Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 86509 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 23, 2018 — Rated 10 out of 10 by K.P. Zerorez Phoenix
What do you like about our products and services?

The tech was very knowledgeable and friendly. Always a great experience with Zerorez.

Report a concern   September 23, 2018 — Rated 9 out of 10 by D.M. Zerorez Phoenix
What do you like about our products and services?

Cleaner, Robert, was courteous and professional. He wanted it done well and done right! They had a much earlier cancelation and called to ask if I would prefer that appt. time which I did! I really appreciated that courtesy.

Report a concern   September 23, 2018 — Rated 10 out of 10 by J.T. Zerorez Phoenix
What do you like about our products and services?

Very professional. I would highly recommend your services. They were on time and the price was good.

Report a concern   September 23, 2018 — Rated 10 out of 10 by L.G. Zerorez Phoenix
What do you like about our products and services?

Great pro service....

Report a concern   September 23, 2018 — Rated 10 out of 10 by Debbie Fehr Zerorez Phoenix
What do you like about our products and services?

technician was very prompt, polite and professional, he sold and provided the service.

Report a concern   September 23, 2018 — Rated 10 out of 10 by A.S. Zerorez Phoenix
What do you like about our products and services?

Products. Scheduling process. Punctuality. Results.

Report a concern   September 23, 2018 — Rated 10 out of 10 by W.C. Zerorez Phoenix
What do you like about our products and services?

No chemicals residue

Report a concern   September 23, 2018 — Rated 10 out of 10 by R.H. Zerorez Phoenix
What do you like about our products and services?

Well it doesn't soak the carpet. There is no smell like wet pet or pad. It dries and stands up straight. Technician was nice and professional. The office staff is very friendly.

Report a concern   September 23, 2018 — Rated 10 out of 10 by Marylynn Lawson Zerorez Phoenix
What do you like about our products and services?

Like the product due to being green because of our dogs. It cleans great with no after smells! The price is good and the technicians always courteous, knowledgeable and efficient.

Report a concern   September 23, 2018 — Rated 10 out of 10 by J.C. Zerorez Phoenix
What do you like about our products and services?

Even the tech was 3 HOURS EARLY!!! he did a good job and our tile floors and area rugs are looking good!

Report a concern   September 23, 2018 — Rated 10 out of 10 by R.S. Zerorez Phoenix
What do you like about our products and services?

Sidney did such a great job on the carpets and they looked amazing. Very polite and professional. Would recommend to family and friends.

First name removed

Report a concern   September 23, 2018 — Rated 10 out of 10 by S.M. Zerorez Phoenix
What do you like about our products and services?

Great service and customer service. Job well done!

Report a concern   September 23, 2018 — Rated 10 out of 10 by L.P. Zerorez Phoenix
What do you like about our products and services?

Dylan was awesome, and provided a miracle!! 🤣

Report a concern   September 23, 2018 — Rated 7 out of 10 by T.S. Zerorez Phoenix
What could we do to improve?

Please send me the invoice...

Report a concern   September 23, 2018 — Rated 9 out of 10 by S.M.M. Zerorez Phoenix
What do you like about our products and services?

The service was good and timely.

Report a concern   September 23, 2018 — Rated 10 out of 10 by C.H. Zerorez Phoenix
What do you like about our products and services?

We were thrilled with Eric. Never expected such high quality service and his meticulous attention to detail. Never slowed down in 3+ hours. Covered corners with protectors, kept wiping moisture from our hardwood floors, very careful. Also a polite gentleman. Cannot imagine a better technician. Thank you Eric.

Report a concern   September 23, 2018 — Rated 10 out of 10 by Troy Evans Zerorez Phoenix
What do you like about our products and services?

Service was great. The technician (Steve) was very professional and an asset to your company. We will definitely be using you for our tile and carpet cleaning needs in the future.

Report a concern   September 23, 2018 — Rated 7 out of 10 by B.A. Zerorez Phoenix
What could we do to improve?

The guy who actually did the carpets was awesome, but we had a spot where our dog had an accident prior to the cleaning and once they were done it still smelt like pee. We had to go buy carpet cleaner to get rid of the odor. I was disappointed

Report a concern   September 23, 2018 — Rated 10 out of 10 by Tracie Cobos Zerorez Phoenix
What do you like about our products and services?

My carpet was soiled with pet urine. It smells fresh and clean!

Report a concern   September 23, 2018 — Rated 5 out of 10 by K.A. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

This was the first time that I used Zerorez. I have many square feet of tile, but I chose to purchase 3 rooms of tile cleaning to see if the result was satisfactory before doing the entire house.

The technicians cleaned the kitchen area which is at the back of the house, and ran their water and power lines through the front door. The area between the kitchen and front door is also tile, and the technicians were walking back and forth out the door and in to the kitchen. They did not put down any towels or absorbent paper to walk on, which resulted in their shoes tracking the sealer product onto the tiles that were not part of the job. I have tried mopping the area but the shoe prints do not come up.

The technicians had a problem with the piece of equipment that scrubs and suctions up the water. At first one of them was trying to dry the floor with towels, but then the other tech came back in and said to re-wet the floor and that they had to wait for another truck to come and bring replacement equipment. They went out and waited in their truck for about 30 minutes, although the overall interruption/delay was closer to an hour.

To make things right, I would like Zerorez to come back out and clean the area to remove the residual shoe prints. My preference would be to have different technicians.

Report a concern   September 23, 2018 — Rated 10 out of 10 by D.R. Zerorez Phoenix
What do you like about our products and services?

The carpet came out better than I expected

Report a concern   September 23, 2018 — Rated 10 out of 10 by L.S. Zerorez Phoenix
What do you like about our products and services?

Everything!

Report a concern   September 23, 2018 — Rated 10 out of 10 by B.A. Zerorez Phoenix
What do you like about our products and services?

My guy worked his butt off. He did a great job.

Report a concern   September 23, 2018 — Rated 10 out of 10 by L.M. Zerorez Phoenix
What do you like about our products and services?

The service tech was great. he did a great job. There were no lingering odors and the rug cleaned up great. Thank you. I will recommend your company services.

Report a concern   September 23, 2018 — Rated 10 out of 10 by J.J. Zerorez Phoenix
What do you like about our products and services?

Very friendly technician and fast and efficient work. The carpet looks amazing!

Report a concern   September 23, 2018 — Rated 10 out of 10 by K.Z. Zerorez Phoenix
What do you like about our products and services?

Our service man ( I believe his name was Vinnie, so sorry for my bad memory) was so helpful, friendly and knowledgeable

Report a concern   September 22, 2018 — Rated 10 out of 10 by B.L. Zerorez Phoenix
What do you like about our products and services?

Eric was very professional, prompt and pleasant. Got the job done in a reasonable amount of time and got some stains out which I appreciated. It was very expensive but I guess in the long run worth it.

Report a concern   September 22, 2018 — Rated 10 out of 10 by Sylvia Castillo Zerorez Phoenix
What do you like about our products and services?

Cleaned so well,beyond my expectation. Technician was very knowledgeable and patient and didn’t try to push other services. Also no need to use our water for cleaning.

Report a concern   September 22, 2018 — Rated 10 out of 10 by R.G. Zerorez Phoenix
What do you like about our products and services?

Easy no sales pitch. Arrived on time and done within my time frame. Tech was fast and friendly great job.

Report a concern   September 22, 2018 — Rated 10 out of 10 by M.L. Zerorez Phoenix
What do you like about our products and services?

You hire the best people. They're are so very nice and friendly. And my carpet comes out beautiful. Great job!


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