaning 3 rooms and leaving was 25 min. Carpets wet in the morning still with running fans all night. Was told 4-8 hours max.
I was very pleased with the service. I was happy with the cleaning. The young man that came was cordial and very knowledgeable. And was on time!!!
Angela our technician was fabulous. So kind and took her time.
Fast friendly and a clean house!
Thanks